Lia Toyota of Wilbraham

We purchased our Ram Rebel from Lia Toyota back in July of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increase of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increased when we put our windows down. After speaking to the service department at Lia Toyota the same week we purchased they made an appointment with the Ram dealership and the Ram dealership “determined” that it was the bushings and link kits. After so much back and forth Lia Toyota canceled the parts order TWO times and then we were made aware that the parts were on back order. They assured us that they would fix the problem but that we had to wait until the parts came in and if those parts weren’t the issue they’d figure it out. However, the wait time was unknown. By the time the parts came in we are out of the warranty miles/date. BUT my husband had to contact the service department on January of 2023 to check if the parts arrived (we were told we’d receive a call when they came in if he wouldn’t have called god knows when we would’ve been notified) This process was already a nightmare because my calls weren’t getting returned appropriately by Lia Toyota, there was miscommunication with the both dealerships causing me to call back and forth, and the attitude we were receiving from Lias service department specifically the service assistant manager Kelly was very upsetting. The attitude was so inappropriate we made sure that we brought it to her attention. After my husband contacted the service department and was notified that the parts were received we scheduled the appointment to get the truck fixed. We were so relieved because finally a truck that we pay so much for was finally going to be fixed. I was notified that the truck was ready for pickup and that the issue was resolved. I questioned the assistant manager Kelly if the truck was driven and if the problem with the noise was resolved. She proceeded to lie to me and tell me that yes it was driven and it was resolved. As soon as we picked up the truck and my husband exited Lia Toyota the noise was not only still there but it was WORSE AND HIGHER. This noise can be heard from other cars (as I was driving a separate car and could hear our truck behind me). I contacted Lia Toyota and they apologized however I had to call them 3 times in order to finally get a response and schedule an appointment so they can access our truck AGAIN. They finally contacted me and let me know that their service manager drove the truck and determined that the noise was coming from inside the car. That there was something loose with one of the seats. LOL. So I proceeded to make the assistant manager aware that this noise was something that was coming from the outside and you could hear it from other cars. She then proceeded to tell me that there was nothing else they could do. I can’t even believe the treatment that we’ve received from this service department. All we wanted was our truck to be fixed as we pay an insane amount for it monthly. This is definitely a dealership that we will not return to and it’s unfortunate because we had a good experience with our salesperson. Hopefully, Lia Toyota of Wilbraham does not brush this review under their rug and takes action against their service department. What a disappointment. More

Waited 4 months for dealer to try to allocate highlander hybrid. Salesman was horrible during process, promising to call to check in and never did, referred to me in a different name several times and said hybrid. Salesman was horrible during process, promising to call to check in and never did, referred to me in a different name several times and said specific styles were not being produced (i.e limited, platinum) but were. I also had other dealerships farther out in mass and ct contact me about ones available but stuck with lia since I gave a deposit. After 4 month and leading me on several times including to a car they could get from ny in a trade but never did I had enough. Fortunately I got a refund after demanding. Next day I saw a CT dealer close buy had one available through Smartpath. I ordered it and got it hassle free a month later. Lia toyota of wilbraham IMO is useless. More

excellent service by all personnel from the moment you walk in. so good my family has been buying for over 30 yrs from lia. walk in. so good my family has been buying for over 30 yrs from lia. More

I live in NC and purchased a used Tundra online. Andre Bernatchez was wonderful to work with, especially considering this was an online and out of state purchase. Definitely not the normal sales exp Andre Bernatchez was wonderful to work with, especially considering this was an online and out of state purchase. Definitely not the normal sales experience where you buy the vehicle and drive it off the lot. The out of state purchase and shipping process created much more work on his end, but he was great every step of the way. Highly recommend Andre! More

Salesman Francisco Sanabria was awesome. He was able to get me into a new Rav4 XLE in just a few hours. He listened to what I needed and wanted and got me exactly what I wanted. He mad He was able to get me into a new Rav4 XLE in just a few hours. He listened to what I needed and wanted and got me exactly what I wanted. He made the whole thing effortless More

Convenient, quick, and willing to work with you! Super happy with my new purchase and the care for customer service! Super happy with my new purchase and the care for customer service! More

I don’t normally write reviews. This might be my first ever. But I had such a good experience with Mike Kaplan!! Mike was awesome, I had just come from another dealer which I’ve had This might be my first ever. But I had such a good experience with Mike Kaplan!! Mike was awesome, I had just come from another dealer which I’ve had a less than stellar experience with in the past. The sales person there was friendly and decent but when I went to Lia Wilbraham Mike was just a great listener, answered all of my questions and concerns (and was honest when he wasn’t sure or needed to get more information). He responded quickly and kept me in the loop and got things done in great time. I never felt pressured just well informed. Anyways I appreciate the service and I’d definitely refer folks to Mike. More

Worst experience ever. Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to Long story short they sold my car after waiting 8 weeks(Andre Bernatchez & Riley Campbell). Nothing but lies out of there mouths could do nothing to right situation. Please be careful dealing with them. No one there wanted to talk to me after this. Got excuses that mangar was on vacation for two weeks, just a complete run around. One bright spot was the nice lady answering the phone i dont no here name but she was apologetic and very professional. More

I am writing to give Edwin Ramos an excellent rating for the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr. the coating he put on our Highlander. He was very polite, efficient, and friendly. William Agnew Jr. More

This was my first trip to this company. I brought my car to get an oil change and replace the wipers. The process with Cassandra Cloutier-Ham went very smoothly, she was polite and profess I brought my car to get an oil change and replace the wipers. The process with Cassandra Cloutier-Ham went very smoothly, she was polite and professional. However it took them a very long to complete the service. Cassandra, did her best by continuously checking on the progress of the service and when it was completed, she brought me my car and apologized for the delay. More