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Liberty Honda - Service Center

Hartford, CT

4.5
2,090 Reviews

2,090 Reviews of Liberty Honda - Service Center

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February 04, 2023

Quick, friendly and super super helpful. As someone who doesn’t know too much about cars I felt like they were able to help me without charging me for things I didn’t need/know anything abou More

by sarah.m.gelb712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Liberty Honda responded

Sarah, Thank you for your business and this review. We're happy to hear James and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dave Gunderson

February 04, 2023

Love it she was great to me I will see you guys soon I’m around the corner More

by SANDRAIVELYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Angelica Peters, Jacob Mascola, Jonathan Roath, Kimberly Feliciano
Feb 05, 2023 -

Liberty Honda responded

Sandra, Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

February 03, 2023

Chloe was great, very helpful and responsive the whole time. I’m disappointed in the service overall since my brake caliper wasn’t actually replaced when it was supposed to be and I paid for it. Chloe cau More

by KOERND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Feb 06, 2023 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dave Gunderson

February 03, 2023

Honda Dealer Makes You Feel The Hospitality. Very Friendly. Very Courteous. Nice Staff. They Follow Up On Your Appointment . More

by ALOYSIOUS.SOMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik, Jacob Mascola
Feb 05, 2023 -

Liberty Honda responded

Aloysious, It's great to hear that Jaime, Jacob, and Chloe were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

February 02, 2023

Your service advisor, James Lanza was very uncaring. When my car was done he didn’t have the decency to let me know my car was ready.James just sat my paperwork in the window and left. I watched all the More

by sandrasimms07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Feb 05, 2023 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Sandra, and hopefully, we can get to the bottom of this. Dave Gunderson

February 01, 2023

Prompt, efficient, friendly and knowledgeable staff; reasonably priced. Waiting area could use some modernization and update. More

by matija.zajec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Peters
Feb 02, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

Feb 02, 2023 -

matija.zajec responded

Happy to you always provide excellent service. One of the main reasons I owe a Honda is the quality of service. Thanks, Matija

January 31, 2023

Chloe is the best! I recommend booking with her. She’s honest and makes you feel like family More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

January 31, 2023

They are always ready for me. It’s very clean and service never takes too long. They also are very informative on the overall status of your vehicle when going over the services r More

by JMIDDLETON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Angelica Peters, Kimberly Feliciano
Feb 01, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

January 31, 2023

Excellent sales experience and the service was surprisingly quick, less than a half hour, well done! More

by SIKRIK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kossakoski, Jaime Andrzeicik
Feb 01, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

January 31, 2023

Jaime was very professional and personable at the same time. Glad for the service, as usual. More

by CRVowner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Feb 01, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jaime and our team, and we look forward to working with you again. Dave Gunderson

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