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Liberty Honda - Service Center

Hartford, CT

4.5
2,097 Reviews
Call Service Center (860) 856-8700

2,097 Reviews of Liberty Honda - Service Center

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April 29, 2023

My car is still not fixed still having the same problem paid $700 not happy More

by PATRICIAW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Dave Gunderson

April 28, 2023

Good experience in past. Chloe was too focused on money rather than my needs. Unusual experience for me. More

by BDAWES3046
Recommend Dealer
No
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know names nowadays
Report | Print
May 04, 2023 -

Liberty Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Dave Gunderson

April 28, 2023

Great service. I had to get towed in and Chloe fit me in, explained everything to me and followed up with all info. 5 stars! More

by ALLISON.ZITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

April 28, 2023

Always amazing service and speed. Been with them since 2007. Will get another car through them one day. More

by Risby drayton
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Angelica Peters, Jacob Mascola, Jonathan Roath, Kimberly Feliciano
Report | Print
May 01, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

April 28, 2023

5 She handles your car problems professionally and advised on future things to be done More

by Khannazir1948
Recommend Dealer
Yes
Employees Worked With
Chloe
Report | Print
May 01, 2023 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

April 27, 2023

they did not understand my concern, it was stated several different ways and to different people More

by kimcrockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelica Peters
Report | Print
May 01, 2023 -

Liberty Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dave Gunderson

April 27, 2023

Very easy. Booked appointment online. Used night owl drop off. Received text confirmation, then phone call to advise oil change was complete. More

by KarenZ
Recommend Dealer
Yes
Report | Print
Apr 28, 2023 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

April 26, 2023

Having Chloe help was top notch. Made my experience with Liberty Honda exceptional. I now plan on getting any work done on my vehicle directly through Liberty Honda. More

by Anazario614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Liberty Honda responded

Thank you so much for your kind words for Chloe, and for taking the time to leave us this wonderful feedback! Dave Gunderson

April 26, 2023

Scheduling car maintenance is always easy, the service is prompt, technicians always thorough and the advisors are great. More

by RONM201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelica Peters
Report | Print
Apr 26, 2023 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

April 26, 2023

Service was friendly, quick, and helpful. I appreciated that I was given my options and recommendations without telling me I needed a lot of unnecessary services More

by FUREYTOM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Apr 26, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

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