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Liberty Honda - Service Center

Hartford, CT

4.5
2,211 Reviews

2,211 Reviews of Liberty Honda - Service Center

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January 04, 2025

Upon picking up my car after a 2 day service the trunk release on the door didn’t work. I called and notified the service technician of the issue. A week later, after not receiving a return phone I left 3 More

by montanam15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nellie
Jan 08, 2025 -

Liberty Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 04, 2025

Very professional. Took accountability and ownership. Explained in simple way to resolve my concerns. Did not over service and did not recommend unnecessary repairs fo More

by Desai.ashish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naly
Jan 05, 2025 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business, Desai, and hope to see you again soon!

January 03, 2025

Wonderful experience at service. Was much quicker than expected and I was thankful to be in and out so quickly. More

by KRISANNE.KINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Liberty Honda responded

Krisanne, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 02, 2025

Sale person is very calm and respectful. Able to answer product questions. On the day of delivery it took 3hrs. My vehicle registration is still pending with DMV due to VIN issues (am not su More

by Sujan Mohandoss
Recommend Dealer
Yes
Employees Worked With
Nelson Lugo
Jan 03, 2025 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 02, 2025

As expected the service was excellent; From Chloe who is professional and courteous to the service and waiting areas. More

by ZFRIVER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Chloe delivered such a great experience!

December 29, 2024

Very great service, they got me in and out on the same day I started having issues! More

by Olivia Kolcz
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Liberty Honda responded

Thank you so much, Olivia, for your kind words, and for taking the time to leave us this wonderful feedback!

December 29, 2024

The best service I have had. I am very pleased. I strongly recommende it a lot More

by hermanoalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2024

I’ve bought three Hondas from this dealership through the years and I’m very pleased with the service More

by rcb10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 26, 2024

Calling this dealership for an appointment is Agony. 8 minutes of looped "your call is important to us" followed by "what department? press a number and more loop recording. ANSWER THE PHONE & GET A HIG More

by PROWLEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Liberty Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 25, 2024

Scott was great, very understanding and a pleasure to work with. Will definitely call him anytime I have the need More

by dean.vatteroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2024 -

Liberty Honda responded

Thanks, Dean, for sharing about your experience with Scott here at Liberty Honda. We appreciate your business and hope to see you again soon!

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