Lia Toyota of Colonie

Spectacular Customer Service!! My son's car suffered major damage in an accident. Ryan Sanford was the service rep who brought us through this and guided us through the entire ins My son's car suffered major damage in an accident. Ryan Sanford was the service rep who brought us through this and guided us through the entire insurance and repair process! Once we reported the accident he took over and dealt with Adjustors, agents, and other insurance reps. He did all the work and informed us almost daily on the progress of our claim and repairs. He took all the hassle out of dealing with the other driver's uncooperative insurance company. I cannot stress enough he he made the entire process seem easy! He is a gem of an employee and I hope he is highly compensated! I highly recommend Lia Collision! Ask for Ryan! More

Injured car...needed estimate! Ryan Sanford was professional and efficient. He handed up a written estimate and then explained, step by step, what would have to be done to repair o Ryan Sanford was professional and efficient. He handed up a written estimate and then explained, step by step, what would have to be done to repair our car. He was very personable and answered all of our questions. I absolutely felt like we were in good hands. More

Excellent service writer, Mike Kikkert My tundra is my life - I'm on construction, self employed, and rely completely on the truck! I had a horrible issue which turned out to be the fuel p My tundra is my life - I'm on construction, self employed, and rely completely on the truck! I had a horrible issue which turned out to be the fuel pump module.. Mike Kikkert helped me understand the problem and solved it in one day - yay! I'm back on the road. More

Fantastic Leasing Experience My lease was coming to an end for my '15 Corolla and I wanted to find another reliable vehicle to lease. I went back to Lia and was introduced to Jaso My lease was coming to an end for my '15 Corolla and I wanted to find another reliable vehicle to lease. I went back to Lia and was introduced to Jason Stores. Mr. Stores is by far the BEST sales associate I've ever dealt with. He took the time to listen and fully understand what I was looking for, what my budget was, and what my concerns were. He was able to look through the inventory and find me a great vehicle at the right price. He is extremely polite, genuine, and friendly. I also received assistance from his manager, Andy, who worked with me to make re-leasing a vehicle (on a student budget) possible. I went into the dealership thinking that I might either be pressured into lease something out of my budget, or that I would leave without any options. Jason and Andy treated me so well and recognized that I was already a loyal Toyota customer. In addition to the sales team, I had the pleasure of working with Gregg Buckley who found me several insurance quotes that were much lower than what I was paying. He is also incredibly friendly, and genuine! I went on a Sunday and it was only a couple of hours before I walked out with a great deal. I'm so happy about my recent experience at Lia! More

Great experience Nick Lopez was my service advisor who I would highly recommend. Very conscientious and attentive to your concerns. I hope he has a long career with Li Nick Lopez was my service advisor who I would highly recommend. Very conscientious and attentive to your concerns. I hope he has a long career with Lia. Very well trained. More

A Great Car Buying Experience! Mike was awesome, I went into the dealership and knew the exact car that I wanted. It was my first time buying a car from a dealership and I had hear Mike was awesome, I went into the dealership and knew the exact car that I wanted. It was my first time buying a car from a dealership and I had heard horror stories about car salespeople. Mike defied every stereotype. He is kind, respectful, and honest (overall a great person), and he did not try to upsell or pressure me into spending more than I was comfortable spending. He provided prompt follow-up to all of my questions (via text and phone call) and even followed up a week after I had purchased the car to make sure everything was going well with the vehicle! More

Service Manager is a Jerk Went in because of a shimmey in the tires. I had just been there a few days before to have scheduled service done which included tire rotation. They Went in because of a shimmey in the tires. I had just been there a few days before to have scheduled service done which included tire rotation. They told me it would most likely cost me $70 to have that problem fixed. I told them that I didn’t feel that was right because the tires were new and they just rotated them and maybe the mechanic knocked the wheel weight off when rotating. The service manager asked to see me in his office and basically tried to make me feel like a jerk and was very sarcastic and condescending. I told him that I didn’t appreciate the way he was speaking to me and the conversation would end now. Complete jerk and he shouldn’t be sitting at that desk. More

Got wonderful service from Vanessa radley. People like Vanessa Radley makes work places great and service to the clients greater. In every respect she was superb. She explained and directed me People like Vanessa Radley makes work places great and service to the clients greater. In every respect she was superb. She explained and directed me to what kind attention my car need. And I am very satisfied. You want to go back to the dealers which are manned by employees like Vanessa. More

No Pressure Sales While Jim ODonnell was our salesperson, Frank was the closer when we picked up the vehicle. He took the time to show go over the documents that we we While Jim ODonnell was our salesperson, Frank was the closer when we picked up the vehicle. He took the time to show go over the documents that we were signing and then went over any questions we had on the vehicle. Very nice experience. More

Excellent service Jodi Vaccaro was very professional and efficient on my recent visit. She got me in and out and informed me on all aspects of my service. Jodi Vaccaro was very professional and efficient on my recent visit. She got me in and out and informed me on all aspects of my service. More