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Liberty Honda - Service Center

Hartford, CT

4.5
2,097 Reviews
Call Service Center (860) 856-8700

2,097 Reviews of Liberty Honda - Service Center

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June 10, 2024

Thanks for your support, and your service Mrs Manager ,thanks again without your help my car will be disabled More

by PIERREFILSJEANJRWOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

June 10, 2024

Svetlana was helpful and attentive. However, they did not send my car to be washed after. More

by lexus.r.1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
svetlana
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Jun 10, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Svetlana here at Liberty Honda.

June 09, 2024

Good service best group of individuals top notch workers. . best service best advisors best satisfaction More

by Jarrod cansda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Liberty Honda responded

Thank you so much for your kind words, Jarrod, and for taking the time to leave us this wonderful feedback!

June 08, 2024

Customer Service was great, but they sold me a car that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees w More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Monte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dingle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jun 13, 2024 -

No screen name responded

Feel free to call me, as issues have become much worse. I havent even received a call back from the service manager and I left a message on Saturday 6/8/24. How is it that my battery is already going and apparently the car has an EVAP issue and the light keeps triggering on and off. I called to figure things out with the manager, but no response. To anyone reading this........ BUY A CAR FROM ELSEWHERE AND GO ELSEWHERE FOR SERVICING. Trust me. I've had so many issues. Just read my google review. It's a lot more detailed. A dealership that takes advantage of women.

June 07, 2024

Made an appointment to have work done under warranty. Work was never completed/started and had to coordinate to be picked up and dropped off. Very frustrating and not a pleasant experience. More

by BZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenda
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Jun 12, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 07, 2024

Pleasant service department advisors an completed the job on time as explained when calling for the appointment More

by bbachand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

June 06, 2024

Both Scott and the technician who worked on the car were professional and thorough. Will keep coming back here because of people like them. More

by HENRYBARBOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Liberty Honda responded

Thank you, Henry, for the kind words for Scott and our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you.

June 06, 2024

I Had a really great experience with Honda liberty . Very great customer service. Communication was great as well . More

by Nicole_allen626
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Liberty Honda responded

Nicole, Thank you for your very kind review. Chloe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 06, 2024

Courteous, clean, professional, friendly. Appointments are made easy online, communication is maintained. Service is completed and no discrepancies are noted. More

by Luis Goitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda in service 5 stars
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Jun 06, 2024 -

Liberty Honda responded

Luis, Thank you for choosing Liberty Honda. Your service feedback and rating mean a lot to us. We're glad Chloe was able to help, and we hope to see you again!

June 05, 2024

Service was very good in an out very quick. Battery replacement, oil change, I'm happy. More

by CDALEY_OMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Gonsalves
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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