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Liberty Mazda - Service Center

Hartford, CT

4.8
1,115 Reviews

1,115 Reviews of Liberty Mazda - Service Center

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July 11, 2025

They are there for you with all requests! ! The spot to use for all you're vehicles maintenance or even to consider when looking invest in a new model. More

by ALISONF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 04, 2025

I was very underwhelmed with Sales Dept and hadn't much hope for Service Dept. Thankfully I have been more than surprised and actually Thrilled with the service dept and especially Jason Secor. Service and More

by mccannc0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 04, 2025

Service was quick and done accurately. The video inspection they send is also great as it confirms the inspection was completed and the condition of your vehicle. Waiting area is also grea More

by Jsalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

July 04, 2025

The dealership is beautiful and the service department is terrific. If you can make an appointment online without having to call I suggest you do so. The woman who answers the phones and makes the appointmen More

by Soccerfan227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Liberty Mazda responded

Thank you for your business. We are sorry to hear that your initial contact with our dealership did not meet our normal high standard of customer service. Your comments aren't the type of feedback we are used to hearing. That said we take the customer experience very seriously and we cannot get better without honest feedback like yours. If you are comfortable sharing more details please reach out to one of the managers listed below. Again, we thank you for your business and look forward to helping you again in the future. Jason Secor Service Manager secorj@exeutiveag.com Jason Behan General Manager Behanj@executiveag.com

July 03, 2025

The buying experience was ok could’ve been better I had to ask for assistance when I first went into the shop, once they found out what I was looking for things went better, the approval system was somewha More

by NEREIDAROOT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Udi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Nolette
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romello sales
Jul 03, 2025 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 03, 2025

This dealership is always top-notch. They value their customers throughout the ownership of their vehicles. The service department understands the needs of their customers and direct the More

by LadyDi
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Jul 03, 2025 -

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

July 03, 2025

The dealership usually keeps great records of what my vehicle is needing. There was an issue with the hardware holding my spare tire. Somehow water has been leaking in there and is rusted so the spare ca More

by LadyDi
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Jul 03, 2025 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

July 03, 2025

The expertise and quality of care that my vehicle receives at this Liberty Mazda location for me, is above all else. If I have a question, it is answered until I totally understand. They always recom More

by LadyDi
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Jul 03, 2025 -

Liberty Mazda responded

Thanks for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

July 03, 2025

This dealership continues to care for customers who purchased their vehicles brand new more than 10 years ago. Superb service and communication. Always going above and beyond. So glad I decided to purc More

by LadyDi
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Jul 03, 2025 -

Liberty Mazda responded

Thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 03, 2025

Friendly, Honest and Respectful I never expected this to be so easy and trouble free. My wife and I are extremely impressed with your customer service. I have done business with Columbia Ford and Gat More

by CARLM.NEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Behan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Petrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Udi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Nolette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgios Zervantaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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