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Lia Honda Williamsville

Williamsville, NY

Overview
Employees
Reviews
Vehicles
4.9
1,075 Reviews
Our Williamsville, NY Honda Dealership has always been a favorite destination for new and used Honda car, truck, van and SUV buyers in Buffalo NY and surrounding areas. We'll make your next vehicle purchase more simple than ever by bringing our new and used Honda inventory from our dealership right to your computer. You're encouraged to experience all the enhanced features of our website: We like to think of it as our own little digital dealership.
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4891 Transit Rd

Williamsville, NY

14221

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Showing 390 service reviews

May 06, 2026

xxxxty service department. Horrible Customer Service. Worst dealership I've encountered in 50 yrs of buying cars More

by kalwap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Venditti
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Lia Honda Williamsville responded

We are sorry to hear that your experience did not meet your expectations, and we appreciate you bringing this to our attention. Without knowing the full details of your visit, we want to make sure we have a complete picture of what happened before drawing any conclusions. We would greatly appreciate the opportunity to connect with you directly so we can look into this further. Please don't hesitate to reach out at your earliest convenience. Neil Tata, Service Manger (716) 616-3686

December 19, 2025

I have leased several Honda Civics or Accords in past years. There customer & repair service is outstanding. Laurie Bruner is always friendly, courteous & extremely helpful. She is a wonderful asset t More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2025 -

Lia Honda Williamsville responded

Kathy, Thank you for your continued loyalty and for sharing your experience. We’re proud to hear that our customer and service teams have consistently provided outstanding care over the years. Lourie Bruner truly is a valued asset to Lia Honda Williamsville, and we’re glad her friendly, courteous, and helpful approach continues to make a positive difference. We look forward to serving you again.

November 25, 2025

The service rep Anthonena Alvarado was very good. She as very pleasant and easy to deal with. She fully explained the inspection of our vehicle and what additional service work was needed beyond the More

by LMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthonena Alvarado
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Nov 26, 2025 -

Lia Honda Williamsville responded

LMR, We appreciate your feedback. Anthonena’s professionalism and thorough communication reflect our commitment to excellent service. Thank you for recognizing her efforts.

November 03, 2025

Ciara Downey did a great job as my service adviser. I was very pleased and satisfied! More

by ilovetoemailjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ciara Downey
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Nov 04, 2025 -

Lia Honda Williamsville responded

We appreciate your feedback. Ciara’s dedication to excellent service reflects the high standards we strive for every day. Thank you for choosing Lia Honda Williamsville!

November 01, 2025

Service was prompt and done in a reasonable amount of time. The waiting area was clean and had satisfactory refreshments. More

by jpace53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martha Sobieraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2025 -

Lia Honda Williamsville responded

We appreciate your thoughtful review. It’s wonderful to know your service was handled efficiently and that our clean, comfortable lounge and refreshments added to your positive experience.

October 30, 2025

Lourie Bruner took excellent care of my needs for my 2018 Honda Fit.. I have been going to Lia for 12+ years with no complaints with Lia. More

by ams167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Banas II
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Oct 31, 2025 -

Lia Honda Williamsville responded

We're thrilled that Lourie Bruner took excellent care of your 2018 Honda Fit and that you've trusted Lia for 12+ years without complaints. That kind of loyalty means everything to us. Lourie will be so pleased to know she provided the excellent service you've come to expect. We're grateful for your continued business and look forward to many more years of serving you!

October 15, 2025

I went to Lia to have my start/ stop button replaced. Jeff Soroka did a great job replacing it! He was very courteous & quick. I was out of there in less than a hour. Great job Jeff! Thankyou so much! More

by Beverlydowdall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Soroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2025 -

Lia Honda Williamsville responded

Beverly, We’re delighted to hear that Jeff Soroka provided quick, courteous, and professional service while replacing your start/stop button. Completing your repair efficiently and with care is exactly the kind of experience we strive to deliver. We appreciate your kind words and look forward to serving you again at Lia Honda Williamsville.

October 10, 2025

At Lia Honda you get friendly and helpful service every time, I appreciate their partnership on keeping my Honda well taken care of. More

by brittanyemunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Lia Honda Williamsville responded

Brittany, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Lia Honda is an honor, and we hope to continue being your #1 choice for years to come. Safe travels until we see you at your next appointment.

October 10, 2025

Lia is a great place to buy a car they've gone over and above to take care of any issues I may have More

by mmeyersfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2025 -

Lia Honda Williamsville responded

Thank you for your kind words. Your satisfaction means a lot to us, and we're pleased you enjoy the reliability furnished by our service department. We hope you'll continue to make Lia Honda your first choice for service.

October 04, 2025

The service and prices were great. Lourie is the best service advisor. I appreciate her candidness and honesty. More

by stacyroland12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2025 -

Lia Honda Williamsville responded

Stacy, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Lourie's helpful and honest communication. We definitely look forward to working with you again!

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