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Liberty Mazda - Service Center

Hartford, CT

4.8
1,115 Reviews

1,115 Reviews of Liberty Mazda - Service Center

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July 02, 2025

My family and I were driving north for our vacation when the battery light came on on my daughter’s Mazda3. I called Liberty Mazda , and Craig was tremendously responsive and accommodating. The Liberty team More

by Bill - Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

June 29, 2025

Service advisors are inexperienced with all that liberty Mazda Service has to offer. Additionally the service advisor had no clue regarding pricing. More

by Jrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgios Zervantaridis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Liberty Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 28, 2025

They do things well and in an orderly manner and they are very hard work More

by AFRAZI.FARSHID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Petrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Nolette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 25, 2025

So helpful and knowledgeable. Great with a senior and providing solid direction. We were grateful for Jason. More

by JOHNWOOLLEY12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 22, 2025

A great place to take my new Mazda for a first oil change. All were pleasant and helpful. Rated Carrie lower because she hasn't learned yet about greeting customers when they are escorted to her count More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot his name who greeted me in the entry service bay.
Jun 22, 2025 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 20, 2025

Carrie is fantastic. Definitely appreciated the explanation when it came to what services needed to be completed. Appreciate everyone there. More

by SANDOVALLUKEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

June 20, 2025

Great service. Thirteen, twelve, eleven, ten, nine, eight, seven, six, five…maybe change this part. More

by JUSTINBELICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

June 20, 2025

Service was so awesome I will buy my next Mazda from this dealer!!!! I had a complex issue involving a phantom battery draw that would drain the battery if the car sat for 3 or more days without use. Jason t More

by Nick Mazda owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason service manager
Jun 20, 2025 -

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

June 20, 2025

The staff was very professional and friendly. They answer any questions that I have. And the mechanic are very professional. More

by ANTOINOROSADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alana Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgios Zervantaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 18, 2025

Great experience with my first service at Liberty Mazda. My car was quickly taken care of, cleaned and I was on my way. More

by JBOUQUOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Peruta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!