Lia Toyota of Wilbraham

Tire rotation for Venza I had my 2013 Toyota Venza serviced here for 1st time, and what a great experience. They were friendly, attentive, and prompt. Happy with the services I had my 2013 Toyota Venza serviced here for 1st time, and what a great experience. They were friendly, attentive, and prompt. Happy with the services, will be coming back for future services on my vehicle. More

Amazing Experience Smoothest and fastest car buying experience I've ever had! The staff went out of there way to make my families experience so great! I highly recommend Smoothest and fastest car buying experience I've ever had! The staff went out of there way to make my families experience so great! I highly recommend Lia Toyota if you want the best car buying experience ever! More

I'm called crazy for using a dealership! I feel very secure with the work they do. Service providers are very knowledgeable but most importantly, honest. My car is 13 years old, with 60,700 I feel very secure with the work they do. Service providers are very knowledgeable but most importantly, honest. My car is 13 years old, with 60,700 miles. The body is a mess, but it runs like new. More

Attentive & Caring Service I bring my 2015 Toyota 4-Runner in for timely service. Each service has been thorough, efficient and always with an emphasis on doing the procedures w I bring my 2015 Toyota 4-Runner in for timely service. Each service has been thorough, efficient and always with an emphasis on doing the procedures within an hour. This past winter I had a scheduled appointment and as I was on my way to the dealer...through the ice and snow somehow I blew a tire...can you believe I was driving in on a rim and a prayer! No problem...they took care of the servicing and the new tire all the while keeping me aware of the details of the situation. I appreciate the service reps and the staff at Lia Toyota and depend on them for their expertise and professionalism in the care of my car....which I thoroughly enjoy...go Toyota 4-Runner! More

horrible experience Tim Kent never followed through!!! Never got back to us!!! Manager on duty Andrea didn't do a thing. Another "manager" said she was tied up!!! Yes rig Tim Kent never followed through!!! Never got back to us!!! Manager on duty Andrea didn't do a thing. Another "manager" said she was tied up!!! Yes right... Very unpleasant and unprofessional and rude!!! I would NOT recommend this dealer at all!!!! More

15,000 mile check Cynthia Patrick was awesome to deal with. This was my first experience with a pleasant and friendly service tech. My buying experience was horrendous, Cynthia Patrick was awesome to deal with. This was my first experience with a pleasant and friendly service tech. My buying experience was horrendous, the service manager was absolutely awful to me as was the sales manager. I have not had any pleasant experiences with this dealership and have regretted my purchase since the day I picked up my 2015 Rav 4. But for once, at my 15000 mile check, I had a service tech who was super friendly and fun to talk to. No attitude or rudeness. Cynthia Patrick was a breath of fresh air for once. I dread going to this dealer for any reason because it's always unpleasant. So thank you Cynthia Patrick for finally giving me a positive experience. You have a great personality and we're an absolute gem to deal with. Which is huge considering all the problems I have had with the service department. I won't ever recommend this dealer due to the problems I incurred at pickup of my new vehicle and the drama from there on. The service manager owed me some serious apologies and I was told I would be compensated for my time by the sales manager..you know what I got..more attitude from the service manager. So..good luck with these people if you ever have conflict. More

Cynthia Patrick went to bat for me. My 3 yr. old Toyota Camry Hybrid, with only 14, 900 miles on it, was slightly out of warrantee, but according to Cynthia, Lia picked up the tab for a My 3 yr. old Toyota Camry Hybrid, with only 14, 900 miles on it, was slightly out of warrantee, but according to Cynthia, Lia picked up the tab for a a new seat belt.... I will admit, I was so surprised to see the seat belt get jammed when I tried to put it on, and further surprised it had to be replaced because it couldn't be fixed, but the job got done the very next day. Kudos to Cynthia and Lia for making a good customer relation decision. More

Excellent Service Cindy Patrick by far is Lia Toyota of Wilbraham OUTSTANDING Service Technician. She is at all times professional, knows exactly what she is doing and Cindy Patrick by far is Lia Toyota of Wilbraham OUTSTANDING Service Technician. She is at all times professional, knows exactly what she is doing and has the overall knowledge to perform her duties as a Service Representative. More

Unfriendly and lazy sales experience 1.0 star rating 7/4/2016 My husband and I visited this dealership after finding a used FJ Cruiser on their website. We spoke with an internet sale 1.0 star rating 7/4/2016 My husband and I visited this dealership after finding a used FJ Cruiser on their website. We spoke with an internet sales person, Mary, who was very helpful and friendly (So we thought). She said the car was in excellent condition. I specifically asked about the body condition and if the car was smoke free. (No one wants to smell smoke in their car). She said yes to both. She also confirmed that it had premium sound and a convenience package. All of these details were very important, as we were driving over an hour to come see this car. When we arrived, Mary greeted us and passed us along to another sales person. I don't remember his name, but he wasn't friendly. He took our keys of our trade to get appraised and set us up for a test drive. Before we drove the car, we did a walk around and found a lot of body damage!! The rear bumper was dented & crushed (definitely needed to be replaced - it was a large dent and the sides were crushed), The front bumper had a large gash in it, the passenger door had a small dent, the paint around the gas cap had been scraped off - like it brushed up against something and was rusted, the paint on the driver side was chipped, the tires were bald (but Mary said new tires were on order), the windshield had a chip in it, and to top it off - all three headrests were missing from the back! I would hardly say this body was in good condition. Our sales associate said that was normal for a used car. Maybe some dents & scratches but a crushed bumper??!! I don't think so. When we got inside, we noticed that the vehicle did NOT have premium sound, which we were looking for. It was also missing the rear differential lock. The car drove okay, but we were disappointed in the body damage. When we got back, I asked our sales associate if they could do better on the price, considering the damage. He said no and explained it was priced aggressively. We asked if they had a number on our trade and he said he didn't even check because he didn't think we were interested. This sales associate was so lazy, unfriendly, and unwilling to help that we just asked for our keys and left. I'm shocked that he is able to sell anything. More

Fantastic! Courtney Rex was the Lia representative who assisted me on this visit. I have been coming to Lia Toyota for all my service ever since I purchased my Courtney Rex was the Lia representative who assisted me on this visit. I have been coming to Lia Toyota for all my service ever since I purchased my Toyota in 2008 and I have to say that this was definitely the most EFFICIENT SERVICE I have received! Courtney Rex was courteous, efficient, and answered all of my questions. He definitely did an excellent job! More