So far I have had 3 (5,000 mile) checkups on my Toyota RAV4 purchased at Lia Toyota and all have been very timely and efficient. The longest I have had to wait was a little over an hour and the shortest time was about 35-40 minutes. The waiting areas are clean, comfortable and pleasant and all of the staff I have interacted with are very friendly and easy to talk to. I have also been extremely happy with the purchase of my RAV4 at Lia. Lia was the only Toyota dealership that was able to get the red RAV4 Limited that I wanted and I tried in person at Balise and a couple others on-line or on the phone. Time will tell on the quality of the work but I am assuming that, so far, all is good! I don't remember the name of the representatives I worked with but all did a wonderful job!