Liberty Chevrolet

I have dealt with other dealerships and they always seem to change something that you have already agreed on. I have bought two brand new trucks from liberty and never had a problem with the staff.: They co to change something that you have already agreed on. I have bought two brand new trucks from liberty and never had a problem with the staff.: They come thru on their promise every time. When you trade in your vehicle they give you fair market value for your trade in. Most other dealers low ball your trade in. I have sent other customers their and they are very happy.1500 Silverado chevy More

I was looking for a Chevy Sonic and was going to only pay MSRP. I was just calling dealerships to find someone who had the car in stock. Andy told me that they have it, and they would sell it to us for tha MSRP. I was just calling dealerships to find someone who had the car in stock. Andy told me that they have it, and they would sell it to us for that price, IF WE CAME IN THAT DAY. So, myself and hubby left work early, drove 2 hours to get there, left the $100 deposit, everything they told us, to find out that they had "secured the vehicle" at a new hampshire dealership and it wouldn't be there until tomorrow. I called Friday to find out the VIN # for insurance. They didn't have a VIN, when I asked how this was possible, they admitted to not having a car secured. This went on for 2 days. Then they told us we had to sign by 5:00 on Tuesday for the vehicle that THEY DIDN'T HAVE!!!!! So we found the car for the right price at Premier Chevrolet in CT. (Who were wonderful). Called Liberty and asked them to refund my $100 to my card. They said they can't do that over the phone since they refunded $2,000 to another unsatisfied customer last week, but they PUT IT ON THE WRONG CARD! And they couldn't get their money back, so I'd have to fax them a copy of my card. After telling Dan that there's no way I'm FAXING my credit card to them, and there's no way I'm coming in, and that if they took the money out then they sure as heck should be able to put it back in, he reluctantly said they'd do it, except. THEY TOOK ANOTHER $100 OUT!!!!! If a dealership makes this many mistakes with money, that's scarey. I'd recommend shopping anywhere else. The people who worked there were also SUPER RUDE. We will be looking for a Suburban in the next 3 years and were asking questions about it, to which noone had answers and they were all very "put out" by being bothered. More

I went to Liberty Chevrolet to look for a reliable used car. I dealt with Hemi who has been really patient and helpful. He took the time to go over all the vehicles i had interest in and test drove a few c car. I dealt with Hemi who has been really patient and helpful. He took the time to go over all the vehicles i had interest in and test drove a few cars with me until I found the one i liked. He never put any pressure on the sale, on the contrary he wanted to make sure i pick the right vehicle for me, which i really appreciated. I would definitely recommend Hemi as a sales representative. Not only he is knowledgeable about the product but he is also very polite and well mannered. More

It was great working with Ed. He was quick and efficient and knowledgeable about cars. He helped me to find the car I want right on my first visit. I am completely satisfy with his service! and knowledgeable about cars. He helped me to find the car I want right on my first visit. I am completely satisfy with his service! More

After a rocky start in buying a used vehicle, the folks at Liberty Chevrolet were able to make this buy a satisfied buyer by upgrading to a new truck. at Liberty Chevrolet were able to make this buy a satisfied buyer by upgrading to a new truck. More

I went to Liberty Chevrolet searching for a new Suburban. I had been to a few other dealerships, but did not feel as comfortable at those places. The staff at Liberty really took the time to answer my questi I had been to a few other dealerships, but did not feel as comfortable at those places. The staff at Liberty really took the time to answer my questions and go over all of my options. I did not feel pressure to buy on the first visit, in fact, they encouraged me to take my time and seemed like they really cared about making sure I got exactly what I wanted. I was especially interested in getting the best financing available and I really feel that I did at Liberty. I would recommend them to other people looking to be treated right. More

This was the worst experience we've ever had! After negotiating a deal on a used truck, they called us (while out of state on vacation) to say they couldn't hold the truck for us anymore. In the end af negotiating a deal on a used truck, they called us (while out of state on vacation) to say they couldn't hold the truck for us anymore. In the end after they played games with us for 4 days, it turned out that the General Manager wanted more money for the truck! We still bought it because we really wanted the truck, but they didn't do the oil change that was due, fix the thumping sound in the front end (we requested this twice) or fill the fuel tank. After buying 11 vehicles from dealerships, I have never bought one without the dealership filling the fuel tank. How do you get a vehicle GM Certified without changing the oil? I will NEVER have anything to do with this dealership again! If you do, BE CAREFUL! More

I brought my truck in for a harsh 1-2 shift, a junk CD player, a plate light issue, a clunking driveshaft, an incorrect fuel gauge calibration and a howling coming from the front differential. I was told player, a plate light issue, a clunking driveshaft, an incorrect fuel gauge calibration and a howling coming from the front differential. I was told that the harsh 1-2 shift was because my tires were bald (They are at %65 life left). The howling from the front differential was said to be "normal," and the clunking drive shaft was because I had installed an aftermarket U-joint (I never installed anything on my truck). The fuel gauge was not broken, according to them. The plate light was fixed, the CD player wasn't faulty (according to them again). I have a GMPP Major Guard warranty (bumper to bumper). I have a $100 deductible. They charged me a $100 diagnostic fee for the transmission, since it wasn't showing a code they said it was within spec. I had to fight with them about fixing the driveshaft (I bought the car as a certified used GM truck). They said the CD player was fine but it couldn't play "aftermarket" CDs. I picked the car up and basically paid $200 for a new plate light and u-joint. I tried playing a CD in the radio and of course, it didn't play. I went to the gas station and filled up the tank, and of course the fuel gauge was off still. The front end still howls, the transmission shifts like a B!xxx into 2nd gear. They actually went above and beyond and replaced my steering column though, which was nice. Except now when I turn my left directional on my hazards will blink occasionally. Also, for some reason my trailer wiring harness does not work, I have a groan coming from the steering column and my air bag light is on now. I will never go back to this dealership again. I won't even take it back there to have them fix the problems they created for me. More

I brought a 2009 Impala from Liberty Chevrolet in Wakefield, Ma. The sales manager Andy was very helpful, answers all my question, never felt pressured to buy the car. I came back with a friend and b Wakefield, Ma. The sales manager Andy was very helpful, answers all my question, never felt pressured to buy the car. I came back with a friend and brought it. My friend was so impressed with the way we were treated she brought a car too. I am so happy with my car. Thank you Andy and Liberty Chevrolet. More

I placed an order for a car well over a month ago. They assured me they had "Plenty" of allocation to place the order with GM. Yet after 6 weeks, GM still did not have the order. They either lied about hav assured me they had "Plenty" of allocation to place the order with GM. Yet after 6 weeks, GM still did not have the order. They either lied about having allocation, or for some reason they just weren't placing my order. But wait, you're thinking that it can take more than 6 weeks for an ordered car to come in? Yes, but my wait hadn't even started yet. I was still waiting to start waiting for the car. I was in line to get in line. So I found a nearly identical car in stock at a different dealership. I bought it. I told Liberty to cancel my order and refund my $2000 deposit. They refused. They said now they're going to be stuck with a car they don't want. A) You have to refund a deposit if you don't have a car. State law. B) There was no car, they didn't order the car yet, they weren't going to get stuck with anything. C) They wanted to keep my $2000. I get nothing, they DO nothing, they GIVE me nothing, they get my $2000. So of course my credit card company gave me the money back and is now dealing with the issue. It really makes you wonder, what did the people at this dealership hope to accomplish? Of course they were NEVER going to keep my deposit on an order they haven't even placed. If I took them to court, it would last all of 3 minutes and I'd win. They never had a real chance at keeping the money, all they've done is act like children, xxxx me off, and ensure that they get a bad review on yelp. Plus the credit card company may also charge them a fee for the chargebacks. I don't see the upside. More