Lia Nissan of Enfield

Love Romaine Trimble - all about the customer Similar to most people, buying a car is not my favorite task, especially when it's for a teenager with very different expectations. My experience wit Similar to most people, buying a car is not my favorite task, especially when it's for a teenager with very different expectations. My experience with Romaine Trimble changed that. He was patient, customer centric and really focused on what my son and I were looking for in a used vehicle, which not surprisingly, was a bit in contradiction. Romaine is not the typical sales guy. He really listened, cared, and wanted us to be happy with our decision. I was so impressed with his style and approach, so much so, I didn't look any place else. After 12 test drives, we found the right vehicle for my 16 year old and we're both very pleased with the purchase. Thank you Romaine! More

a trip to wonderland.. words can't describe my experience at Lia Nissan Enfield.. Mark V & Stu are a formidable team. Stu asked me what I wanted, my budget limit, and tol words can't describe my experience at Lia Nissan Enfield.. Mark V & Stu are a formidable team. Stu asked me what I wanted, my budget limit, and told me to go on a test drive and that he would make it happen. Honest to God that's exactly what happened !!. during a lengthy test drive, Mark explained every feature (and again at least 3 times over the entire 5 day process). He was extremely concerned over how i felt about the car. they both told me that they do not work on commission but acted like they did...in a good way. they were interested in me as a customer and empowered me as someone who has the ability to say good or bad things about the experience and influence others.. I never felt like just another potential sale...absolutely no pressure. pointed out the best choices for me and my lifestyle and budget. They actually gave me a much better APR than my credit union where I was already pre-approved. I was encouraged to come back and/or call as often as I had questions no matter how insignificant, and told me that their job is not over after the deal was done. I have only had my Rogue SV since yesterday and already know that I will enjoy every mile and always feel connected to Mark and the entire dealership. I have already told friends & family to go nowhere else when looking to lease or buy a new or used car. Both of these gentlemen are extremely knowledgeable about their cars, finance, and have outstanding people skills. Nissan is very fortunate to be represented by folks like Mark & Stu. I am looking forward to a similar experience when I come in for my routine maintenance and service when needed. The service department reviews are also superb. Believe all of the rave reviews you read about Lia, they're all true. I could go on and on but must get back to work....Bottom line: I leased the Batmobile from Batman & Robin !! More

Excellent Customer Service - As Usual !! Walked in and was greeted by name by Prudence Doty...she had my paperwork ready and told me she would call after the diagnostic report was completed. Walked in and was greeted by name by Prudence Doty...she had my paperwork ready and told me she would call after the diagnostic report was completed. She called me and explained in detail, what I needed and put notes in the computer to make it easier for me when I called to order the part. Prudence is very professional, knows the business and has a great rapport with her customers. More

Amazing customer service After encountering an unfortunate event with my car, only 6 days after purchasing it, I went to Lia Nissan in Enfield, after seeking assistance at 3 o After encountering an unfortunate event with my car, only 6 days after purchasing it, I went to Lia Nissan in Enfield, after seeking assistance at 3 other glass shops that were unable to assist me. I was feeling extremely frustrated until I arrived at Lia Nissan. Prudence Doty was there to greet me in the service department. She immediately made me feel comfortable, and was sure to calm my frustrations, and help me feel at ease. Prudence walked me through every step and continually checked on me as I was trying to coordinate everything with the dealership, glass shop, and the rental car company. I felt extremely supported by Prudence, and her positive energy immediately helped me feel more at ease. Every dealership should have an employee like Prudence. Lia Nissan in Enfield is lucky to have her on their staff. Anyone who deals with Prudence should consider themselves lucky! More

Great customer service Prudence Doty went above to make sure my needs were meant when servicing my car. She explained everything I needed to know in regards to the services Prudence Doty went above to make sure my needs were meant when servicing my car. She explained everything I needed to know in regards to the services that needed to be done. She really helped me in every way and her customer service is very much appreciated! More

New car bliss I believe we are most satisfied with our experience because of the quality of the product. We wanted a crossover SUV and the Rogue is awesome. In ge I believe we are most satisfied with our experience because of the quality of the product. We wanted a crossover SUV and the Rogue is awesome. In general I found the dealership to be friendly and helpful. Things were reasonably well organized though at times there were some awkward waits. On our first visit we were paired with a salesperson with a lot of experience but a bit of abrasiveness to his personality. Feeling he had invested some time with us we felt obligated to continue with him and to our favor, he was unavailable when we returned. Stefan Bosworth-doty was available and was both helpful and very nice. We changed course from a pre-owned to a new vehicle and got exactly what we wanted. We spent more but did not feel pressured to do so. The effort to ensure we were satisfied was felt across the people with whom we dealt. More

Service Went in for my 45k service on my 2013 Sentra. Prudence has always been very thoughtful. Always explains everything very well. Makes sure you have ever Went in for my 45k service on my 2013 Sentra. Prudence has always been very thoughtful. Always explains everything very well. Makes sure you have everything you need More

outstanding service department Brought my 2013 Murano in for 30,000 mile service appointment. Thanks to Prudence Doty and rest of service staff for being professional, honest, and f Brought my 2013 Murano in for 30,000 mile service appointment. Thanks to Prudence Doty and rest of service staff for being professional, honest, and friendly. I was very happy with the service that I received and as always will be back. More

Very nice experience I went to Lia for a scheduled oil change and the service was very good. They did check other things in my 2015 Murano and even realigned the back whee I went to Lia for a scheduled oil change and the service was very good. They did check other things in my 2015 Murano and even realigned the back wheels for free. The only thing was that tire rotation was not done and no explanation why. Overall, it was a nice experience and I plan to go back! More