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Liberty Honda - Service Center

Hartford, CT

4.5
2,173 Reviews

2,173 Reviews of Liberty Honda - Service Center

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November 07, 2024

Hi, thank you for fixing our break tail lights that were forever on and not working upon break appplied. But after the service now our sensors are not working when we reverse the car or when the car is clos More

by mgandan665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Liberty Honda responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 06, 2024

It was excellent service. They did it way before the estimated time. Really happy with the service More

by Anupam Saha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Liberty Honda responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Liberty Honda.

November 05, 2024

I received outstanding service on my Honda automobile from Chloe and the entire staff of the maintenance department More

by Gerald F Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

Thank you for the kind words for Chloe and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2024

I received great service and timely communication with my Honda easy care warranty service from my agent. More

by JDAJ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

November 05, 2024

I was able to obtain an appointment at a convenient time for me, and they got the work done quickly and got me on my way. Scott explained everything well, and he gave me a forecast of the service I may need More

by TollandCountyHondaOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

November 05, 2024

My friend and I bought two cars, they supposedly sold us a brand new car, it was a 2022 model, one of our cars had a mouse nest under the dashboard, and mine had an engine problem. I don't know what kind of More

by nusretti deli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 03, 2024

Great atmosphere awesome customer service everyone greet you with a smile say good morning making sure you're okay. Cleansing us restrooms waiting area just all around great atmosphere More

by ricardomcdonald63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
Nov 04, 2024 -

Liberty Honda responded

Thank you for your business and this review, Ricardo! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 31, 2024

Book my appt to drop off my car at 7 am and all day didn't hear anything from the advisor, led never got change or my axle, no diagnostic was done, I call my advisor, and he catch an attitude over the More

by cruz.zobeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaedan Carrero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 29, 2024

Overall Liberty Honda provides good service and their integrity continues to be in the forefront. More

by CLHAYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 28, 2024

Clean, attentive to detail and well run. I would recommend this dealership to any prospective buyer. More

by Scott Beisiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Liberty Honda responded

Scott, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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