Liberty Kia

This place cannot be trusted. Brought my leased Sorento in for service which was supposed to be complimentary. Paid for tire rotation because that was not part of the free service. When I returned for serv in for service which was supposed to be complimentary. Paid for tire rotation because that was not part of the free service. When I returned for service at 18k I needed new tires. Go figure! Brought it up to consumer affairs but they were no help. With that experience decided to go an independent mechanic for an oil change. He asked me if I ever had the oil changed. Another go figure! Don’t trust this dealership. More

Made an appointment to see a car they didn’t have when I arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. More

Contacted the internet sales team to confirm the advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it he vehicle was not new, had thousands of miles, and on by the way, could not sell me that vehicle because of the general manager. but they could sell me something else that I did not ask for. My score for this dealer is minus five. More

Worst experience with the sales manager. I went shopping without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I hear without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I heard. He lectured me on cutting out expenses on coffee to afford a few extra bucks a month on my car. If you want to buy a telluride, he’ll tell you it’s the hottest car on the market and try to charge you over $1000 per month. Do yourself a favor and visit Schaumburg Kia - they let me order exactly what I wanted for $600/month. I visited Liberty Kia in March and drove past this week (June) and the Tellurides they had then are still on the lot. These fools aren’t kidding anyone and they definitely aren’t selling those trucks! Figure it out and stop acting like women know nothing about cars. Will never buy another Kia from the Libertyville dealership again! More

We went in to Liberty Kia to test drive and purchase a new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste your time. After asking what the price of 2 Tellurides were, they pencilled a deal that was $15k over list. The sales manager came over to give us his poor excuse for his price gauging. “Supply and demand”. So much for integrity and honesty. We will be purchasing elsewhere and we will be negotiating off the list price, not an inflated number like you’ll get at Liberty Kia. More

Classic bait and switch ... Today we went to test drive a Kia Telluride. The sticker price and price on the website is $50215. We liked the vehicle and were prepared to take it home. When we asked about a Kia Telluride. The sticker price and price on the website is $50215. We liked the vehicle and were prepared to take it home. When we asked about leasing vs financing vs paying cash, the salesman needed to “ask his manager”. He came back and explained that, due to high demand, this vehicle is selling for $65595 but he was willing to give us a “deal” and let us have it for $59500. When we advised him we would not pay a penny over MSRP he went and got his manager who explained he could sell it to somebody else today for that price. We told him to go for it. What a waste of time! More

I DO NOT recommend Liberty Kia !!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to "get an answer saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to "get an answer" to literally EVERYTHING I asked. Then most of the time, she didn't come back with an answer anyway. Their so called finance dept did nothing but try to rail me on financing and price, and I wasn't allowed to see any paperwork to take time to look over what the details were. They tried to lie about Kia's financing terms, as well as my interest rate. I ended up going elsewhere, got the SAME EXACT car, for far less price, a super low interest rate, and at a $60 PER MONTH LESS payment than what these people were trying to rail me with. The other dealership threw in a Kia rebate as well as the low interest rate terms (0.9%). The general manager of Liberty Kia definitely needs to re-train his staff in honesty and attitude on how to treat customers. This woman talked to us like we were unintelligent morons ... we obviously walked out. As we were walking out, we could hear her very loudly complaining about how we aren't going to do it now and how she wasted her time ... it echoed throughout the dealership it was so loud. Extremely unprofessional and dishonest dealership. I'll never go back and neither will my significant other ... who is a doctor btw ... who loves to buy cars ... bad move on your part. You should be careful how you treat people. More

BUYERS BEWARE!I would advise against anyone purchasing a BUYERS BEWARE! I would advise against anyone purchasing a car here. The people working at this establishment are vultures. They are not your friend. BUYERS BEWARE! I would advise against anyone purchasing a car here. The people working at this establishment are vultures. They are not your friend. If I was dying on the side of the road I would crawl past this dealership to find humans with some minutiae of a moral compass or accountability. We purchased a brand new 2021 car that we loved here except for the fact that there were no floor mats and they could not find the second key. They agreed look for the key or provide a new one. We had to call multiple times bouncing from person to person leaving voice mails with zero call backs until we finally got a hold of a manager named “Anthony” agreed for us to come in to figure out the key situation. Went in next day as discussed and “Anthony” was intolerably rude and denied speaking to us as they were not in, without even apologizing for any confusion or trying to figure out who we spoke with. They also promised to give us the floor mats and still no mats, but at least they ordered them(??) i hope. We purchase quite a few vehicles and have never encountered such incompetent and childish staff. I will continue to post this on every review forum I can find. More

All the bad reviews on this page are completely believable. Christian is a liar and will say whatever is needed to get you there, Anthony is arrogant and completely unprofessional. He is all about believable. Christian is a liar and will say whatever is needed to get you there, Anthony is arrogant and completely unprofessional. He is all about the high pressure sale never wanting to directly answer a question. I feel for the sales lady helping us a bit as she was stuck dealing with lies from others around her. My guess is she knows what’s going on as well and that being said puts herself in that position. We drove 2 hours 40 minutes having been told a price on a Kia sportage, and the price would require financing through Kia. Great, no problem right. Got there and was told we had to qualify for multiple rebates to get the said price. Not to mention the high pressure sales attack stating we will never find a better deal anywhere blah blah blah. Guess what, we did on the way home. So please everyone do some research before committing your time to this less than professional dealership. More

Libertyville Kia refused to provide documented out the door pricing, without a visit to the dealership, even for customers willing to travel from several hours away. I suspect the prices listed on the we door pricing, without a visit to the dealership, even for customers willing to travel from several hours away. I suspect the prices listed on the website may not be legitimate, as they will not confirm final pricing without an in person visit. They insist on in person visits, indoors, despite the pandemic and they do not offer a "Buy Directly Online" option despite being prominently displayed on their website. Even getting them to return phone calls was difficult. The dealership is entitled to their own policies, my own policy is that I will shop at dealerships willing to provide up front pricing that includes all the taxes and fees included, and document that pricing in an email or other document I can bring with me, before I waste everyone's time with a visit. Given some of the other reviews here, I think this dealership is best avoided. More