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Liberty Honda - Service Center

Hartford, CT

4.5
2,179 Reviews

2,179 Reviews of Liberty Honda - Service Center

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June 06, 2023

Jonathan was a pleasure to work with. He had open communication and was very professional. I was a little upset for the fact the receptionist that made my appt told me rentals was an opti More

by Alhasnawi93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Jun 07, 2023 -

Liberty Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dave Gunderson

June 06, 2023

Very helpful and informative. Told me what needed to be done and what I could hold off on to lower the cost of this service. More

by MATTJACKSON272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Jun 07, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Matt, and look forward to your next visit. Dave Gunderson

June 05, 2023

Cholesterol, has been my Customer Service representative since 2016 when I purchased my Honda accord. Personally I think she is the best person working at liberty honda. More

by MSGLOW56755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Chloe, here at Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

June 05, 2023

I was happy with my car and this dealership at first. But I brought my car in to see if they could help with a peeling paint problem, despite it being a few months out of warranty. They initially refuse More

by MICHAEL.KENNY
Recommend Dealer
No
Employees Worked With
Don't recall. Its been 3 months I'm waiting d
Jun 05, 2023 -

Liberty Honda responded

Mr. Kenny, I'm sorry you are disappointed, with your car's finish. Our records indicate your vehicle is a 2015 Honda Fit with over 150,000 miles on it that you had purchased as a "Certified Used Honda". If this is not correct, please let me know. As you mentioned American Honda is the one that would approve any claims for paint problems. I will reengage with the corporate reps. to see if there is anything they are able to do regarding your issue. I am not optimistic regarding coverage as the car is 8-9 years old with over 150000 miles. I'll let you Honda's response. In the meantime, if you have any questions, please free to give me a call at (860)241-1420. Thank You Mike Plummer General Manager

Jun 05, 2023 -

MICHAEL.KENNY responded

It was only a few weeks past warranty expiration, as there was a warranty extension from Honda, when I initially brought it in for this. Which was last year. My last visit on it, which was months ago, was when your folks asked me to come back in to have your body shop do an estimate. 2015 White Orchid paint is terrible, and Honda knows it. Nonetheless, it still took months between each visit and the subsequent follow-up from your shop, dragging this out for months and months, coming up now on the better part of a year.

June 01, 2023

Amazing service beginning to end. And they didn’t even charge me, granted nothing was wrong with my car but they could have still charged for the time. Thank you so much Liberty Honda More

by Tanimed1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Jun 01, 2023 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear Jonathan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dave Gunderson

May 30, 2023

Jaime, did a great job to make sure I received good quality service. They did a good replacing my rear view mirror, but in the cap was missing, and they could not locate it that day. I also noticed the More

by jea8589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
May 30, 2023 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jaime met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

May 30, 2023

My attendant took good care. Had me in and out in no time. She was great. More

by JCOUGHLIN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with Chloe and our team. We're glad to hear we delivered such a great experience! Dave Gunderson

May 28, 2023

I was able to make a same day appointment and get out within reasonable time. More

by denisebell005
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
May 30, 2023 -

Liberty Honda responded

Denise, Thank you for your business and this review. We're happy to hear Jonathan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dave Gunderson

May 28, 2023

Great communication. Would recommend to anyone. Customer service is great. Fast service and reputable. Thanks More

by Deals4u04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
May 30, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Jonathan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

May 27, 2023

Had my rear differential changed. Start to finish 1 1/2 hour. And they washed my car. Very satisfied. More

by jmfarrside
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

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