Lexus of Winter Park

Excellent Sales, Service, Presentation, Everything Background, I purchased a Lexus a year ago but had the unfortunate experience of encountering a lady texting that crossed over two lanes and hit my ve Background, I purchased a Lexus a year ago but had the unfortunate experience of encountering a lady texting that crossed over two lanes and hit my vehicle head on. After a short hospital stay and working with her insurance company who quickly admitted to their clients culpability they cut me a generous check. I set out to replace my vehicle, with a Lexus which after 10 deployed air bags I felt had saved me and my son's life. I explained my situation and out of loyalty I approached several dealerships and after having a deal set in writing with Ft. Lauderdale was told the vehicle was sold a day before arrival. Having filled out all the paperwork with Tampa down to signing for the vehicle was told the they could not hold my check for one day, this after having only hours before being told it would not be a problem. Finally with Clearwater, the internet department gave me one price only to up it a day later saying there must have been a mis-communication, I felt like a donkey in a pony show. In comes Lexus of Orlando, I initiated contact with Tara Russo in internet sales consultant who quickly responded that they had my vehicle ready. After the previous Pony Show with the other dealerships I was cautious, but in Speaking with Gary Gordon the sales manager who assured me his word was his bond I made an appointment and headed to Orlando. On arrival, the first thing I saw was my new Lexus IS250 2015 sitting in front of the entrance. On entering I received the most courteous reception of any dealership I have ever been to. In short, me and my family were treated like VIP's and it only kept getting better. My first encounter was with Gary Gordon who unlike other dealerships, sat down with us, made sure we were comfortable and engaged us in a great conversation. He asked about our accident, offered advice from experience, talked to our kids and was genuinely interested in our situation. An hour went by quickly and we were totally enchanted with the Lexus of Orlando experience. In my opinion (If Lexus is listening) Gary should be a role model for all Sales Managers in the Lexus franchise, he is truly an excellent person. At this point Gary went to look for a team member to help us out. Note, during this, my wife who had threatened to leave me in Orlando if this didn't work out, after a week of frustration with other dealerships, reached over and said, "This drive was well worth it, I am happy we came here". She was happy and had a smile on her face and like any man knows, a happy wife is a happy home. In comes Jorge Lauirica, best described as well mannered, charming, smart, attentive and extremely knowledgeable on Lexus products. Again, the same welcoming and special treatment we were now getting accustomed to at Orlando. I have to clarify that the VIP treatment there is not one with false flattery like you get at other places were you feel they are treating you right because they have to, but rather a genuine concern about pleasing, where you feel the employees love working for Lexus and they want to make absolutely sure you are satisfied. Jorge represented exactly that. Again, very eloquent conversationalist, beyond excellent knowledge but most importantly addressed all questions and catered to every concern we had. It was hard to believe that so much good was coming out of a dealership. My wife was charmed by Jorge Laurica(Lexus take note). Next we were taken to Finance to work with Roman Savostin who like the other employees had us charmed with the process of doing paperwork. He presented the facts, did not try to up sell us with needless add ons but instead presented us with information about the warranty and the right one that would benefit us given the mileage we normally drive. And here is the kicker, we had a cashiers check that it turns out was more than what we needed to pay. It was our mistake but he found at it, while working for a dealership of all places. He said they could cut us a check for the difference but at this point, I was so grateful with the experience that I made a point to look for something to spend just out of gratitude for the healing experience Lexus of Orlando had provided. I bought the 3M window tint and ended up paying more than the cashiers check. It was a win-win for all of us. The icing on the cake, came from Jorge who took us to the show room to deliver our prepped vehicle. My wife was almost in tears by what we saw. After a month of dealing with the hard ship of the accident, injuries to me and my son, a 1-year old brand new Lexus totaled and three other dealerships that were atrocious we were presented with our vehicle. Their in the middle of the room stood a brand new car, with a tremendously oversized red bow on top(thank you Jorge) and a nice stand with the family name printed out thanking us for being there. This was unbelievable, I was so grateful to everyone, I cannot thank Lexus of Orlando enough for the treatment we received and the genuinely excellent experience they gave us. Tara Russo, the internet specialist came out and not to sound inappropriate was very beautiful. She is the reason we came to Lexus having put everything together for us. I had a hard time reconciling that if she is so effective with internet sales how much more she could be on the floor dealing directly with the public coming in. Again, same experience, charming, interested and you could tell she had a genuine love working for the her company. Finally on our way out, I wanted to thank Gary Gordon for the experience. We went to the floor and found him dealing with other customers. From the smile and the happiness of their conversation I could tell that the VIP treatment offered to Lexus customers at Orlando was genuine. People, if you are tired of dealing with the local Lexus dealerships and feel that you are not getting the treatment you deserve, trust me, I have purchased three Lexus's at three different dealerships in Florida and I guarantee you, they are well, well worth the drive. Btw, they have a complete service building that day was taking care of over 400 appointments. The service area offers complimentary everything and honestly offers better goodies than you would get at the Peabody(now Hyatt). Cheers and enjoy the ride. Sean More

Dominic Crocetta makes the difference! I have bought my Lexus RX at JM Lexus in Coconut Creek where I used to take it for services. it will be only fair to say that I was happy with good I have bought my Lexus RX at JM Lexus in Coconut Creek where I used to take it for services. it will be only fair to say that I was happy with good services down there and was my intention, when the time is right, trade my car for a new one with them. Since I moved to Gainesville, 5 years ago, I wasn't sure if I should take my car somewhere else until one day I was lucky enough to get Dominic to assist me. I have no doubt that he is the major reason why I drive about 2 hours to have Lexus of Orlando to service my car and I will definitely buy my new car with you! Hat’s off to him and congratulations to Lexus of Orlando for the great team! Vania Santos More

Truly Above and Beyond! Pros: Awesome Customer Service! Cons: Not everyone can make someone feel calm in a stressful situation. The commercial said I would get a gift card o Pros: Awesome Customer Service! Cons: Not everyone can make someone feel calm in a stressful situation. The commercial said I would get a gift card or money if I did a test drive – I didn’t get anything other than a handshake and a smile. On 12/21/2014 I went to Lexus of Orlando for my scheduled Test Drive of a used 2011 Lexus Rx 350. I am on a strict budget and the vehicle was a little above my price range. Baoliang Pan was the absolute best person to work with. I met Pan when he immediately greeted me with a smile at the door. I was nervous and pessimistic about the car due to the price being outside of my budget but Pans positive demeanor put me at ease. He was extra cordial to my elderly mother and so sweet to my 4 year old daughter who was also with me. During the test drive I was so nervous but his calmness and excellent explanation of the cars bells and whistles made me fall in the love with the car. After the test drive we sat at the desk with another guy to discuss the car. He seemed like he could be a nice person but just like in other areas of life not everyone can be good at everything with everyone. I am sooo happy that Pan stayed with me during that discussion, because he seemed to understand me better when I discussed my budget and bank. The next morning Pan called and they did come down a few hundred dollars on price though I needed them to come down a few more hundred. I was able to get the car of my dreams on 12/22/2014. Pan even went above and beyond by delivering the car the same evening to my house which was 45 minutes away, by having his friend drive his personal vehicle behind him just so I can surprise my mother with the car for Christmas! (You would think that Lexus of Orlando would offer a loaner car?) Talk about exceeding expectations! Its rare when someone takes personal responsbility to offer fabulous customer service. Pan made our Christmas special! Overall, my experience with Lexus of Orlando was absolutely wonderful. I think now this will be the only place I will ever buy a car. If anyone has any questions about my review- KorynBoyd@yahoo.com Oh special shoutout to the employee from guyana, and the employee from inverness- I love talking to nice people! My mother said that Pan's Friend and Co-worker who helped deliver the car deserved a raise for helping us when he had no reason to do so. More

Positive buying experience My purchasing experience with Charles Ream was very positive. I had visited the dealership on two occasions several months apart and driven two differ My purchasing experience with Charles Ream was very positive. I had visited the dealership on two occasions several months apart and driven two different models. The second visit was in regard to a newly-released model. Charles spent time with me going car-by-car though the lot and found one that matched my specific requirements. I've had the new car a week and find that it is all that I had expected--and more. When I picked up the car, Charles took time to run me through the key features and asked that I call with any questions. More

Quality service, friendly staff at affordable pricing! Dominic Crocetta is the best service advisor I've dealt with in 41 years of driving luxury cars! Cadillac, Mercedes Benz and now Lexus, for the past Dominic Crocetta is the best service advisor I've dealt with in 41 years of driving luxury cars! Cadillac, Mercedes Benz and now Lexus, for the past eight years. And your dealership is the #1 in my book. Dominic listens to you, addresses your needs and follows through to meet the customers expectations! What more could one ask? Keep up the great work. More

Always go above and beyond! - Wayne Kerr Wayne Kerr is the best service advisor that I've had the pleasure of working with. He always treats you with respect and courtesy and gives great rec Wayne Kerr is the best service advisor that I've had the pleasure of working with. He always treats you with respect and courtesy and gives great recommendations and advice. One specific situation in which he and his team at Lexus deserve recognition is a specific instance with the factory paint job on my 2008 IS 250. My car is a little over 6 years old and has about 76k miles on it when I noticed that the white pearl paint on top of both of the rear passenger doors started to chip away. I found this very odd considering the car isn't that old and has always been well maintained. I took it to two different body shops and they both independently told me that this usually occurs with white cars who have had a poor paint job in production and that it's most common on American/GM white cars. I decided to take the car to Wayne at Lexus of Orlando to see if they could help me out with it. I realized I was out of warranty coverage on the paint and Wayne informed me of this but he also found it odd that this would be happening on a Lexus. He took pictures of the car and sent them to his district manager and explained the situation. The district manager said that this type of work wouldn't be covered as the warranty had expired. Wayne however persisted and requested that his district manager look at the car the next time he was to visit Lexus of Orlando. When it came time for that visit, Wayne gave me a call to see if I could bring in the car so that the district manager can look at it. After analyzing it, Lexus graciously decided to cover the cost of repainting the two rear doors AS WELL as the two front doors to make sure they matched correctly as a goodwill gesture! I was floored and couldn't believe it! That is what you call customer service! This completely renewed my faith in the quality of the Lexus brand and service! If it wasn't for Wayne's persistence in "making it right" and not taking "no" for an answer, my car would still have it's paint peeling without even reaching 100,000 miles. I highly recommend Wayne as Service Advisor and commend the team at Lexus of Orlando for their great customer service. Next time I am in the market for a new car, I will undoubtedly look first at Lexus and recommend Wayne and Lexus of Orlando to all of my friends. More

Excellent from start to finish!!!!!! My experience with Charles exceeded my previous experiences by a country mile, a 5 star rating. To my pleasant surprise Charles "read me" quite well My experience with Charles exceeded my previous experiences by a country mile, a 5 star rating. To my pleasant surprise Charles "read me" quite well, was very personable and accommodating, showed me the products I wanted to see, and could tell which one seemed most appropriate for me. He hit the nail on the head. In all my 63 plus years of dealing with auto dealers I always go in as an educated consumer expecting to fight my way to a decent, fair deal. I knew my numbers for my trade-in and I knew where, in the best of all worlds, I probably would reach after a tough back and forth struggle. Then came the moment of final negotiation which in the past has always felt like "preparing for battle". The finance manager came in, (can't remember his name,but he was excellent) gave a clear presentation and with a minor adjustment we had a deal. All in all a very pleasant experience and you will be my first stop on my next auto purchase. Thank you for a fun day!!! Martin Lies More

Great buying experience The whole process from dealing with the salesman, test drive, finance and them going out of their way to make sure we were getting exactly what we wan The whole process from dealing with the salesman, test drive, finance and them going out of their way to make sure we were getting exactly what we wanted was outstanding. I also had some options done by the service department and they are by far the best service department I hav ever worked with. More

Charles is definitely an asset to your business! I have had the greatest and most enjoyable dealership experience ever thanks to Charles. He was very eager to go above and beyond to make the experie I have had the greatest and most enjoyable dealership experience ever thanks to Charles. He was very eager to go above and beyond to make the experience as smooth and enjoyable as possible. His customer service skills exceeded my expectations and was definitely very thorough in explaining all the new technology in my new vehicle. I jumped from a 2006 to the 2015 IS250 model and was a bit overwhelmed with all the new features but Charles helped me understand everything that was going on in the car. Again, he is an asset to your business and I would like to thank you for having someone like him on your team helping your customers! Thank You, Carl Nunez More