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Liberty Buick - Service Center

Peoria, AZ

4.2
124 Lifetime Reviews Review Dealership

124 Reviews of Liberty Buick - Service Center

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July 24, 2020

"Buy your Buick at Liberty Buick!"

- Toot

When you visit Liberty Buick, you are treated like family and everyone is friendly, knowledgeable, warm and welcoming. Service is superb. Give them a visit!

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Recommend Dealer
Yes
Jul 28, 2020 -

Liberty Buick responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Justin Sgro

March 13, 2020

"Service"

- djlind

The Service Technician was thorough and courteous. The only issue with this call had nothing to do with the dealership. The Extended Warranty representative was spread too thin and didn't show up for until the third day. This is no fault of Liberty Buick. I was given a loaner car to use during the 5 days it was in service.

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Recommend Dealer
Yes
Employees Worked With
Mar 17, 2020 -

Liberty Buick responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Justin Sgro

January 23, 2020

"If I could give 10 stars I would! Jim has been dealing..."

- allisoncren

If I could give 10 stars I would! Jim has been dealing with my husband’s VW on an elusive brake issue for a few days and has been absolutely stellar in his customer service, problem solving, and resolution. We could not be happier with our experience and I am happy to say everything has turned out beautifully! We always feel comfortable knowing Jim will do a great job with our vehicle.

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Liberty Buick responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Sam Ganczaruk

November 30, 2019

"Oil Change"

- knkhumble

Liberty called me to let me know it was time for an oil change and that it would be on them! Arrived for my appointment and there was no waiting! Not only did they change the oil, they rotated the tires and washed my car! The waiting room was packed and there was not one unhappy customer sitting there! All were being taken care of by the team members and were being given updates as to the timeline of their vehicle being finished! I was in and out in 45 minutes!

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Recommend Dealer
Yes
Employees Worked With
Dec 01, 2019 -

Liberty Buick responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Sam Ganczaruk

October 04, 2019

"Updated Review Score"

- mp

Updated Review to 3 stars from 1 star. Dealership contacted us and made the situation right. We will still never return, but I give them credit for correcting this bad situation.

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Recommend Dealer
No
Employees Worked With
Oct 31, 2019 -

Liberty Buick responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 06, 2019

"3 hour oil change"

- Coltsfan

This dealership struggles with the concept of an appointment. Make an appointment, during the week, drop it off at the scheduled time, and then wait 3 hours. The back office staff also apparently doesn't realize the are in a service industry. How you treat people matters. I've owned a lot of cars, the service at this place routinely sets a new low mark. No more Buick's for me.

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Recommend Dealer
No
Employees Worked With
Sep 09, 2019 -

Liberty Buick responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Liberty Buick. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Sam Ganczaruk

July 17, 2019

"Service is top notch!"

- Havranek, Ilene

Jim is always the best! Always gets me in and out in record time! Car is always spotless after being serviced. All employees always friendly and helpful.

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Recommend Dealer
Yes
Employees Worked With
Jul 18, 2019 -

Liberty Buick responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Sam Ganczaruk

July 12, 2019

"2016 Buick "

- duanen61

Jim goes the extra mile in service his customers. We so appreciate for all of his expertise is service thank you so much for all you do Jim Duane Norman

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Recommend Dealer
Yes
Employees Worked With
Jul 14, 2019 -

Liberty Buick responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Liberty Buick's Service Department. Sincerely, Sam Ganczaruk

April 15, 2019

"Always a Buick "

- Nettie

We have enjoyed our buying and service work from Liberty. Nice friendly people in fact went in for service and bought a car from Brandon😊

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Recommend Dealer
Yes
Employees Worked With
Apr 16, 2019 -

Liberty Buick responded

We are so honored to have you as a valued customer! Thank you for the kind words, Nettie. Best regards, Sam Ganczaruk

February 10, 2018

"Great"

- FoxyLady23

Had computer messages appear Turned out it was a failing battery I called one day & they had me in the next Everything handled in a prompt professional manner Workplace is always well maintained

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Recommend Dealer
Yes
Employees Worked With
Colette Perone & another service tech whose name I didn't recall/Seems to be pretty computer savy
Feb 13, 2018 -

Liberty Buick responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Liberty Buick for your vehicle needs. Sincerely, Sam Ganczaruk

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