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Liberty Mazda - Service Center

Hartford, CT

4.8
1,070 Reviews
Call Service Center (860) 240-7406

1,070 Reviews of Liberty Mazda - Service Center

Sort by
August 16, 2024

Liberty took my bumper off and now my fog light doesn’t work months later More

by LONGCHRABASCZ143
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Liberty Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 10, 2024

The Liberty Mazda service department has always done an amazing job servicing my vehicles over the past ten years. Job extremely well done! John Ploskonka Sergeant Major, United States Marine Corps, More

by JPNDC04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2024 -

Liberty Mazda responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda. We look forward to having you as one of our valued customers for many more years to come!

August 09, 2024

Pleasant employees, salespeople -made making a large purchase very easy. I am a Manchester Mazda transplant and am very happy with the service at Liberty Mazda More

by HUEYFAN1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Nolette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jude, David Jones
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Aug 10, 2024 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2024

Excellent service, timeliness and cost. It was very easy to make a convenient appointment and everything was explicitly explained. More

by racheltrudell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Coleman
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Aug 07, 2024 -

Liberty Mazda responded

Rachel, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

August 06, 2024

Carrie is awesome and always provides great service. Answers all my questions in a timely manner. More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Liberty Mazda responded

Danielle, Thanks for sharing your thoughts about your experience with Liberty Mazda. Carrie and our team appreciate your business and hope to see you again soon!

August 05, 2024

What started as a challenge ended up being a win for Liberty Mazda. They came through and with prompt, professional follow up by Jason, restored my confidence in their service department and made me fee More

by KIMBERLY.MCEWEN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Behan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Liberty Mazda responded

Thanks, Kimberly, for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

July 31, 2024

Very satisfied. Very professional staff. Very reasonable prices. Nice waiting area. Very quick and efficient service. More

by GUI123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Liberty Mazda responded

Thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 30, 2024

Have purchased two CX5’s from Liberty (2017 &2019). No issues with 2017. 2019 started having problems in 2023 and required complete engine replacement in 2024 with under 50,000 miles. Took too long for More

by THERIZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Secor
Report | Print
Jul 31, 2024 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

July 26, 2024

Service Manager Craig Fournier needs to work on better customer service skills and providing accurate time frames for service to customers. More

by awrgrobbelaar
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Fournier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Liberty Mazda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

July 11, 2024

I received excellent service, everyone was very knowledgeable, helpful, and friendly. The shuttle service was nice also. More

by tcaron77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Coleman
Report | Print
Jul 12, 2024 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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