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Liberty Honda

Hartford, CT

Overview
Employees
Reviews
Vehicles
4.7
3,552 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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71 W Service Rd

Hartford, CT

06120

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Showing 3,552 reviews

June 25, 2024

This visit was not good. Others were good. I was disappointed but will likely go back. More

by TMGRIES63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the service rep name but not listed
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Jun 25, 2024 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 24, 2024

This dealership does thorough and high quality work. Staff is courteous and professional and explains everything that will be done to your vehicle More

by CATHERINEGNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
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Jun 24, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2024

I paid $180. 00 for a diagnosis for why my car was making noise I was told it was the alternator which I had tested at another place and it passed very unhappy wit More

by mprimo027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Plummer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 24, 2024

Great service and not too pushy. I had a great day a service with my agent. Thank you More

by 8607969060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 24, 2024

Great service! Professional and courteous. Helpful and guiding. Clear and very knowledgeable about the vehicle. More

by Nickjameskoutsopoulos81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

June 23, 2024

Never had any problems before but oil change shouldn't take 2hrs. And the car was sitting on dock for about 15 to 25 minutes. More

by rafael.conde.23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
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Jun 24, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 23, 2024

Scott Brewer was excellent. He took the time to explain what would be done and why. There was no pressure to do more than I wanted done. I will definitely come back to Liberty. More

by KYLEPELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
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Jun 24, 2024 -

Liberty Honda responded

Thanks for sharing about your experience with Scott here at Liberty Honda. We appreciate your business and hope to see you again soon!

June 22, 2024

On my last visit, the representative was sarcastic and rude. If I had listened to her, I would have driven away with a nail in my tire. The problem was resolved, but I had to beg her to do it. More

by KIRSTINCOFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Svetlana Reish
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Jun 24, 2024 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 22, 2024

Chloe is so easy to deal with. She explains what needs to be done.I trust what she says. More

by Price Shocked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Chloe met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as a valued customer for many more years!

June 21, 2024

Took a longer than necessary time to complete a fix on the interior of my car. The part needed took a long time to arrive and it wasn’t communicated to me the status of everything. I had my car at the ser More

by jennifer.aronne
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda
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Jun 26, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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