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Liberty Honda - Service Center

Hartford, CT

4.5
2,173 Reviews

2,173 Reviews of Liberty Honda - Service Center

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April 01, 2023

For the time being I would, but I’m really disappointed that there’s no accommodation to providing long-term customers with a simple five or a $10 coupon to have an oil change. I’ve owned Honda Accord sinc More

by njo.2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Liberty Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Dave Gunderson

March 31, 2023

Service appointments were very easy to make with timely and convenient dates and times. Easy to get an appointment when you wanted and dealership had records to simplify work that may be needed. More

by YVONNE.BOLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Mar 31, 2023 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Yvonne, please let us know. Dave Gunderson

March 31, 2023

Issue was not fixed , no one communicated properly, not responsive , they are just trying to escape. More

by ER.PADHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Andrzeicik
Apr 03, 2023 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dave Gunderson

March 30, 2023

I was met promptly when I arrived. Jim took my information and told me what the oil change would cost. Before I left he went through the courtesy inspection. I was in and out in 30 m More

by KEVINM.DOWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

March 30, 2023

I want to say Good customers service also nice place alway I really appreciate that More

by Maung win
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dingle
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

March 30, 2023

Easy going experience. wonderful workers and are very straightforward, helpful, and honest. Will make sure you are taken care of! More

by adnanshaikh46696
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Jonathan Roath
Mar 31, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

March 30, 2023

Service was great. There were no issues. They provided what services will be needed soon. More

by ANNIESANT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Liberty Honda responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

March 29, 2023

Very pleasant and responsive. Let us know what is needed for next service appt date. More

by naomi.willard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dave Gunderson

March 29, 2023

Liberty Honda was excellent. Service rep Jim Lanza was knowledgeable and courteous. My problem was resolved More

by billsprague55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Liberty Honda responded

Thank you for the kind words for Jim in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Dave Gunderson

March 29, 2023

I was impressed with the service from a previous service order and decided to go back for this recent work. I have no regrets and was very happy with the service and the convenience of having the rental ava More

by Dee_vega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Mar 31, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

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