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Liberty Honda - Service Center

Hartford, CT

4.5
2,090 Reviews
Call Service Center (860) 856-8700

2,090 Reviews of Liberty Honda - Service Center

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May 17, 2023

My appointment was at 10 AM I didn't arrive until after 10:00 due to an accident on the highway. I was in and out in about an hour. More

by ELIZABETHMARYM
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
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May 19, 2023 -

Liberty Honda responded

Elizabeth, Thanks for sharing your thoughts about your experience with Liberty Honda. Jaime and our team appreciate your business and hope to see you again soon! Dave Gunderson

May 16, 2023

Great service, all very nice people who will work hard for you to get what you need. More

by Devinrigano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kossakoski, William Plazas
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May 16, 2023 -

Devinrigano responded

Very good place to get a car

May 16, 2023

The prices are extremely expensive for very minimal work, felt like I was getting completely ripped off. Will not be back here and will go elsewhere next time. More

by CAROLINEFOLEY9566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dave Gunderson

May 16, 2023

Not good experience, Advisor and technician is not knowledgeable to find main issue. Gave 6k estimate. More

by RMPATEL101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dave Gunderson

May 16, 2023

The young lady who attended me was extremely helpful and polite. The work was done quickly More

by mrscopeland0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kossakoski
Report | Print
May 16, 2023 -

Liberty Honda responded

Mrs. Copeland, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

May 16, 2023

Awesome costumer service! ! It was on time and no wait as scheduled. Informative and no pressure. More

by Kemalt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
May 16, 2023 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Glad we were able to get you in and out! If there is anything we can assist you with in the future, please let us know. Dave Gunderson

May 16, 2023

The service and customer support good. They listined to my issues in the car and provided needed service. More

by utsav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

May 16, 2023

Very responsive and great job. Used discount coupons and saved a few dollars which is important! More

by Dschaeffer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Feliciano
Report | Print
May 16, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

May 16, 2023

The check tire light came on as soon as I left. I went back and they reset it. It came on again a week later. I may not buy another Honda. Another reason is that I am annoyed by all these surveys. More

by birame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
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May 17, 2023 -

Liberty Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Dave Gunderson

May 14, 2023

The guy that helped me in the service department the last time I was there did an excellent job. Previously I had a female who was rude unprofessional and wasn’t coming back until someone else took my servic More

by MAWM86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelica Peters
Report | Print
May 14, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

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