Lia Toyota of Colonie

The entire staff at Lia Toyota was extremely helpful and made the process stress free. Zero pressure to make a deal. Prices were fair and I feel like each party made out well. Go see Tom At Lia Toyota made the process stress free. Zero pressure to make a deal. Prices were fair and I feel like each party made out well. Go see Tom At Lia Toyota More

Jim O’Donnel has always been very helpful and gives all the information in detail yet in very polite and humble manner. This is our second car with Lia Toyota and Jim is the reason we keep going back. the information in detail yet in very polite and humble manner. This is our second car with Lia Toyota and Jim is the reason we keep going back. More

Courteous and professional. Gave feedback. Listened. I purchased the car from Lia and I’ve been with Lia since. Gave feedback. Listened. I purchased the car from Lia and I’ve been with Lia since. More

Did services at lia Toyota and always used service advisor Mr. Mucha! Very pleasant and knowledgeable about any of the services I’m there to get done on my vehicles. I would definitely recommend anyon advisor Mr. Mucha! Very pleasant and knowledgeable about any of the services I’m there to get done on my vehicles. I would definitely recommend anyone going for services, to ask for Nicolas Mucha! More

Service was great, Nicholas Mucha and I did some negotiating on a tire problem which turned out great also, he helped take care of our need there. Came away very happy, will be back! Thanks negotiating on a tire problem which turned out great also, he helped take care of our need there. Came away very happy, will be back! Thanks More

This is the 8th Toyota vehicle we have purchased. Tom Pottenburgh was the sales rep for the last six cars. He is very knowledgeable about the product and offers excellent advice without any pressur Tom Pottenburgh was the sales rep for the last six cars. He is very knowledgeable about the product and offers excellent advice without any pressure. It is a pleasure dealing with Tom and hopefully will be available in a few years when we make a new purchase. More

Jackson Dunn was great when it came to helping me get into the right car that fit my budget. When I said something wasn't going to work out he really understood and found me the best option. When it came into the right car that fit my budget. When I said something wasn't going to work out he really understood and found me the best option. When it came time to leave with my car Jackson went through the entire car with me and answered all my questions! I had a great experience at Toyota of Colonie. More

Worst experience I have had at a dealership all thanks to Sean O'Keefe. I don't know how he got a position as a Service Manager, but he is far from qualified. I had an issue with a charge on my bill and Sean Sean O'Keefe. I don't know how he got a position as a Service Manager, but he is far from qualified. I had an issue with a charge on my bill and Sean was nasty right from the beginning of our interaction. He was condescending, blamed me for the issue, said his employees could never make a mistake and gave me an ultimatum as a "resolution". This miserable man should not be managing a customer service based department, let alone work in customer service. I tried to contact the dealership owner and there was no response, so they clearly don't care or have standards. I have bought all my cars and serviced my vehicles here, and since this interaction, I will never give another cent to such a shameful company. Sean will continue to lose customers for the business as long as he is employed there. More

Rodney Curl provided excellent service. It started with an inquiry. He explained very well the process, provided his insights and assisted me all through the way, from ordering the parts an It started with an inquiry. He explained very well the process, provided his insights and assisted me all through the way, from ordering the parts and scheduling the lifting of the truck till the next day that the service was all done. He was also able to provide a free car rental, which I really appreciate, as I need to leave my truck for a day to finish the service. He is very professional and nice; he displayed exemplary customer care. I'm very satisfied with the service. I would also like to thank the other staff who assisted me in ordering the parts. Great job, overall! More

I came to check the car and pass inspection and immediately was cared for. Art Palazzolo took care of my car, answered all my questions and explained very clearly things that were not clear to m immediately was cared for. Art Palazzolo took care of my car, answered all my questions and explained very clearly things that were not clear to me. He acted professionally, was patient and polite. It was a very good experience. More