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Liberty Honda - Service Center

Hartford, CT

4.5
2,086 Reviews

2,086 Reviews of Liberty Honda - Service Center

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June 08, 2023

Genuine and trusted Service for past 11 years I have bern with current and previous vehicle. More

by gsenthil1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jonathan Roath
Jun 08, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jaime and Jonathan, and don't hesitate to let us know if we can be of further assistance. Dave Gunderson

June 07, 2023

I’m so happy that I switched to a Honda and to Liberty for service More

by Csjackson24601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

June 07, 2023

Very nice and professional dealership. They always took care of my concerns. The locations is great. I would recommend this dealership to all that is looking into getting a honda More

by COACHG152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dave Gunderson

June 07, 2023

I purchased a Odyssey van in 2005 and now own a 2021 CRV. Liberty has always given good service with pleasant people. More

by DJDCWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Jun 07, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

June 07, 2023

I have been using this dealership for years, they are simply awesome. They ensure that your needs are met and the staff is knowledgeable and courteous More

by charmor67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Jun 07, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

June 06, 2023

Always great and honest service! Chloe was wonderful! My service experience is very positive! Thanks More

by GPDOYLE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Santamaria, James Landon, Maria Reyes, Rick Kossakoski, Jaime Andrzeicik
Jun 07, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

June 06, 2023

Jonathan was a pleasure to work with. He had open communication and was very professional. I was a little upset for the fact the receptionist that made my appt told me rentals was an opti More

by Alhasnawi93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Jun 07, 2023 -

Liberty Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dave Gunderson

June 06, 2023

Very helpful and informative. Told me what needed to be done and what I could hold off on to lower the cost of this service. More

by MATTJACKSON272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Jun 07, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Matt, and look forward to your next visit. Dave Gunderson

June 06, 2023

Well dropped my car off at 8am still wast completed when I got off at 130pm wIted until 2pm was given a discount but still wasn't happy due to alot of time waisted wich wasn't her fault at all, she did her More

by MONIQUE.STRENGTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Jun 07, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Monique, feel free to contact us at your convenience. Dave Gunderson

June 05, 2023

I was happy with my car and this dealership at first. But I brought my car in to see if they could help with a peeling paint problem, despite it being a few months out of warranty. They initially refuse More

by MICHAEL.KENNY
Recommend Dealer
No
Employees Worked With
Don't recall. Its been 3 months I'm waiting d
Jun 05, 2023 -

Liberty Honda responded

Mr. Kenny, I'm sorry you are disappointed, with your car's finish. Our records indicate your vehicle is a 2015 Honda Fit with over 150,000 miles on it that you had purchased as a "Certified Used Honda". If this is not correct, please let me know. As you mentioned American Honda is the one that would approve any claims for paint problems. I will reengage with the corporate reps. to see if there is anything they are able to do regarding your issue. I am not optimistic regarding coverage as the car is 8-9 years old with over 150000 miles. I'll let you Honda's response. In the meantime, if you have any questions, please free to give me a call at (860)241-1420. Thank You Mike Plummer General Manager

Jun 05, 2023 -

MICHAEL.KENNY responded

It was only a few weeks past warranty expiration, as there was a warranty extension from Honda, when I initially brought it in for this. Which was last year. My last visit on it, which was months ago, was when your folks asked me to come back in to have your body shop do an estimate. 2015 White Orchid paint is terrible, and Honda knows it. Nonetheless, it still took months between each visit and the subsequent follow-up from your shop, dragging this out for months and months, coming up now on the better part of a year.

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