Lia Toyota of Wilbraham

David Greenlaw is awesome! Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well. Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well. More

The dealership is always clean and the service is always top notch, they get you in and treat you like family, very happy with the service there. top notch, they get you in and treat you like family, very happy with the service there. More

I was so happy that your dealership was able to locate the Tacoma I wanted with manual transmission! Roger Larocque was very helpful and informative. Thank you so much! Mike Jacques. the Tacoma I wanted with manual transmission! Roger Larocque was very helpful and informative. Thank you so much! Mike Jacques. More

As soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase. Long story short got exactly what I was looking for and very pleased with my purchase. More

Poor communication skills. They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was th They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was the only text I received till 6:30 pm. At 6:20, I started worrying and asking for my car. No one knew the status of my car. The gentleman I was talking to went to the back, talked to the mechanic, came back to the common area, avoiding me. At that time, I observed through the glass door, my car being finally put on the oil change deck. 8 min later, I saw them lowering the deck with my car on it. Oil change was already done in 8 minutes. They drove my car out of the oil change station to hand it to me. It took me 2 Hours 17 minutes for an oil change that lasted 5 minutes: this is a problem! The second problem, is it technically OK to do an oil change in 5 minutes? I just think this place is not a good place to go. Sorry for having been so long. I just needed to vent. Last year, I almost lost my engine after an oil change at this same place. They did not put correctly the plug after oil change and I lost all the engine oil on Route 90, driving with an oil empty engine. More

I love how everyone that works there is so supportive, kind and so very helpful. kind and so very helpful. More

Always such a great experience at Lia Toyota of Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help you and always makes sure you fully understand everything before you leave! More

Easy to work with. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options. More