Lia Honda Albany

I have been doing business with Lia Honda since 2004 and my reason is Steve Smith. When I make an appointment for service I make sure Steve is available. He has been the best at making sure my vehicle is my reason is Steve Smith. When I make an appointment for service I make sure Steve is available. He has been the best at making sure my vehicle is in its best and safest running order. When I trade in my vehicles I have always traded in both of them. Lia gets a great vehicle I trade in because of Steve. I think Steve has the vehicles serviced as if it is owned by both the customer and Lia Honda. Best thing for both parties. I have dealt with many dealers and service managers in the past. Except Steve I have never been happy with all the others. If Steve leaves Lia I will most likely leave as a customer also. More

Buyers Beware – This Dealership Engages in Unethical Sales Tactics I am extremely disappointed with the deceptive practices at this dealership, and I strongly urge all potential buyers to carefully r Sales Tactics I am extremely disappointed with the deceptive practices at this dealership, and I strongly urge all potential buyers to carefully review every term before signing anything. This dealership routinely has customers sign documents without fully disclosing all terms—especially regarding extended warranties and add-on packages. Even after explicitly declining these extras multiple times, my friend was still unknowingly charged for a warranty policy. We spent approximately six hours at this dealership, and my friend knew exactly which car they wanted from the moment we arrived—there was no need for a sales pitch. While our experience with the sales representative was pleasant, what happened in the finance office was completely unacceptable. As someone with a background in bank sales, I know that no customer should ever be asked to “click here” and “sign there” without first receiving a full breakdown of loan terms, total cost, interest rate, and itemized charges. Despite repeatedly refusing additional warranties and packages, the finance representative continued to push them. Initially, the 10-year warranty was priced at $4,400, which was later "discounted" to $2,500 when bundled with other add-ons. After briefly stepping away for about an hour to remove the plates from the old car and return with a friend to pick up the new car, we were suddenly told the manager had “approved” the warranty add-on for “free.” Of course, nothing is ever truly free. Before signing the final documents, we requested a full breakdown of charges. Instead of providing transparency, we were redirected by the sales representative, who assured us that the finance representative would go over everything before signing. However, once inside the office, both my friend and I were met with a stern tone and told, “Don’t worry about the papers, they’re right there (pointing to a thick letter-sized envelope)—we’ll go through them afterward.” The representative then insisted my friend complete all the signature pages on the iPad first (i.e., signing terms before reviewing the policy documents). This is a major red flag. Once the documents were signed, my friend received an email copy of the agreement. Only then did the finance representative open the envelope containing the policy details. We expected two policies—but there was a third. The same 10-year warranty we had explicitly declined multiple times had been added for $1,700. The issue was not the cost but the deceitful manner in which it was included. My friend was deliberately misled, despite rejecting the warranty at least 7–10 times throughout the process. Worse still, the finance representative attempted to skip over the cover page listing the full breakdown, only for me to call it out—revealing the hidden charge. On a side note, we witnessed alarming data security practices in the finance office. While processing our paperwork, the representative asked us to wait for five minutes as they were still finalizing a prior customer’s loan application, with that customer’s information visible on the screen. Rather than asking us to step out for privacy, the screen remained open at a visible angle, making sensitive data viewable. If you value your privacy, be extremely cautious about how your personal information is handled at this dealership. This dealership’s approach to sales is highly unethical, and its data privacy practices do not prioritize client security. Buyers, please be vigilant—ask for all documents upfront and do not sign anything until you have thoroughly reviewed every detail. I would never trust this dealership with the business of any family or friends again. More

Lia Honda gave me a great experience when it came to finding a new car. They were very inviting and personable. finding a new car. They were very inviting and personable. More

The process was easy and fast and the associate Lamar Patton was very friendly, knowledgeable and explained everything in great detail. Patton was very friendly, knowledgeable and explained everything in great detail. More

Wes Harrington was my service adviser on my recent visit because of a recall. I have had him before and is is always excellent and keeps me apprised of what is toingon because of a recall. I have had him before and is is always excellent and keeps me apprised of what is toingon More

I really appreciate Jack Nash efforts and hospitality, I bought a car from here for the 2nd time today, Her goodwill and honesty made me feel good about buying a car, I am grateful 😃 bought a car from here for the 2nd time today, Her goodwill and honesty made me feel good about buying a car, I am grateful 😃 More

Phone calls answered and returned promptly. Very comfortable business situation, pleasant and friendly while still maintaining professionalism. We dealt with Rob Dawes previously, returned when Very comfortable business situation, pleasant and friendly while still maintaining professionalism. We dealt with Rob Dawes previously, returned when it was time to replace a car. More

Dominic Metzer at Lia Honda of Albany provided excellent customer service and answered my questions. I appreciated his knowledge about the Honda Prologue, his pleasant demeanor and his no pressure approach. customer service and answered my questions. I appreciated his knowledge about the Honda Prologue, his pleasant demeanor and his no pressure approach. When I decided to purchase it, Dominic, Phil and Brett made it a seamless experience from start to finish when I picked up the new Honda Prologue. Highly recommend the Lia Auto Group!!! More

Josh Murgo was great to work with, I felt him to be fair and responsive to all my requests. I would highly recommend him if you are planning to buy from this dealership. and responsive to all my requests. I would highly recommend him if you are planning to buy from this dealership. More

The process was easy and fast and the associate Jai Patel was the best ever was the best ever More