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Liberty Honda - Service Center

Hartford, CT

4.5
2,090 Reviews

2,090 Reviews of Liberty Honda - Service Center

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March 21, 2023

Helpful knowledgeable associate who advised me as to why specific services were needed. Pleased with the overall quality of the work. Love my CRV More

by JAN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cunningham, Jonathan Roath
Mar 22, 2023 -

Liberty Honda responded

Jan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

March 20, 2023

Car was taken in immediately upon arrival. Excellent diagnostics found additional serious problem. Problem should be covered under extended warranty and Jonathan Roath spent many hours attem More

by Elaine Coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Mar 20, 2023 -

Liberty Honda responded

Elaine, Thank you for taking the time to share your feedback with us. Jonathan and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

March 20, 2023

Honest. Help deal with the insurance company to get oem parts when after market we're not working. Would go back again for service. More

by hajajacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

March 18, 2023

Very pleased with Liberty Honda service! Jim Lanzo was so nice and very helpful in a stressful situation! I will continue to bring my car to Liberty for service! More

by Wendivazzoler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Liberty Honda responded

Thank you for the kind words for Jim and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Dave Gunderson

March 18, 2023

Welcoming, patient and knowledgeable. Both of our service people went out of there way to explain the process and kept us aware of the progress. More

by johnjhussey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Mar 19, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

March 18, 2023

Very good repair job. Too bad that it took a month. Overall I am very satisfied. More

by Drbiff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your patience and your business and look forward to your next visit. Dave Gunderson

March 17, 2023

The dealership is efficient and the service department demonstrates good workmanship. The service personnel take the time to explain what needs to be done. The dealership maintenance and repair costs are More

by PATTISPECTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Mar 19, 2023 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

Mar 19, 2023 -

PATTISPECTER responded

Since I am a valued customer, I would appreciate you sending me coupons for servicing my car.

March 17, 2023

Im a little displeased because one of the issues with my car has not been fixed yet. The tire pressure light keeps coming on and liberty has looked at it twice and still no resolve. I have to take it back a More

by LOYALPRINCESS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Peters
Mar 19, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Dave Gunderson

March 17, 2023

I always have a great experience at Honda it’s what keep me coming back More

by ELSA.REYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Honda Driver to and from my home
Mar 19, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

March 16, 2023

Friendly service and wait times are decent. I sometimes come in without an appointment to get oil changed without a problem. More

by Jrichter7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

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