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Liberty Honda - Service Center

Hartford, CT

4.5
2,098 Reviews

2,098 Reviews of Liberty Honda - Service Center

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May 10, 2023

Very polite, but it took far longer than I expected, and was not informed of the delay More

by KH649326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Gunderson

May 10, 2023

Great service from start to finish. Would definitely recommend. Advisor Jaime is the best. Thank you! More

by tyronet138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
May 11, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

May 10, 2023

Excellent dealership, always takes care of me. High recommendations to anyone looking for anything Honda More

by MASSIMILIANO_MANAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

May 09, 2023

It was an easy process once I chose what car I’d like. Wish the selection was a bit better. More

by jmaalamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

May 08, 2023

She is great to ask something and very trustful and nice person and other people is also working hard and great as well More

by SAKURASEATTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
May 08, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

May 08, 2023

the service was very fast. didn't have to wait long my questions were answered. i would recomend More

by rhngreen428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Lanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amnon Udi
May 08, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

May 07, 2023

He explained the services they did for me with no charge for it. He also mention it needed new tire because the tread was low,but in did not badger or press me into buying any at that time I said to him I k More

by MITCHUMCOV
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
May 08, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

May 07, 2023

Service as planned no hassle. Will be back for my next service. Technician was knowledgeable More

by MATTHEWSEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

May 06, 2023

The process was quick and easy, I truly felt like I was in good, honest hands. That is what matters most, especially when it comes to car maintenance. More

by eileenescobar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
May 07, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Eileen, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

May 06, 2023

Chloe goes above and beyond to provide the a high level of customer service. She is always helpful, follows up, answers questions and professional. More

by AKASUMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

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