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Liberty Honda - Service Center

Hartford, CT

4.5
2,173 Reviews

2,173 Reviews of Liberty Honda - Service Center

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March 27, 2023

I always have great service when I have work done on my care. The people are very nice. More

by SDHOWARD194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

March 26, 2023

Helpful, prompt, good communication and trustworthy. I would love for it to give some promotional coupons to Honda owners. More

by KNR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dave Gunderson

March 26, 2023

Service performed was as requested and duration and cost as provided beforehand. Service tech provided recommendations for additional maintenence items and what time frame to perform them within. It is al More

by rpb404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

March 26, 2023

I bought my Fit there some years ago and I’ve done all my service there. I’ve always been really pleased with the helpful staff in every department. Chloe and Jaime are absolute gems! More

by REPOITRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Angelica Peters, Jacob Mascola, Jonathan Roath, Kimberly Feliciano
Mar 27, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Dave Gunderson

March 26, 2023

Chloe provided excellent service and assisted in ensuring my part was covered within the warranty. More

by MARCAZETOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Landon, Jonathan Roath
Mar 27, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe and our team, and we look forward to working with you again. Dave Gunderson

March 25, 2023

Friendly service department. Easy to schedule an appointment. Clean and comfortable waiting area. Courtesy shuttle is very convenient and the driver was very polite and friendl More

by REPOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Dave Gunderson

March 24, 2023

The staff was very professional. I appreciated being able to drop it off, receive updates by text, and get a ride back to work! More

by Cham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda. Dave Gunderson

March 24, 2023

Excellent service all around. Satisfied with the repairs and impressed with the customer service. Happy customer! Thank you Chloe and Liberty Honda! More

by BONITAMARTIN777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Feliciano
Mar 27, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

March 24, 2023

An excellent dealership, the service department is outstanding as well. I always bring my two cars there for service, never have I been anything but extremely happy. Chloe is the best More

by CTEHRHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

March 24, 2023

Chloe is the best to work with. From beginning to end she makes sure that the customer has no worries and is accommodated!! She has Awesome customer service! She is by far a leader More

by HILLMSK71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Chloe here at Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

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