Lia Toyota of Colonie

Jay was very friendly and helpful. The dealership is all brand new and very customer friendly. We completed our purchase and drove out with our new vehicle in 2 days time. Everyone we dealt with at Lia To brand new and very customer friendly. We completed our purchase and drove out with our new vehicle in 2 days time. Everyone we dealt with at Lia Toyota was very professional and friendly. I am a repeat customer and would recommend Lia to anyone. Ask for Jay! More

Went to two other dealers in the area looking to trade my 2007 Prius for a 2010 Prius. I was not satisfied with the price they offered me for my vehicle, so I decided to try LIA in Colonie. I spoke with sale 2007 Prius for a 2010 Prius. I was not satisfied with the price they offered me for my vehicle, so I decided to try LIA in Colonie. I spoke with salesman Phil, he was nothing but courteous and then I met Sales Manager Toby who was also very courteous and he gave me an offer that beat the others considerably. Needless to say I ended up buying a new 2010 Prius and every step of the way Phil and Toby treated my wife and I in a very courteous and professional manner. The operation of this business is beyond everything and I would recommend them to anyone looking to buy a new or used vehicle. If you do go, ask for Phil you won't be sorry. More

This was my first time purchasing a new car so the whole situation was already stressful. After finding the car I wanted, it seemed that everything was going well. Almost 2 weeks after I have picked up th situation was already stressful. After finding the car I wanted, it seemed that everything was going well. Almost 2 weeks after I have picked up the car and I have had all sorts of headaches that should've been handled by the dealership. No antennae was placed on the car, it left the lot with dents that apparently can only be fixed on Wednesdays WITHOUT an apppoinment, insurance dates were messed up and have to re-sign paperwork (45 minute drive for this), and information that was previously faxed over wasn't viewed until 2 days after (only to find out that new information needed to be faxed). I found this place to be extremly unprofessional and unorganized, and frankly would like to stay away from the service department in the future. More

Had an absolute horrible experience here. The manager was argumentitive and very condescending. While in discussion with salesperson, Toby came over and talked down to my wife and myself. He inferred w was argumentitive and very condescending. While in discussion with salesperson, Toby came over and talked down to my wife and myself. He inferred we didn't know what we were talking about and told us to try and match his deal somewhere else. While he was doing this, another manager, Joe I think, well anyway he was pretty fat and just sat there eating his lunch while laughing. We took this "dynamic duo" of managers up on their challenge to shop the deal and not only did we match it, we beat it by 350 dollars. Whatever Lia family member owns this horribly run dealership....great job on your choice of managers to run the place. What a great building, too bad its run by a couple of idiots. We will never return there for anything ever!! More

Granted they give you a good price at LIA but that is the only thing they have to offer. After signing a “purchase agreement” with them and giving them a $200.00 deposit I quickly canceled. My sales person only thing they have to offer. After signing a “purchase agreement” with them and giving them a $200.00 deposit I quickly canceled. My sales person did not return one of my phone calls and for that matter, no one there returned my calls. I only received a call from the LIA sales manager when, I left my salesperson a voice mail stating it was my legal right to cancel the contract and receive my deposit back. I will never set foot in a LIA showroom again. The few dollars a month that you are going to save is not worth the hassle trust me. It was like pulling death trying to get that same sales manager to credit the $200.00 back. My advice STEAR CLEAR of this place. More

Be very careful in the service end of this place. Looks can be deceiving. The showroom and waiting areas are immaculate, but there is a seedy aspect to what goes on behind the scenes. They are constantly can be deceiving. The showroom and waiting areas are immaculate, but there is a seedy aspect to what goes on behind the scenes. They are constantly hustling for bogus and unnecessary repairs and they overcharge on simple diagnostics. I've gone here several times because it's convenient, but I've always regretted it. I've bought my cars at another Toyota Dealer a few miles away, simply because I don't trust the service people at Lia and don't want to take any chances with their sales department. More

Purchased a certified pre-owned Prius. It is currently in the shop and they have found this car was in a previous accident. CarFax did not pick up on it and per the certified pre-owned program, and exha in the shop and they have found this car was in a previous accident. CarFax did not pick up on it and per the certified pre-owned program, and exhaustive check of the body intregity is conducted. Currently working with Toyota HQ and Lia Toyota with the option of legal services being explored. More

We had a horrible experience last 10-16 night. We purchased a highlander the presure and pushing to pick it up was unreal. They didn't let us test drive it we had drived a highlander with all the purchased a highlander the presure and pushing to pick it up was unreal. They didn't let us test drive it we had drived a highlander with all the bells and whistles and this car we purchased had been sitting in the showroom for 194 days. We finally asked that we test drove it and the car hesitated between 30 and 40 and the headlights had mostiure in both of them. I didnt want the car after that and the salesman turned beligerant and nasty and bascially called us a liar and we asked for our $2,000 deposit back and then to speak to the MGR at which point he stormed into the room and announced to everyone in the showroom that this guy is being an xxx and wants to talk to you at which point the MGR turned his back to us and watched his tv and never came out we left after 5 minutes. I wouldn't recommend this dealearship at all More

Stopped and explored the 2009 Yaris and 2009 Corolla I couldn't believe the unprofessional attitude they looked at my trade gave montly figures for both cars they would not disclose my trade allowence and couldn't believe the unprofessional attitude they looked at my trade gave montly figures for both cars they would not disclose my trade allowence and interest rate on the loan. I requested Paul provide this info he told me the manager was too busy. Obviously I walked away never to return and purchased my car elsewhere. I will never assoicate myself with any Lia Dealership in the future. More

We are purchasing a car - looking at a Toyota Corolla. We were quoted a price by a salesman (Phil) - along with a trade in price. He never returned our calls after a day or so. We sent an e-mail to the de We were quoted a price by a salesman (Phil) - along with a trade in price. He never returned our calls after a day or so. We sent an e-mail to the dealership, and then dealt with Bill Boland. He PROMISED this would all be taken care of, and Phil would call us right back. He NEVER did. Bill wanted to make it right, and told us he would call us back with a new offer. He did call back, told us the original offer stood, but he could not guarantee the price offered on the trade in. I would RUN AWAY from this dealer as fast as possible. What a waste of my time-- I am SO glad I did not waste my money here - especially after reading some of the reviews. It sounds like the old bait and switch technique. If this is the way they treat people in a sale, I would hate to think what would happen if we ever needed service. We live over an hour away -- I would rather pay more for a car, and deal with honest people. I have such a bad feeling about this dealership -- BE CAREFUL. More