Liberty Chrysler Dodge Jeep Ram

Mike was very professional and knowledgeable. Everything was ready when I arrived as well as the test drive. Everything was ready when I arrived as well as the test drive. More

Clean and nice people. Al helped us out and Austin was also very helpful. Would suggest to others. Al helped us out and Austin was also very helpful. Would suggest to others. More

***UPDATE*** 5/15/2025 After presenting all the correspondence and documentation to the BBB, they have agreed I was a "customer" of Liberty Auto City, Liberty Jeep/Subaru/Chrysler (all their names) correspondence and documentation to the BBB, they have agreed I was a "customer" of Liberty Auto City, Liberty Jeep/Subaru/Chrysler (all their names). And have posted my negative review of Liberty Auto City at 1000 E Park, Libertyville. Per the BBB: "Thank you for contacting Your BBB serving Chicago and Northern Illinois. Your review has been posted." ***UPDATE*** 5/12/2025 The BBB has advised Liberty Auto City claimed I wasn't a customer and my review shouldn't be posted. Their website boasts about being "a company since 1965, family owned and operated," but my experience is contrary to caring about customer experience. ***UPDATE*** 4/1/2025 Spoke with manager, they say they weren't the owner when I brought in my car so they're not responsible. Same name, same location, same customers but not responsible. I wouldn't recommend to anyone a place you go to and they break your car and won't fix it. ***Original Review*** 3/15/2025 Terrible company. I took my Jeep Grand Cherokee here for an oil change and they called me to tell me the door was broken. I got there and the manager told me I must have driven in that way. The driver's door wouldn't even close. Now I couldn't drive it without air rushing in, door open chimes constantly ringing, error lights flashing on the dashboard, holding the door from opening at every turn. It was a mess. Maaco fixed the problem for $887 but Liberty wanted said the hinges were "tired". They wanted to charge me $3000 for a new door. The Liberty manager said they wouldn't pay for damage, said I was "crazy." More

Overall a great experience with exception of the roughly $3000 price difference from what was shown on the web and the dealership price. $3000 price difference from what was shown on the web and the dealership price. More

I have found this dealership easier to work with than other dealers in the area. other dealers in the area. More

Incredible attention to all details. , from the customer to your vehicle and what needs to be taken care of to finishing in a timely manner, a 5 Star performance! Answered all my question , from the customer to your vehicle and what needs to be taken care of to finishing in a timely manner, a 5 Star performance! Answered all my questions and I left knowing my car was taken care of! More

Liberty Auto had the vehicle I wanted at the price I liked. They honored the listed on-line price with no hassle and no unexpected add on fees. Chris and Mario were pleasant to work with. They made t liked. They honored the listed on-line price with no hassle and no unexpected add on fees. Chris and Mario were pleasant to work with. They made the entire experience quick, easy, and comfortable. I literally walked in the door at 1:30 and drove my new Grand Cherokee home at 3:30. More

service writer Justin was excellent at keeping me informed and giving notes to service team to make sure all issues were resolved informed and giving notes to service team to make sure all issues were resolved More

They are friendly,and knowledge. Everyone showed that they cared about the buyer. There was no hard sell. Everyone showed that they cared about the buyer. There was no hard sell. More