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Lia Toyota of Northampton - Service Center

4.9

48 Lifetime Service Reviews

280 King Street, Northampton, Massachusetts 01060

48 Reviews of Lia Toyota of Northampton - Service Center

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December 28, 2017

"My experience was very welcoming and absolutely amazing!!"

- mariposa914

I just wanted to take the time and say that Elvin Rodriguez is phenomenal. He is the kind of man that should be working in your service. He made me feel very welcomed and got the job done very well. I would say that I will be definitely be coming back. You guys should be proud and honored to have such a hard working man be part of your service. Please give him a huge THANKS for me! -E.T.

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Recommend Dealer
Yes
Employees Worked With
Elvin Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 26, 2017

"Pleasant"

- Oscaredgar1

Kenneth is diligent, focus and attentive to the customer satisfaction. a great asset to your dealership. Scott Minalga help me with a problem in the stereo system, I couldn't get Pandora to work in the car, he took his time sitting with me and fiddle with it until he got it to work, Great friendly and knowledgbly guy

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Recommend Dealer
Yes
Employees Worked With
Kenny Barreto
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Scott Minalga
July 06, 2017

"The Sale After the Sale!"

- nepats56

I just wanted to thank Chris and the amazing business office at this dealership for quick call back and helping me out on the last day of the month, the craziest time for car dealerships, with a copy of a tax exempt form on a used car I had purchased at Lia Toyota of Northampton over 3 years ago. As I was stuck at the Mass Registry this past Friday, June 30th, taking the day off from work, to register this car, from out of state. I quickly realized after all the prep paperwork I had prepared, I was missing this important piece of information and I needed help with this issue. When I reached out to Lia Toyota, Chris was professional, patient and most helpful in our conversations. He was prompt in returning my call, reassuring me that the form was on its way, all happening on the busiest day of the month. I am grateful for the excellent customer service and the respect I received from this most professional sales manager and the dealership's valuable business office. I know that within the next 12 months I will be looking to buy a new car. After this experience, I cannot imagine going anywhere else but Lia Toyota. Thank you again Chris for all your help!

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Yes
Employees Worked With
Christoper Peltier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 19, 2017

"Great Experience #3!"

- 4th4Runner

All dealerships are not created equal! This was the 3rd time I brought my 2014 4Runner to Lia of Northampton to check out an unusual issue with the vehicle starting. Elvin Rodriguez took care of me (for the 2nd time). He listened to my explanation of the problem and effectively communicated to the technician. I was pleased with the outcome and feel confident the tech knows what was going on with my vehicle. Elvin went over and above when he picked me up from my place of employment with his own vehicle when the shuttle was late coming back into town. Now that's service! I want Elvin to take care of my servicing needs in the future! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Elvin Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 23, 2017

"Exceptional service"

- Tessa1118

I have always dreaded having to take my car in for service, even routine maintenance had me filled with dread because my experience was usually unpleasant. That has changed thanks to Lindsay Heart at Lia Toyota. She immediately put me at ease, took the time to explain everything to me in language even I could understand, and went the extra mile to make sure my car could receive the parts it needed in a timetable that worked for me. She was friendly, funny, and efficient. And Lia Toyota did the work well and fast!

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Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
March 25, 2017

"Dirty Bootprints"

- Stevem319

I had to get an inspection sticker from the Toyota dealer, When the car was returned it had Bootprints on my new carpet. If i put up a complaint.. I am sure they would vacuum it but I had another appointment. In the old days they used to put a paper mat down. Lia should think of small details like these.

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Yes
Employees Worked With
Service
March 15, 2017

"Toyota camry"

- Santa fe

Brought new Toyota Camry to Lia dealership in Northampton for sticker Everyone in the service department was very courteous and efficient Wait time was minimal

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Yes
Employees Worked With
Did not remember names
February 21, 2017

"It's like having a relative in the business"

- Major

We have a 2008 Prius with just about 300,000 miles on it. Nothing major has ever gone wrong with it. When we bought it no one knew how long the hybrid battery and system would last. 100,000 miles was the speculation. At 300,000 miles we are still getting 42.3 MPG. Yes, it's a great car but I think the most important thing is preventive maintenance regimen that has been overseen by Lia's service consultant Lindsay Firmani. At every stage of our car's life cycle Lindsay has provided thoughtful advice and recommendations. Having a relationship with Lindsay is like having a relative in the business. We feel taken care of and safe.

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Yes
Employees Worked With
Lindsay Firmani
September 29, 2016

"Amazing service!"

- Joanie

I was in for a 5000 mile check up. Lindsay Firmani is truly exceptional. She is helpful, empathic, knowledgable & it is always a pleasure to see her! I waited less time than estimated & the price was great! Wonderful service here.

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Yes
Employees Worked With
Lindsay Firmani
September 20, 2016

"Lia NoHo service is great!"

- priusgal

Service rep Lindsay Firmani is a real pro -- friendly, helpful, knowledgeable and thorough. I'm always pleased when her desk is open when it's my turn; I know my experience will be a positive one!

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Yes
Employees Worked With
Lindsay Firmani
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