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Liberty Honda - Service Center

Hartford, CT

4.5
2,173 Reviews
Call Service Center (860) 856-8700

2,173 Reviews of Liberty Honda - Service Center

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May 16, 2023

The prices are extremely expensive for very minimal work, felt like I was getting completely ripped off. Will not be back here and will go elsewhere next time. More

by CAROLINEFOLEY9566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dave Gunderson

May 16, 2023

Not good experience, Advisor and technician is not knowledgeable to find main issue. Gave 6k estimate. More

by RMPATEL101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dave Gunderson

May 14, 2023

Very good service and friendly associates who take their time to explain and make sure to do their best for customers More

by silastlarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Report | Print
May 14, 2023 -

Liberty Honda responded

Thank you, Silas, so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

May 14, 2023

All around great experience Chloe and the team were excellent to work with from start to finish. More

by mmbogue@gmail.com
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
May 14, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chloe and our team here at Liberty Honda. Dave Gunderson

May 14, 2023

The guy that helped me in the service department the last time I was there did an excellent job. Previously I had a female who was rude unprofessional and wasn’t coming back until someone else took my servic More

by MAWM86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelica Peters
Report | Print
May 14, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

May 14, 2023

excellent service. setting service appointment was a breeze. They work within your schedule Quality work performed More

by MUNHALL2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
May 14, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

May 14, 2023

Service was great and was under the proposed time frame they gave when I first arrived. Estimate was also very close to the final actual cost, so there were no survives at checkout. More

by ALEXAS2598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
May 14, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

May 14, 2023

The service was completed very timely and everything works great. Very happy with Liberty Honda’s service. More

by Tanvir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Report | Print
May 15, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

May 13, 2023

Liberty Honday was quick and efficient with our car. Service communicated clear expectations and results. More

by MTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dave Gunderson

May 13, 2023

Quick and detailed. Great communication. Comfortable and clean waiting room. Wi-fi available for customers and friendly staff. More

by BEATRIZ.CARRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Mascola, Kimberly Feliciano
Report | Print
May 14, 2023 -

Liberty Honda responded

Thank you so much, Beatriz, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

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