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Liberty Honda - Service Center

Hartford, CT

4.5
2,075 Reviews

2,075 Reviews of Liberty Honda - Service Center

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July 11, 2023

Chloe and Liberty Honda Service continue to provide exceptional service on my family’s automobiles. Our recent visit went off without a hitch. Well done! More

by mpkasperski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

Scott was very helpful. The dealership does a great job taking care of its customers. More

by cthierfeldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2023

The oil change, tire rotation, and air/oil filter change were routine, but during the wiper insert replacement a tech didn't install the metal strips from the old blades into the new blades--something I fou More

by John F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
July 10, 2023

Thank you for the help and service. It is very much appreciated. Continue the good work. More

by khoalabear86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
July 09, 2023

When no other mechanic could see my van for two weeks, Liberty took us in the next day, rebuilt the engine, and got me back on the road. They even gave me a loaner while they worked on fixing my Odyssey. More

by ctsands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

July 08, 2023

He was very thorough on explaining the paperwork at the end of my session and answered my questions and concerns without pressuring me into things that I wasn’t ready for. More

by ODEHNERT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
Jul 10, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

July 08, 2023

The problem wasn’t fixed, the very next day the same thing was happening. They told me it was because of a bad phone charger cord which I replaced and the problem is still there. More

by KENEEDWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Jul 10, 2023 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dave Gunderson

Jul 10, 2023 -

KENEEDWA responded

The last time I took car in I had to leave it there practically an entire day. My summer employment situation does not afford me the luxury of not having access to my car as a major part of my day is delivering food to a youth basketball camp as well as several schools in the district where I am employed.

July 08, 2023

Johnathan and his team were excellent to work with. Attentive, communicated in a timely manner, corrected the issue with my car and did a recall while there. Had my car waiting for me when I pulled in More

by KathyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kossakoski, Jonathan Roath
Jul 10, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience, Kathy! We sincerely value your business and look forward to your next visit. Dave Gunderson

July 07, 2023

They do good work, but I was surprised that they didn't have a shuttle available. If they had told me that when I made an appointment, I'd have made transportation plans. More

by GRAHAMEDIA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dave Gunderson

July 06, 2023

My most recent experience at Liberty Honda if Hartford was HORRIBLE!!! Poor customer service all around More

by PATRICETHOMAS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
Jul 10, 2023 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you, Patrice, for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Dave Gunderson

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