Lia Toyota of Colonie

Went for a test drive, left with a car! I was in and out of contact with brian for a few weeks knowing I wanted to start looking for a car but wasn’t exactly sure when I wanted to actually g I was in and out of contact with brian for a few weeks knowing I wanted to start looking for a car but wasn’t exactly sure when I wanted to actually go through with it. Brian was totally understanding and flexible with everything. He texted me letting me know a few certified RAV4s came in and asked if I wanted to test drive. We scheduled a time and upon going for a test drive a same model but newer just came in and wanted to show me that one. I instantly fell in love with it. Test drove it and knew I wanted it. This was my first car purchase and Brian was the best during the whole process! I had a good check list of things I wanted and I was able to check every box! After I took the RAV4 home I noticed a stain in the trunk and without hesitation Brian got my car in for a cleaning. Beyond thankful for Brian during this life achievement. More

Brian Rae My sincere thanks to Brian who went out of his way to be patient with me - an impatient and difficult customer. He is a true professional!! My sincere thanks to Brian who went out of his way to be patient with me - an impatient and difficult customer. He is a true professional!! More

Kermit is the best What a pleasant experience from start to finish, including negotiations style, delivery details and support afterward. I had a perceived problem afte What a pleasant experience from start to finish, including negotiations style, delivery details and support afterward. I had a perceived problem after the vehicle delivery (note I said perceived) and Kermit handled it very professionally and completely. Even though I was a little upset initially (bad perceptions on my part I promise), Kermit was able to address my concerns gracefully, professionally and thoroughly making that visit to the dealership actually a fun trip. Kermit is a true professional in every way and I'd recommend prospective buyers to "Call Kermit" for your new Toyota needs. More

Mike Kikkert is Awesome I arrived for a 5pm appointment (a brief repair job) and Mike was so gracious. We were there at 4:55pm and I asked if he was about to depart for the I arrived for a 5pm appointment (a brief repair job) and Mike was so gracious. We were there at 4:55pm and I asked if he was about to depart for the day but he said "let me get you started, as Steve is on a call." Well, not only did he get me started he remained until 5:50pm to be sure that my vehicle was delivered in a timely fashion and that I was happy. Indeed Mike is a true asset to Lia Toyota and I wanted to thank him again for his dedication to customer service. He is truly a "top shelf" performer. More

"Great Experience" My car buying experience was truly a great experience! Brian was prepared for my appointment, was very knowledgeable of the inventory, accommodated a My car buying experience was truly a great experience! Brian was prepared for my appointment, was very knowledgeable of the inventory, accommodated all of my requests and kept the process moving. Excellent communication during and after the sale. I will be calling Brian again for my next car purchase and highly recommend him to anyone else. More

Professional Mistakenly identified him as one of the other managers I dealt with. He called me to find out what happen and explained that he was not one of the man Mistakenly identified him as one of the other managers I dealt with. He called me to find out what happen and explained that he was not one of the managers I dealt with, left me a professional and courteous voicemail. More

Outstanding! Lia is an exceptional dealership and Brian was a pleasure to work with. All of the employees we met were knowledgeable and nice and they made the proc Lia is an exceptional dealership and Brian was a pleasure to work with. All of the employees we met were knowledgeable and nice and they made the process easy and no nonsense. Brian was professional and really valued our time. Lia is now our dealer! More

Brian Rae, Salesman I have purchased three cars from Lia and it has been a good experience ever time. The Service Department has been easy to work with and my that was a I have purchased three cars from Lia and it has been a good experience ever time. The Service Department has been easy to work with and my that was also a pleasure to work with. In my most recent experience working with Brian Rae, Brian listened to what I wanted and kept my requests first and foremost through the entire transaction. I will recommend him to friends and family if they are looking for a car. More

Great Service My teacher @ RPI recommended this dealership and two weeks ago I purchased a Prius C. I am very happy with my sales guy Brian. He gave me a very reaso My teacher @ RPI recommended this dealership and two weeks ago I purchased a Prius C. I am very happy with my sales guy Brian. He gave me a very reasonable price and was very professional and helpful. More

Great People, Great Service Although I purchased my two Toyota vehicles out of state, both have been serviced at Lia Toyota in Schenectady. Jodi was my most recent Service Advis Although I purchased my two Toyota vehicles out of state, both have been serviced at Lia Toyota in Schenectady. Jodi was my most recent Service Advisor and although all are very personable and and great at their job, Jodi was excellent in the way she interacted with me, showing care and concern in her recommendations (not pushy). For her efforts I say thanks. More