Lia Toyota of Wilbraham

Nightmare I went into this dealership knowing exactly what I wanted including options. I wanted leather, heated seats. They didn't have a Camry with all the opt I went into this dealership knowing exactly what I wanted including options. I wanted leather, heated seats. They didn't have a Camry with all the options I wanted on the lot so they had to get it from another dealership. They showed me an employee's vehicle who had the options I wanted. I signed all the paperwork but a few things seemed a little sketchy. They were really in a rush to get me to sign everything and stayed open late to finish the paperwork. They also marked the date as a few days before the day it actually was. When I questioned this they said it was to get me a promotional price. I went home and did research and found out the car they sold me was on a NO SELL list. They wouldn't let me out of the contracts until I got a lawyer involved and the entire thing cost me a lot of money for nothing. They "claimed" they didn't know the car was on recall because it wasn't on their lot and not on their list of VIN numbers however the recall was for ALL Camry's with heated seats. Everyone was extremely rude and tried to bully me into picking the car up although I had informed them several times about the stop sell. They definitely took advantage that I am a petite young woman and I wouldn't advise anyone to step into this place. They are so desperate to sell vehicles they will swindle and do whatever they can. More

poor service Received a vehicle warranty enhancement notification frm Toyota. Since we were having the problem that was described in the letter, we made an appoin Received a vehicle warranty enhancement notification frm Toyota. Since we were having the problem that was described in the letter, we made an appointment to have the necessary repair made. The letter said the repair should take about an hour, but the service manager said they would need the car for the whole day. We brought the car in, and the service tech looked at it and said no repair was needed. We explained that the problem could not be verified by a visual inspection, and that the steering wheel lock had worked loose on several occaisons, because there is no way to lock it in the selected position. The bottom line is that Lia did not do anything to correct this known service issue. More

Best dealership experience ever My wife, 2 young children and I took the hour plus drive from the Berkshires to lia Toyota of Wilbraham. It was definitely worth the drive. We were My wife, 2 young children and I took the hour plus drive from the Berkshires to lia Toyota of Wilbraham. It was definitely worth the drive. We were pleasantly greeted by Carlos Rios who genuinely wanted to help us. We were quite upside down in our car and knew it would be tough. He worked with us for 3/4 of the day to make a deal. Modesto Zenon, the sales manager even came to help us out. After initially declining, we went for lunch, talked it over and realized all the points that were made were valid, no BS points. We went back to finalize the deal. Ward Keegan the finance manager was great. Another no BS kind of guy. It was getting late and there wasn't time to get to the RMV that day. We figured we'd have to make another trek out to pick up our 2014 Camry. We were wrong. The next day Carlos personally drove the hour + drive to deliver the car to our house and to pick up the trade. I would highly recommend this dealership and would go back in the future. This is the first time I haven't felt like I needed a shower after trying to buy a car. More

We purchased a car on December 28th 2012 with cash. Today March 1st 2013 I just received the title. The title was put in wrong by your employee then looking on line with the RMV they had a lein on the Today March 1st 2013 I just received the title. The title was put in wrong by your employee then looking on line with the RMV they had a lein on the car and the title was sent to Toyota credit union. So I had to wait 9 weeks to get the title and could not register the car without it. The customer service that I received for the past 3 1/2 weeks from your Managers was absolutely disgusting. They were rude and not at all once did I feel this was of any importance to them. I had to call on a daily basis because they would not call me. I even had to call a higher Manager in New York to try to get some help with this. Every time I talked to them they had a different story so what it came down to was outright lies every day. I personally would not ever buy a car from this Company again an further more I would NOT reccomend them to anybody. If you do not know how to treat people with respect then you should not be working with the public. This by far was the absolute WORST experience I have ever encountered. More

The Service Auto Body Shop of Lia Toyota in Wilbraham is a FRAUD!!! They stole $300.00 from me! I was experiencing trouble with my car so they claimed that they changed the timing belt, charged me $300.00,a a FRAUD!!! They stole $300.00 from me! I was experiencing trouble with my car so they claimed that they changed the timing belt, charged me $300.00,and gave be a belt that they claimed was in my car but there was no way that this belt was in my car it looked as if it was sitting in the sun for years! The following year, I was experiencing the same trouble and come to find out that all I needed to do was clean out the fuel system and that was what they probably did the previous year. That only cost me $5.00. As a single mother who works full time and also goes to school full time, this made me sick! Especially with Christmas right around the corner. DO NOT trust them, they will rip you off!! More

John Cortese was very helpful and pleasant to talk with he helped make the deal I was very happy with the exparience over all i purchased 2013 Tocoma double cab, other than waiting for the truck because i he helped make the deal I was very happy with the exparience over all i purchased 2013 Tocoma double cab, other than waiting for the truck because i wanted a certain color the whole staff at Lia were very helpful i would highly recommend Lia Toyota More

Ross was very helpfull with my service issue's he walked me threw the process and was very friendly and knowledgeble. He was probably the most helpfull person I have had the joy to talk to. me threw the process and was very friendly and knowledgeble. He was probably the most helpfull person I have had the joy to talk to. More

John Cortese was very pleasant,helpful and knowledgable. John Cortese was very pleasant,helpful and knowledgable. I really felt like I had enough time to think about and consider everything I wanted in choo John Cortese was very pleasant,helpful and knowledgable. I really felt like I had enough time to think about and consider everything I wanted in choosing my new Tacoma Double Cab Truck. Ward was passionate and a loyal Toyota advocate and also very knowledgable in offering added protection services. Thanks for the very Good Experience, Look forward to having my New Truck serviced a Lia for aleast the next 4 years. Wade Webb More

My wife and I have been customers for years, having leased our last three vehicles from here. We have been continually more than impressed with the Service Department, and now feel that we have had an leased our last three vehicles from here. We have been continually more than impressed with the Service Department, and now feel that we have had an equally positive experience with the Sales team. The last purchase required a return visit to the dealer the next day to adjust the sales paperwork because of a rebate deal available through Toyota that I became aware of at the last minute. They were more than gracious in revising the paperwork and saving me quite a bit of money. Friendly, courteous staff. More

The service was phenominal. John was amazing. He new what I wanted, price range, and stuck to it. He did not try to talk me into getting something that I didn't need. He made sure my new Yaris was perfect fo I wanted, price range, and stuck to it. He did not try to talk me into getting something that I didn't need. He made sure my new Yaris was perfect for me and my family. John kept me up to date with progress of the sale all the way to the end when I drove off... I would definatly recommend this dealership to friends and family. More