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Liberty Mazda - Service Center

Hartford, CT

4.8
1,063 Reviews

1,063 Reviews of Liberty Mazda - Service Center

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September 11, 2023

Since we bought our MPV. We always bring it for any service. We never had any problem and all the employees are very helpful, polite and the service it is very very good th More

by German
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Behan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Petrella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Waitt, Jonathan Martinez, Zach Apruzzese, Leo Kosikas
Sep 11, 2023 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 11, 2023

The second time my car towed to your service center for my Mazda. Again such wonderful service and the staff extremely kind and informative. More

by sue.arndt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley , Jonathan Martinez, Zach Apruzzese
Sep 12, 2023 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sue, and we look forward to working with you again.

September 11, 2023

I have serviced my Mazda 6 with Liberty Mazda for the past 6 years. They have always been fair, honest and provided me with good quality work. More

by JOKEEFE.CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Sep 12, 2023 -

Liberty Mazda responded

Thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 09, 2023

Very attentive personnel, very courteous and professional. Everything well explained and timely completion of work. Thank you More

by ESCA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Sep 11, 2023 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 06, 2023

friendly and very professional. glad i chose to buy my first new car from Liberty Mazda. More

by north13579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Sep 06, 2023 -

Liberty Mazda responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 01, 2023

Customer Service is always top notch. It is the second vehicle I’ve purchased from them. I am always pleased from the moment. I purchased my vehicle to every service appointment there aft More

by MICHELLE1002
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Zach Apruzzese
Sep 04, 2023 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us, Michelle. We will share your comments with our team. We do appreciate your business here at Liberty Mazda.

August 31, 2023

Polite treatment is something unexpected that you get at Liberty Mazda as opposed to other garages. I appreciate the promptness of service, the open communication and the comfortable environment provided by More

by BATTLEBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Zach Apruzzese
Aug 31, 2023 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2023

I had a car emergency which was taken care of by Keri. She made sure I had a loaner car which was excellent. I was able to get around the communicated with me updates on the car. She has excellent More

by CPEROD69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person repairing my car made me feel very confident that work was done and the car had no other issues.
Sep 01, 2023 -

Liberty Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

August 30, 2023

As a loyalty customer I highly recommend Liberty Mazda Excellent staff and excellent customer service. Congrats More

by MARIA3765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Aug 31, 2023 -

Liberty Mazda responded

Thank you for your very kind review, Maria. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

August 29, 2023

Only sent service 2 hours after appt and only when I asked about it. Lack of communication which isn’t normal. Was promised a Lyft but never showed up. More

by PTPANDOLFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Woman in service dept
Sep 02, 2023 -

Liberty Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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