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Lexus of Winter Park
Winter Park, FL
1,367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,367 Reviews of Lexus of Winter Park
January 22, 2015
EXCEPTIONAL Our recent car-buying experience was "beyond belief." Not only are the facilities gorgeous and accommodating, but the people (especially our sales pe Our recent car-buying experience was "beyond belief." Not only are the facilities gorgeous and accommodating, but the people (especially our sales person Charles Ream) were professional, knowledgeable, understanding, and genuinely nice. This was what every car-buying experience should be like. There was no high pressure, no "hiding the keys" shenanigans. They went far beyond experiences we've had in the past. Consider us customers for life! This is a model dealership in every sense of the word. More
by Cooper
Employees Worked With
Charles Ream
January 15, 2015
Great experience, would highly recommend Lexus of Orlando Thank you to both Pan and Gary for making the purchase of my car a great experience. Excellent customer service with laughs included! You made us both Thank you to both Pan and Gary for making the purchase of my car a great experience. Excellent customer service with laughs included! You made us both feel well looked after and I will absolutely purchase my next vehicle with you. Great dealership, professional, clean and we never once felt pressured or like we were being manipulated. Slick finance team too! Lovely to meet you both and no doubt see you in the future, keep up the good work! Marielle & Emanoel More
by Maz
Employees Worked With
Gary Gordon, Baoliang "Peter" Pan
January 15, 2015
Great car buying experience I wanted to THANK Charles for helping me during my car buying experience at Lexus Of Orlando this past week. I LOVE my new RC! The best part of the s I wanted to THANK Charles for helping me during my car buying experience at Lexus Of Orlando this past week. I LOVE my new RC! The best part of the sale was the treatment I received through out the entire sale. Buying a vehicle should always be about the customer wants and needs, Charles demonstrated this through the sale process. Everyone has plenty of choices to purchase a Lexus but I will always purchase my vehicle at Lexus Of Orlando, not because of the car, because of the great customer service I received!! Thank you, Frank More
by Frank Urena
Employees Worked With
Charles Ream
January 15, 2015
Steve is phenomenal to work with! Steve has been my service advisor for many, many years. Every interaction with him has been excellent. Steve keeps me notified and is always one ste Steve has been my service advisor for many, many years. Every interaction with him has been excellent. Steve keeps me notified and is always one step ahead. He goes above and beyond to take care of my RX. I trust and enjoy working with him! More
by Debrungirl
Employees Worked With
Steven Persaud
January 08, 2015
As good as a car buying experience gets My last six or seven cars since 1992 have been Lexus. One major reason is the excellent customer service. This time, at Lexus of Orlando, was the be My last six or seven cars since 1992 have been Lexus. One major reason is the excellent customer service. This time, at Lexus of Orlando, was the best I have experienced. Charles Ream bent over backwards in several ways for us to make sure we got the vehicle we wanted. The car had just arrived and had not been inspected by the dealer yet, so Charles drove it to our home that evening, an hour from the dealership. He is to be commended for going beyond what is expected in a car salesman. Buying or leasing a car can be a hassle because of high pressure salesmen and unnecessary added fees. We experienced none of that at Lexus of Orlando. Charles Ream, his manager, Ray (do not recall his last name), and Jose Fulgencio in finance were professional, friendly, and extremely helpful. There was never a feeling of pressure or of price manipulation. More
by ebrose
Employees Worked With
Ray, sales manager. Last name not known; Jose Fulgencio in finance, Charles Ream
January 08, 2015
BEST BUYING EXPERIENCE! 100% RECOMMENDED I want to express my gratitude to Lexus of Orlando, Charles Ream and Gary Gordon for their excellent customer service. What a pleasant buying experien I want to express my gratitude to Lexus of Orlando, Charles Ream and Gary Gordon for their excellent customer service. What a pleasant buying experience my wife and I had today. Highly recommended... We walk-in the dealership with a serious negative equity on my BMW trade. Charles and Gary worked hard to earn our business and make sure we got the best deal possible. We drove out on a new Lexus NX200. Beautiful vehicle that delivered all our wish list and more. First, Charles allowed us to pick the vehicle, then test drive and a tour of the dealership to top off. Amazing set up for our future service needs in their "Country Club" looking service lounge, great customer service and by far the best priced vehicles. They even gave us a military incentive to show their gratitude for the service to our Nation. Thank you Lexus of Orlando for the help! We will be back for more in a few years and we will be asking for Charles and Gary. You should too! More
by RLeon
Employees Worked With
Gary Gordon, Charles Ream
January 04, 2015
best purchase experience We drove an hour to Lexus of Orlando, not sure what to expect...was so happily surprised to meet Jorge and Page! Both are very personable, profes We drove an hour to Lexus of Orlando, not sure what to expect...was so happily surprised to meet Jorge and Page! Both are very personable, professional and honestly interested in helping you. We had fun on our test drive and amazingly thru negotiations. They were more than fair with us, better than the local dealership! Also amount of vehicles was far greater, giving us a great selection to choose from! This is the first time we can say it was a FUN experience! Impressive! Would recommend anyone looking to purchase to take the drive here! Thanks guys for doing a great job! Love the car too! ?? More
by robynv1776
Employees Worked With
Page - sales mgr, Jorge Laucirica
January 01, 2015
Love my new Lexus! As soon as I walked into the dealership I was greated by my salesperson. He was very knowledgeable and helpful in the process. I did not feel pressure As soon as I walked into the dealership I was greated by my salesperson. He was very knowledgeable and helpful in the process. I did not feel pressured at any time, which I have always felt at other dealerships. The entire process was very quick, but I never felt rushed. I would highly reccomed this dealership and my salesperson! More
by mchughlynn
Employees Worked With
Charles Ream
December 31, 2014
BUYER BEWARE!! READ THIS REVIEW ABOVE ALL OTHERS!! The Internet salesman, the initial salesman, and the sales manager were all very friendly, accommodating and professional. That is why they were give The Internet salesman, the initial salesman, and the sales manager were all very friendly, accommodating and professional. That is why they were given 5 stars. However, the car was advertised as immaculate with about $1000.00 over the Kelly Blue price, yet had the following problems: Broken seat retracting button; deep gouges on the glove compartment lid; rear windshield wiper rubber was tearing off; front windshield washer nozzle didn't work properly; license plate bulb was not working; headlights seemed misaligned; cigarette lighter was missing; wiring harness on U-Haul bike rack holder was ripped and shredded; right front fender was dented; some doors/panels had dings and scratches; a wheel center cap was loose. The worst defect, though, was a windshield crack was purposefully covered up with a small, non-dealer sticker stating some types of checks had been done. The sticker (from some unknown company) had a disclaimer on it that the checks were not certifying the vehicle in any manner. In other words, a fake, cheesy sticker that had nothing to do with the car or indicated any warranty on the car was carefully placed over the windshield crack about 10 inches up from the bottom of the windshield on the driver's side. For more clarity, the car's "year" sticker (2006) and the word "Special" (advertising) sticker were placed on the upper right side of the windshield. If the cheesy sticker had any validity, you would think it would have the dealer's name on it and be placed where other pertinent stickers were placed: either prominently on the top of the windshield, or on the rear left door window, where the "As Is" sticker was placed. I pointed all these defects out to the salesman and the sales manager, who both disavowed any knowledge of them. It's possible they may not have been aware of these things until I brought it to their attention. The point is SOMEBODY had knowledge of these defects when the vehicle was processed through their service & detail areas. Therefore, BUYER BEWARE of this dealership because they falsely advertise conditions of cars, they are unethical and are willing to sell a vehicle with a known crack in the windshield among other things. Let's just say I didn't notice the crack and the vehicle was otherwise immaculate. If I proceeded to buy it, it would go something like this: After the paper signing, they would remove all stickers, wash the car and have it ready for pick up. Then I would clearly see the obvious windshield crack and OOPS! Too bad it’s my fault for buying the vehicle "As Is" from a seedy and untrustworthy dealer. What happened was the sales manager said they would not do any more work on the vehicle to correct any defects. This is par for the course for a slimy dealership. For the windshield, he suggested I could buy the car, wait a month, then claim the windshield was damaged and go through my insurance company so I wouldn't have to pay for it (apparently there is a law in FL that covers this so you don't have to pay a deductible). Just add this to the unethical behavior of this dealership. I told the sales manager I was duly warned by reviews on Yelp (I suggest you read all of them) about how awful this dealership treated customers, but I overlooked them because I liked the color & style of the car. So I drove 89 miles to give them a chance and they proved the Yelp reviews to be true. I think I'll copy this review on Yelp to help spread the word: BUYER BEWARE!!!! I purposefully left off the name of the sales manager because you know who you are. I only put the salesman's name because this form required it. You, the buyer, should avoid ALL sales managers and ALL cars here. You, the buyer, should not waste your time at this dealership. If people don’t frequent bad dealers, the bad dealers go away. I told the sales manager that from this point on, it's on his conscience that whoever may look at that car will be very upset if he or the dealership doesn't reveal the windshield crack before they buy it. It's a white 2006 Scion XB--FYI. P.S. Oh, and please spare us, Ms. Rachel Webb, from your paltry apologies and excuses for the inexcusable actions of your dealership from the top down. If you, the buyer, read the Yelp reviews, you’ll see Rachel Webb doing damage control by apologizing in response to scathing reviews that further reveal the ugly and low-life dealings of Lexus of Orlando. More
by TJ
Employees Worked With
Kenny Huang
December 29, 2014
Relaxed and easy and to top it off we got a great deal! We have brought many new cars over the years and we always dread the experience but yesterday we were made to feel special and that time was no proble We have brought many new cars over the years and we always dread the experience but yesterday we were made to feel special and that time was no problem, As we were not sure what we wanted, two test drives were provided with no hassle and we even left for lunch and to visit another dealership, which can I say was nowhere near as relaxed. We than returned late in the day and everyone treated us as if we were 'the first customers of the day', which after a long day is hard for even the best staff, so good on you Lexus of Orlando... It's our first Lexus so we will hold back on that review but if the Service side is as good as the Sales, then they will have life long customers. More
by LGF
Employees Worked With
Charles Ream
