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Liberty Honda - Service Center

Hartford, CT

4.5
2,156 Reviews

2,156 Reviews of Liberty Honda - Service Center

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September 21, 2023

No up to date information, l had to call in regards to the status of my car more than once. Not told exactly what was waiting for to do the repairs. Had to incur Additional Fee for a rental because car wa More

by payne-m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
April
Sep 23, 2023 -

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 21, 2023

I find everyone to be extremely friendly, helpful and most of all, professional. Also, I really appreciate getting my car washed & sometimes vacuumed when I bring it in. More

by bettyf1027
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Sep 22, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 19, 2023

Chloe is awesome. You can tell she genuinely cares about her customers and is not trying to get more money out of them. If your car doesn’t need something done, she wi More

by sjnadeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chloe and the team here at Liberty Honda.

September 18, 2023

My service appointments have always been excellent at Liberty Honda. Staff really seems to care and that helps. More

by STEVEN_EWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Sep 19, 2023 -

Liberty Honda responded

Thank you so much for your kind words, Steven, and for taking the time to leave us this wonderful feedback!

September 18, 2023

Very organized ! !! Customer service was great!! Enjoy the coffee early morning! Transportation to work was very convenient!! More

by celyc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

September 17, 2023

The service department does a great job finding an appointment that works and honoring the estimated wait time. Jonathan is a customer service pro and a reassuring presence in the service department. More

by Kmcollette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Sep 17, 2023 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 17, 2023

Great people to work with not only in Sales department but Service as well. Thank You More

by amallakhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

September 16, 2023

Ashley Viera was professional with a positive attitude. I’m very Happy with Liberty Honda service. More

by MFEB73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Viera
Sep 17, 2023 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Ashley had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2023

He was awesome and kind! Definitely, I will come back for the next service. Thanks. More

by shchoi1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 16, 2023

Everyone was warm and friendly from the time I entered until the jobs was complete. More

by PSMARQUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Viera
Sep 17, 2023 -

Liberty Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

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