Lia Toyota of Colonie

Great deal and a fantastic experience! First of all, I hate the whole car buying experience in general. This time though, Selena made me feel differently. She is extremely knowledgeable, pe First of all, I hate the whole car buying experience in general. This time though, Selena made me feel differently. She is extremely knowledgeable, personable and just a great person. I have never felt this comfortable buying a car before. She took the time to show us different models and options. She patiently explained details of the Highlanders we were interested in and never made me feel pressured in the least, I looked around at other dealerships, but we knew from the moment we spoke to Selena, she was who we would deal with in the end. She helped us get a fantastic deal on our Highlander. She is a professional in all respects, Thank you for a great experience! More

They will lie to you just to make a sale. Bought a used 2014 RAV4 in Oct 2016. Had a specific conversation with Jason about the mechanical condition. Was told that absolutely it had new brake Bought a used 2014 RAV4 in Oct 2016. Had a specific conversation with Jason about the mechanical condition. Was told that absolutely it had new brake pads and rotors on both front and back along with various other services. Part of the reason we ended up buying it. Take it in for service today and was told it needed front brakes ($400) We told the service advisor that couldn't be right because it had brand new brakes all around when we bought it. Advisor said no that was not correct only the rear were done. Front brakes were still original brakes. So that along with another $400 on some differential problem we ended up having to spend $1000 on a car we have had for just a year. When you purchase make sure you get mechanical specifics in writing. We were lied to and that is terrible. Bought a Camry from there a couple months ago before all this happened and was told brakes front and rear were just replaced as well. Now I have to wonder if that was a lie also. More

Professional and service-oriented My wife and I came in to explore the lease of a new vehicle. We were trading in a car that we'd kept for over 15 years so we needed some education to My wife and I came in to explore the lease of a new vehicle. We were trading in a car that we'd kept for over 15 years so we needed some education to come up to speed on what's available and would suit our family needs. Brian was excellent throughout the sales experience as he offered sincere, honest advice in a conversational tone. I never felt like I was being lectured or pressured into anything. He asks all the right questions to help us find what we were looking for and was very patient with us. As new customers it was great to have him show us the entire service center and introduce us to the service department. Lia sold us on their obvious attention to customer service and teamwork. Working with Brian all the way to Nicole, Nick and Andy in sales and Sid in service it was clear they are organized and value the same levels of service throughout. More

Warren Roger, Top of the Charts Today I took delivery of my second new vehicle from Warren Roger. There's no need to shop the competition because there isn't any. Warren is wonderf Today I took delivery of my second new vehicle from Warren Roger. There's no need to shop the competition because there isn't any. Warren is wonderful to work with; I recommend him to friends whenever I get the opportunity. More

Great experience! Brian went above and beyond to help me. It was a pleasure doing business with him. I would highly recommend Lia Toyota and Brian Rae. Mary Antonell Brian went above and beyond to help me. It was a pleasure doing business with him. I would highly recommend Lia Toyota and Brian Rae. Mary Antonelli More

Excellent! Very professional! Cody was an excellent salesman! Very professional! I was very impressed with Lia Toyota of Colonie! I would strongly recommend to anyone! Very profess Cody was an excellent salesman! Very professional! I was very impressed with Lia Toyota of Colonie! I would strongly recommend to anyone! Very professional staff! More

Warren Roger Does it Again! Lease #2!!!! Fantastic experience again! I just leased a 2018 Camry SE. Warren Roger previously helped us lease a 2017 RAV4 back in January. Due t Lease #2!!!! Fantastic experience again! I just leased a 2018 Camry SE. Warren Roger previously helped us lease a 2017 RAV4 back in January. Due to Warren's exceptional professionalism, knowledge and customer service, I went back to Warren for this second lease. He and Ron Nichols , General Sales Manager, were just great realizing I am a knowledgeable no-nonsense buyer. They gave me the facts I needed, with clarity and aggressively proposed a lease that was an easy deal to accept. If you are looking for a car, fear the typical car buying experience, and truly want a good experience with great cars, see Warren! More

You should never be there We rate one star here because we could not rate zero here, though we do want to. This is really a terrible place that you should never visit. It does We rate one star here because we could not rate zero here, though we do want to. This is really a terrible place that you should never visit. It does not count whatever they offer you. The sales consultants there would not take you seriously and always do not keep their words. You should never shop here. More

Impressive Very friendly and easy to deal with. Our sales person Sarah went above and beyond and exceeded my expectations. I plan to recommend to friends and fam Very friendly and easy to deal with. Our sales person Sarah went above and beyond and exceeded my expectations. I plan to recommend to friends and family. More

Great experience from start to finish! We had such an enjoyable experience working with Selena. She was knowlegable, available and helpful in every step of the process. We were able to take We had such an enjoyable experience working with Selena. She was knowlegable, available and helpful in every step of the process. We were able to take our time and make sure we got exactly what we wanted and felt totally confident in our choice. Could not be happier with our choice of truck or dealer! More