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Liberty Honda - Service Center

Hartford, CT

4.5
2,156 Reviews

2,156 Reviews of Liberty Honda - Service Center

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December 06, 2022

I have been happy with service at Liberty. The employees are courteous and knowledgeable. They are within the time frame they give you for repairs. More

by dvalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Liberty Honda responded

I'm glad you are finding our Service Team helpful!! Chloe has a bunch of loyal customers. Thanks so much for your business Mike

December 06, 2022

Got an appointment same day. Service completed under one hour. Courteous service tech and coupon More

by Hoperockgardening
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Dec 07, 2022 -

Liberty Honda responded

Thanks for sharing your service experience with Liberty Honda. We appreciate your business and hope to see you again soon! Dave Gunderson

December 04, 2022

Experience with dealer ship was good - I had $1,100 dollars in work done, when speaking with a friend who has a Nissan Altima she indicated her dealer ship would offer some type of discount if that amo More

by christinefranklin1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Dave Gunderson

December 02, 2022

Jim Lanzo explained everything very well. We are happy to have worked with him. Thank you, Jim! More

by DJButchGray
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Dec 04, 2022 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with Jim and our team. We're glad to hear we delivered such a great experience! Dave Gunderson

November 28, 2022

As always, Chloe and the crew took expert care of my Ridgeline efficiently, effectively and at a reasonable cost. Chloe is the best customer service rep anywhere, and the mechanics are always top notch. More

by Alpine188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with Chloe here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

November 26, 2022

Jonathan was clear about the options and about the time frame. I thought he really listened to my concerns, and addressed them perfectly. More

by Happy Honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Nov 27, 2022 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

November 20, 2022

The service department is always terrific. The work is always top notch, and the staff (especially Chloe) are courteous, conscientious, and knowledgeable. I never go anywhere else for service. More

by Alpine188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda! Dave Gunderson

November 13, 2022

Outstanding. Always prompt, courteous, exceptional! Car promised on time...delivered as scheduled. Car washed....looking good. More

by roncat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Nov 13, 2022 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Jaime had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

November 10, 2022

Always courteous, on top of things, effficient. And Chloe, in service, is GREAT. Mike should be Manaaer of the Year More

by sdelamotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager - willing to listen, even if he can't help!
Nov 10, 2022 -

Liberty Honda responded

Wow! I know Chloe does a great job...I didn't know I was up for Manager of the Year. Thanks so much for the kind words. As always we appreciate your business. Mike

Nov 11, 2022 -

sdelamotte responded

Mike, I want TOP dollar for my FIT if/when - - - Sylvie

November 07, 2022

Service is always top notch! Timely, professional and informative. Cloe always goes above and beyond! More

by Brian W Casey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Brian, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Dave Gunderson

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