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Dealership
Liberty Buick - Service Center
Peoria, AZ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
124 Reviews of Liberty Buick - Service Center
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July 24, 2020
"Buy your Buick at Liberty Buick!"
- TootWhen you visit Liberty Buick, you are treated like family and everyone is friendly, knowledgeable, warm and welcoming. Service is superb. Give them a visit!
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Helpful March 13, 2020
"Service"
- djlindThe Service Technician was thorough and courteous. The only issue with this call had nothing to do with the dealership. The Extended Warranty representative was spread too thin and didn't show up for until the third day. This is no fault of Liberty Buick. I was given a loaner car to use during the 5 days it was in service.
Read MoreJanuary 23, 2020
"If I could give 10 stars I would! Jim has been dealing..."
- allisoncrenIf I could give 10 stars I would! Jim has been dealing with my husband’s VW on an elusive brake issue for a few days and has been absolutely stellar in his customer service, problem solving, and resolution. We could not be happier with our experience and I am happy to say everything has turned out beautifully! We always feel comfortable knowing Jim will do a great job with our vehicle.
Read MoreEmployees Worked With
November 30, 2019
"Oil Change"
- knkhumbleLiberty called me to let me know it was time for an oil change and that it would be on them! Arrived for my appointment and there was no waiting! Not only did they change the oil, they rotated the tires and washed my car! The waiting room was packed and there was not one unhappy customer sitting there! All were being taken care of by the team members and were being given updates as to the timeline of their vehicle being finished! I was in and out in 45 minutes!
Read MoreOctober 04, 2019
"Updated Review Score"
- mpUpdated Review to 3 stars from 1 star. Dealership contacted us and made the situation right. We will still never return, but I give them credit for correcting this bad situation.
Read MoreEmployees Worked With
September 06, 2019
"3 hour oil change"
- ColtsfanThis dealership struggles with the concept of an appointment. Make an appointment, during the week, drop it off at the scheduled time, and then wait 3 hours. The back office staff also apparently doesn't realize the are in a service industry. How you treat people matters. I've owned a lot of cars, the service at this place routinely sets a new low mark. No more Buick's for me.
Read MoreEmployees Worked With
July 17, 2019
"Service is top notch!"
- Havranek, IleneJim is always the best! Always gets me in and out in record time! Car is always spotless after being serviced. All employees always friendly and helpful.
Read MoreApril 15, 2019
"Always a Buick "
- Nettie
We have enjoyed our buying and service work from Liberty. Nice friendly people in fact went in for service and bought a car from Brandon😊
Read MoreEmployees Worked With
February 10, 2018
"Great"
- FoxyLady23Had computer messages appear Turned out it was a failing battery I called one day & they had me in the next Everything handled in a prompt professional manner Workplace is always well maintained
Read MoreEmployees Worked With
Colette Perone & another service tech whose name I didn't recall/Seems to be pretty computer savy
