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107 Reviews of Liberty GMC - Service Center
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May 15, 2014
Routine maintenance I brought my GMC Acadia in for routine maintenance (oil change and tire rotation) and was very pleased with my service advisor, Matt. I received my ve I brought my GMC Acadia in for routine maintenance (oil change and tire rotation) and was very pleased with my service advisor, Matt. I received my vehicle back in the time promised and the whole process was quicker with Liberty than it was for the same service provided by another dealership on my wife's vehicle just the week prior. Definitely exceeded my expectations. More
by cclawrence28
Employees Worked With
Matt Steigerwald
Helpful May 09, 2014
Service My Camaro had a blown gasket and it was repaired in less than a day. They kept me informed and provided good service. I recommend the service depart My Camaro had a blown gasket and it was repaired in less than a day. They kept me informed and provided good service. I recommend the service department to others. More
by wardm13
Employees Worked With
Sam Ganczaruk
December 04, 2013
Everytime I call for service, I am met with a quick response for the reason that I need customer service. When I take my vehicle in for service, I am assured that I will get the best service. Matt St response for the reason that I need customer service. When I take my vehicle in for service, I am assured that I will get the best service. Matt Steigerwald has always shown professionalism and friendliness to me and addresses any problem I may have. I have been dealing with Liberty GMC for my 2010 Terrain. and I have never been disappointed with the staff or the service that I have received. I will continue to go to Liberty GMC for my next Terrain and I would definitely reccommend Liberty GMC to my family and friends. The price for the service such as oil changes, and tire rotation are very competitive elsewhere, but I feel Liberty GMC is relatively reasonable. More
by Houser41
Employees Worked With
Matt Steigerwald
November 28, 2012
I have been waiting for a survey to come my way; but alas the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor (ha) Jay. I feel more welcomed at Walmart buying a 50 cent candy bar than from Jay after buying a $60,000.00 truck. 1) He acted as though he was put out; no people skills in my opinion. 2) He billed me when I informed him this was my first oil change; however the pleasant cashier gladly adjusted it. 3) I had a 14" crack in my windshield and he took no initiative to assist me; instead he asked if I had glass coverage and made no further effort. 4) He did not come out to inform me my car was ready like all the other advisors; I just got a massage customer Jones your car is ready. 5) After working with the pleasant cashier (I am sincere) she adjusted the bill and gave me my keys. After that I was on my own to find my truck. 6) There the truck was, 14 crack in the windshield (2013 Denali PU) and dirty with a sticker over the crack that said my truck was due for another oil change in 4,000 miles(?????), and the computer said my oil life was at 98%. What the xxx*... I was furious... I phoned another Advisor at Yates (Jaime Nelson) and he informed me that my oil life was based on driving and the 98% was normal and nothing to be concerned about. OK, I hope you understand my disappointment in my purchase at Liberty. I don't know who your GM is but I would like to share some areas for improvement. 1) The waiting area is outdated and boring. I own a Mercedes, Toyota, and Harley that I spent less on purchasing but their waiting areas at far more welcoming and include bet services. 2) Advisors should greet and conclude all services. 3) Advisors should inform persons of issues at their vehicle and not in the waiting room so others can hear what pieces of crap they might own (I heard four people informed that there oil pans were leaking; come on, it sounds like their milking the customer). 4) If the salesman is there it would be nice if the advisor informed them their customer ho spent so much was there; it might help in repeat sales. 5) Replace unpleasant service advisors and car salesmen who belong on used car lots. 6) Advisors should listen to their customers for opportunities to up sell instead of offering services they really don't need. Lance Make someone's day.. More
by Lanchjones
Employees Worked With
Jay
December 05, 2011
As a single woman its hard to understand EVERYTHING about buying a car. Three years ago I purchased my GMC Denali and I still love it! I knew I would..but...what I didnt know was what a great dealership this buying a car. Three years ago I purchased my GMC Denali and I still love it! I knew I would..but...what I didnt know was what a great dealership this owuld be for service!!! This team goes out of there way to be there for you, answer questions , unbelieveably fair, and they stand behind what they sell. AFTER my 100k warranty was up...Steve the Owner personally took car of me and to this point I had never even met him...my car was fixed, I recevied a rental all at NO COST TO ME!!!! I had previously taken the car to another GMC dealer who wanted THOUSANDS to fix my car. I am getting ready in 6 mons to buy another new Denali and I wont think twice about where to go...it will be LIBERTY GMC PS: I have never written a review for any product or service. More
by lorraine D
Employees Worked With
Steve Moore ( owner whos ALWAYS available) , Jay in the Service Dept..and Tom who heads the Service Dept!!!
June 27, 2011
I am very pleased with my purchase of a new GMC Yukon. Mr. Batchelor was courteous, kind, friendly and spent the time necessary to make sure my wife and I were satisfied. After we determined what we want Mr. Batchelor was courteous, kind, friendly and spent the time necessary to make sure my wife and I were satisfied. After we determined what we wanted he gave me a time of delivery, set up a time for me to sign papers and deliver the car. At no time did I feel pressured or did he appear to be in a hurry and move on. More
by Jackie Meck
Employees Worked With
Mark Batchelor
November 22, 2005
Beware of the service at this dealership. I would take my vehicle in for repairs and oddly enough something worse would occur just 2 days later. My repairs were always in the 800-2000 dollar range and my my vehicle in for repairs and oddly enough something worse would occur just 2 days later. My repairs were always in the 800-2000 dollar range and my car wasn't even 5 years old. I don't have proof but I think the service at this dealership was quite shady. They would always make a big deal of loaning me a car or rental car when I was getting a lot of work done. After a while, I had it and I bought a Toyota and paid for the extended full bumper to bumper warranty More
by voltronlover
Employees Worked With
Tony
