Lia Toyota of Colonie

Please avoid Lia Toyota service center. Have been servicing there for several years and it has gone down hill. Wait times you can usually add an hour or more to whatever they say. Last oil Have been servicing there for several years and it has gone down hill. Wait times you can usually add an hour or more to whatever they say. Last oil change with an appointment was 2.5 hours plus. Recently went for NY state inspection. Again wait time was 2.5 hours with an appointment. It was recommended to replace rear brakes being told they were metal on metal with no pad left and would be needed for NY inspection. NY safety inspection is the bare minimum for safety and only fails if brakes are metal on metal for brake pads. I rejected the work when they wanted $676 to replace the pads and rotors. I asked the advisor to double check that the brake pads actually failed because I had checked them 2 weeks before. In any case I changed the brakes when I got home so it could be re inspected. I found the brake pad in question had 2mm left of pad life that would be legal for NY state inspection. I still changed the pads because they were low but failing the vehicle because I chose not to do the work at there shop is not acceptable. They also said I could bring it back anytime to get re inspected when the repairs were made. However when I called I was told it would be a couple days to get an appointment and it could be a lengthy wait time again. I will bring my vehicles elsewhere for future repairs. More

John say Lia Toyota of Colonie was fantastic to work with. Super comfortable, and low pressure sales experience absolutely made buying my first car at a dealership a joy. Drove over two hours to visit, with. Super comfortable, and low pressure sales experience absolutely made buying my first car at a dealership a joy. Drove over two hours to visit, and I know beyond a doubt that I'll make the drive again when it's time to get my next vehicle! I could not recommend enough, and would not hesitate to visit and purchase again. Thank you, John!!! More

The salesman did take advantage of us, he could tell we were desperate. I don’t hold it against him though cause I didn’t go into this thinking you needed to sorta fight to get a price that is fair. The se were desperate. I don’t hold it against him though cause I didn’t go into this thinking you needed to sorta fight to get a price that is fair. The service department seems to be very competent. William Buckley in the service department was extremely nice and got us in and out quickly. More

I recently had service done at this dealership. The young lady named Miranda Tingly was a great help. She was extremely knowledgeable and helpful. The young lady named Miranda Tingly was a great help. She was extremely knowledgeable and helpful. More

I've dealing with Lia Toyota of Colonie for over 20 years. I always receive great service, that the main reason I purchase my vehicles at Lia Toyota. years. I always receive great service, that the main reason I purchase my vehicles at Lia Toyota. More

The bottom line is that I trust the Lia Toyota service department. I have had 5 different Toyotas over 30 years, and with proper maintenance they last well into 100,000+ miles. When I pull into the servic department. I have had 5 different Toyotas over 30 years, and with proper maintenance they last well into 100,000+ miles. When I pull into the service bay the people are prompt, friendly, and when Christopher Comorski calls to discuss what they found he explains it to me and lays out the options. I have had a few other car companies that when I hung up I wondered if I was getting taken. Not so with Chris and Lia. I can give you a concrete example. In the initial call they thought that my car needed something, Chris called back later and said upon further investigation that it didn’t have to have that. When has a service manager ever called you and said “you don’t need that done”? More

Art P. is always a pleasure to work with. Art listens to my concerns and takes the time to work out a solution or suggestions that I may have. Art seems to is always a pleasure to work with. Art listens to my concerns and takes the time to work out a solution or suggestions that I may have. Art seems to really care for the customers he serves. More

I bring my car to this dealership because I expect good work from the mechanics. I continue to come to THIS dealership primarily because of the care I get from the service coordinator, especially Vanessa R work from the mechanics. I continue to come to THIS dealership primarily because of the care I get from the service coordinator, especially Vanessa Radley, who has gone out of her way on more than one occasion to make my service experience as smooth and easy as possible. More

Sharonrose Hariprasad at Lia Toyota was a pleasure to work with in servicing my truck, accurate on how long it would take and kept me informed on progress. work with in servicing my truck, accurate on how long it would take and kept me informed on progress. More

Christopher Comorski was very helpful in the Lia Service Dept. I needed several service items for my Highlander and all were done well. Dept. I needed several service items for my Highlander and all were done well. More