Lia Toyota of Colonie

Brought my RAV4 in for tire rotation and oil change last week. Service was great, especially Marinda Tingley. In the past, I've waited at least 10-15 minutes for a service rep to speak to me, while I watc week. Service was great, especially Marinda Tingley. In the past, I've waited at least 10-15 minutes for a service rep to speak to me, while I watched at least 7 people walk around the area. This time was very different. Marinda came right over and started the process as soon as I got out of the car. It moved everything along much more quickly and I appreciated it. More

Thomas Pottenburgh was great to work with. I got my car sooner than I was expecting. I got my car sooner than I was expecting. More

Jenn Colon was professional, accurate and friendly. She is the one to go to if you want great service. She is the one to go to if you want great service. More

Outstanding customer service went the whole way to help me out picking a car and fitting it in my budget Thankyou Jennifer Conlin me out picking a car and fitting it in my budget Thankyou Jennifer Conlin More

Michael Richards went above and beyond to help me with the issue on my Toyota RAV4. He was very helpful and I will definitely be back in the future! -Michelle D the issue on my Toyota RAV4. He was very helpful and I will definitely be back in the future! -Michelle D More

From the time I bought my vehicle from this dealership I’ve been regretting it. The customer service is the worst, no matter what department it is, you have to take time off constantly and be hounding the I’ve been regretting it. The customer service is the worst, no matter what department it is, you have to take time off constantly and be hounding them before the very least gets done. The technicians need to be trained properly because they can’t diagnose a simple problem but then you get billed when they haven’t done anything. Service writer is ignorant and has little to no customer service skill, when you call you’re being transferred from one to the other and if you leave a voicemail it’s worse, no one get back to you. My car is under warranty and it’s like I have to keep begging them to get my car fixed. People say go to the dealer you won’t have the stress but I’m more stressed out now having to deal with this dealership. More

Service center: Justin Cole criticized my previous dealer for neglecting scheduled maintenance. New York inspection cost me $965 instead of $21. I wish I had seen the reviews before I took my Prius to Lia for neglecting scheduled maintenance. New York inspection cost me $965 instead of $21. I wish I had seen the reviews before I took my Prius to Lia Toyota Colonie Service. Reading about similar experiences from others. I am not alone, but small comfort. This inspection scam. I wonder if any work was actually done, since there were no old parts for proof. More

The salesman that I dealt with was absolutely amazing. He acting with the up most professionalism and was very helpful through the entire process. acting with the up most professionalism and was very helpful through the entire process. More

Thank you Tom Pottenburgh for helping me with my purchase of 2021 RAV Hybrid Limited and also thank you Andrew Small for helping me with all the phone connections. You both were great! of 2021 RAV Hybrid Limited and also thank you Andrew Small for helping me with all the phone connections. You both were great! More

I met the person who was very helpful and knowledgeable. This is Jenifer Colon. Thank you. This is Jenifer Colon. Thank you. More