Lia Toyota of Wilbraham

Purchased a Highlander Warmly greeted by Tina upon arrival to showroom. Met with Andre, test drove Highlander, liked it very much. He did an excellent job of explaining op Warmly greeted by Tina upon arrival to showroom. Met with Andre, test drove Highlander, liked it very much. He did an excellent job of explaining options on Highlander and financing options. Met with Riley.(sales manager). Didn't purchase that day. Returned a week later knowing how I would finance vehicle. Ryan was very helpful with finance questions. Completed papers, two days later picked up vehicle. Very friendly and professional interactions with Tina, Andre, Riley and Ryan. Will recommend others to shop there. Good Job Lia Wilbraham. More

Sold a camry to someone impersonating me Nuno Marques sold a toyota Camry to someone impersonating me. Refused to give me info on the person and told me the car was never sold to the person. Nuno Marques sold a toyota Camry to someone impersonating me. Refused to give me info on the person and told me the car was never sold to the person. Next day received more congratulatory emails on my NEW Camry and keep getting SiriusXM emails asking me to comfirm email. Needless to say i contacted the AGO and started a case. Will update on results. More

GREAT TEAM!! WOW what service! Very smooth transaction from start to finish. Tina contacted me to start and got the ball rolling! Alek Goodlew was awesome!! He WOW what service! Very smooth transaction from start to finish. Tina contacted me to start and got the ball rolling! Alek Goodlew was awesome!! He took the time to gather the info I requested and show me the details of the new vehicle upon arrival. John Kupec was terrific, Brian C. streamlined the paper process and a delightful man Paul brought my car right to my front door step!! GREAT service and a GREAT crew!! More

Great experience! This Lia dealership did a great job. Everyone was friendly and knowledgeable. Mark Poirier was a no pressure salesman, which was a refreshing change f This Lia dealership did a great job. Everyone was friendly and knowledgeable. Mark Poirier was a no pressure salesman, which was a refreshing change from other dealerships and sales people. Overall I had a wonderful experience and I would definitely purchase another car here. More

Happy customer Went in for an oil change and tire rotation. Cindy Patrick was very helpful and informative. So nice to deal with. My only issue was that my hub cap Went in for an oil change and tire rotation. Cindy Patrick was very helpful and informative. So nice to deal with. My only issue was that my hub cap came off two hours later. When I told them, they got me another one right away. I gave 5 stars because they took care of the problem and were very apologetic. More

Fantastic experience buying a new car from Richard Greenaway Purchasing a new Toyota at Lia in Wilbraham was the best experience I have ever had buying a new car and believe me when I say that I have purchased a Purchasing a new Toyota at Lia in Wilbraham was the best experience I have ever had buying a new car and believe me when I say that I have purchased a lot of car over the years from different dealerships. It was a pleaser to deal with our salesperson, Richard Greenaway, as he seemed very down to earth and knew all about the Highlander we were interested in buying. I can’t say enough about him and I would recommend that the dealership give him a raise or promotion. The only negative thing was dealing with the finance manager. We had a 2:00 appointment for signing the papers with him but didn’t get into the office until 3:30. Sorry but I don’t even wait that long to see my doctor. Richard sat with us and continued to apologize for the delay but I knew that it wasn’t his fault. Why I ask are you having a person making a $40,000.00 purchase wait 1 ½ hours? Maybe you should consider promoting Richard to that position. More

Your time is not important to them On Saturday, we went to Lia Toyota to check out a RAV4. Our sales person dissed “Ma & pop” car businesses within the first few minutes of negotiations On Saturday, we went to Lia Toyota to check out a RAV4. Our sales person dissed “Ma & pop” car businesses within the first few minutes of negotiations on the car. I am a huge supporter of small businesses and purchased my current car from one with no troubles. That was strike #1. We decided to purchase the car and had an appointment for Wednesday before Thanksgiving to pick it up. Tuesday night, they cancelled the appointment and scheduled it for Friday morning at 10am. We changed our schedule and went on Friday for 10:00. At 10:20 they came out to let us know they were running behind, it would be another 10 minutes and ‘sorry for the misunderstanding’. Misunderstanding? The car was NOT ready at that time either. We ended up getting our check back and walked out without the vehicle. I’ll NEVER set foot in Lia again, nor would I ever recommend this dealership. Finance manager was rude, sales manager abrupt. More

Friendly, honest, and professional people I like knowing up front what the costs are going to be for the work I am having done. Cynthia Patrick does just that. If something unexpected does com I like knowing up front what the costs are going to be for the work I am having done. Cynthia Patrick does just that. If something unexpected does come up she contacts me, explains what is needed and what the options and costs are. I use my truck for towing a camper and Cynthia knows this and keeps this in mind when discussing service schedules. Nice to know they have my back when it comes to safety. More

TOTALLY WONDERFUL EXPERIENCE Can't express the friendliness and the knowledge of the staff at Wilbraham Toyota...Thank you and all my friends will definitely head your way. Can't express the friendliness and the knowledge of the staff at Wilbraham Toyota...Thank you and all my friends will definitely head your way. More

Service on truck I'd like to thank christine jalbert and her staff for making my visits to the shop a very pleasant and enjoyable time her and her team were above and I'd like to thank christine jalbert and her staff for making my visits to the shop a very pleasant and enjoyable time her and her team were above and beyond and I would gladly do business with them anytime Sincerely David Pickens More