Lia Toyota of Wilbraham

Great service , special shoutout to Amy Takorian, David Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfi Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfied and grateful for the excellent customer service they provided. My appreciation to those 3 individuals at Lia Toyato of Wilbraham. More

Great service from Goncalo Costa. I received the best service from him. He is a great sales man I received the best service from him. He is a great sales man More

My service experience was excellent. My service advisor Nicole Bourassa took the explained to me in full detail of the service process. Nicole contacted me with the recommend service op My service advisor Nicole Bourassa took the explained to me in full detail of the service process. Nicole contacted me with the recommend service options after the inspection of my vehicle in a timely manner. I was notified earlier than I expected when my vehicle was ready for me to pick up. Her professionalism was great throughout the process. More

David Greenlaw is awesome! Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well. Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well. More

The dealership is always clean and the service is always top notch, they get you in and treat you like family, very happy with the service there. top notch, they get you in and treat you like family, very happy with the service there. More

I was so happy that your dealership was able to locate the Tacoma I wanted with manual transmission! Roger Larocque was very helpful and informative. Thank you so much! Mike Jacques. the Tacoma I wanted with manual transmission! Roger Larocque was very helpful and informative. Thank you so much! Mike Jacques. More

As soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase. Long story short got exactly what I was looking for and very pleased with my purchase. More

Poor communication skills. They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was th They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was the only text I received till 6:30 pm. At 6:20, I started worrying and asking for my car. No one knew the status of my car. The gentleman I was talking to went to the back, talked to the mechanic, came back to the common area, avoiding me. At that time, I observed through the glass door, my car being finally put on the oil change deck. 8 min later, I saw them lowering the deck with my car on it. Oil change was already done in 8 minutes. They drove my car out of the oil change station to hand it to me. It took me 2 Hours 17 minutes for an oil change that lasted 5 minutes: this is a problem! The second problem, is it technically OK to do an oil change in 5 minutes? I just think this place is not a good place to go. Sorry for having been so long. I just needed to vent. Last year, I almost lost my engine after an oil change at this same place. They did not put correctly the plug after oil change and I lost all the engine oil on Route 90, driving with an oil empty engine. More

I love how everyone that works there is so supportive, kind and so very helpful. kind and so very helpful. More