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Lia Toyota of Wilbraham
Wilbraham, MA
400 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 11, 2025
Poor communication skills. They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was th They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was the only text I received till 6:30 pm. At 6:20, I started worrying and asking for my car. No one knew the status of my car. The gentleman I was talking to went to the back, talked to the mechanic, came back to the common area, avoiding me. At that time, I observed through the glass door, my car being finally put on the oil change deck. 8 min later, I saw them lowering the deck with my car on it. Oil change was already done in 8 minutes. They drove my car out of the oil change station to hand it to me. It took me 2 Hours 17 minutes for an oil change that lasted 5 minutes: this is a problem! The second problem, is it technically OK to do an oil change in 5 minutes? I just think this place is not a good place to go. Sorry for having been so long. I just needed to vent. Last year, I almost lost my engine after an oil change at this same place. They did not put correctly the plug after oil change and I lost all the engine oil on Route 90, driving with an oil empty engine. More
by paulcoly2011
Employees Worked With
David Greenlaw
May 30, 2025
Communications has been terrible. I have left 3 phone message over the last week. They did not return my call. I just needed a few moments of there time to clarify an issue. The i I have left 3 phone message over the last week. They did not return my call. I just needed a few moments of there time to clarify an issue. The issue remains unresolved. More
by jlusignan
Employees Worked With
Richard Greenaway
May 20, 2025
Always such a great experience at Lia Toyota of Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help you and always makes sure you fully understand everything before you leave! More
by Ggeanejr
Employees Worked With
Nicole Bourassa
May 03, 2025
Easy to work with. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options. More
by Bogoldrite
Employees Worked With
Michael Whitsett
April 30, 2025
I had an appointment at 10:00AM today for simple oil change, after 2 hours I checked with the service advisor and been told that it wouldn’t be any longer and half and hour later I checked with them aga change, after 2 hours I checked with the service advisor and been told that it wouldn’t be any longer and half and hour later I checked with them again and they couldn’t even get done anything. I just got my car back after 2 and half hours later without having simple oil change. And all they can say they are sorry about it. Just wasted my time. I don’t recommend this place for service. More
by Onder Akyay
Employees Worked With
Nicole Bourassa, Kelly Murray
April 23, 2025
Been a month since I purchased a vehicle, keep giving me run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. More
by Mazhar Ali
Employees Worked With
Aleksandr Godlew, Andre Bernatchez, Riley Campbell, David Benitez, Mike Kaplan, Richard Greenaway
January 28, 2025
I have been going to this dealership for over 15 years. Great dealership and great salesman. One particular is Mark Poirier. I have been using Mark for all my purchases. He is very knowledgeable and a plea Great dealership and great salesman. One particular is Mark Poirier. I have been using Mark for all my purchases. He is very knowledgeable and a pleasure to work with. He is a valuable employee to the LIA group More
by doran100
Employees Worked With
Mark Poirier
