Liberty Toyota

Initially I wrote this: DO NOT go here for service Initially I wrote this: DO NOT go here for service unless you absolutely have to. It is such a rip off. I went here for a leaking water pump and they Initially I wrote this: DO NOT go here for service unless you absolutely have to. It is such a rip off. I went here for a leaking water pump and they charged me 700.00 to replace a water pump and driver belt the total for parts was 200.00 and the remainder was for labor. They said the more intensive the job the higher the labor costs. Seriously to change a water pump...is it that intensive for it to cost nearly 500.00 in labor (more than twice the cost of the parts). MIND YOU they did not explain the itemized labor cost of Labor until after I received the bill and the work had been done.Next time I will go to another auto service shop to get my repairs done. They will not take advantage of me again!!! In response to my review the dealer did immediately work to resolve the issue and issued a refund stating that it was an error. This was appreciated. More

As usual, Joe went the "extra mile", providing me with a loaner while my Avalon was awaiting parts. I see either Joe or Ryan when I come to Liberty and they make Liberty Toyota "look good" with their profes loaner while my Avalon was awaiting parts. I see either Joe or Ryan when I come to Liberty and they make Liberty Toyota "look good" with their professionalism, caring and courteousness. I would recommend this dealership to anyone. More

I have been dealing with Joe Fazio of Liberty Toyota for service during the past five of the ten years I have been a customer, and can't begin to explain the feeling of friendship and complete competence th service during the past five of the ten years I have been a customer, and can't begin to explain the feeling of friendship and complete competence that he projects. From the time I call to make my appointment to the time I pick up my vehicle after being serviced, I'm always well informed and made aware of anything that needs my attention. Joe is one of the many people I come into contact with at Liberty Toyota. But to me...he is Liberty Toyota and the reason I come back. More

I had an emergemcy problem while driving (Red Warning light on dashboard). I was enroute from Willingboro, NJ to Willmington.DE. I detoured to a Toyota Dealer on Route 1 in PA. I was advised to continue light on dashboard). I was enroute from Willingboro, NJ to Willmington.DE. I detoured to a Toyota Dealer on Route 1 in PA. I was advised to continue my trip and have Liberty Toyota check the problem as soon as posible. I called Liberty at 0700 the next morning (July 21,2010)and informed them I would be dropping my Prius off as soon as a friend arrived at my home, we had to go to Wilmington,DE again to a burial. I was treated exceptionally well by the service manager, Mr. Joe Fazio. Mr Fazio kept me informed of the progress he was making via cell phone.His staff located the waterpump needed and I was able to retreive my Prius on my return from the funeral.I consider myself fortunate to have a Dealership like Liberty close at hand. And a service manager like Mr. Fazio to help me. I bought my Prius from Liberty in 2004 and no one else has ever done any maintainance on my Vehicle. My relationship with Toyota motor Co. and Liberty Toyota has been very satisfying! John B Crain Willinboro, NJ More

My wife and I have purchased 5 new cars from Liberty since 1989, and we have always had our cars serviced there. We have always been pleased. The Service Managers have all been exceptional starting wi since 1989, and we have always had our cars serviced there. We have always been pleased. The Service Managers have all been exceptional starting with Tammy. Her knowledge, personality, and charm in 1989 is no different today. Although I do not know any of the mechanics, the service people create a very positive impression. Joe Fazio continues giving fantastic service and I enjoy working with him. Joe, Tammy, and Ray are the 3 I work with the most, and I commend each of them for the great jobs they do. More

Anthony M. made my car-buying experience truly amazing! From the moment I entered the showroom, Anthony made me feel very welcome and "at home." He exceeded my level of expectation and made my car-buying From the moment I entered the showroom, Anthony made me feel very welcome and "at home." He exceeded my level of expectation and made my car-buying experience an absolute "Moment of Magic." It is clearly evident that Anthony truly cares about his customers; he worked very hard to create a professional partnership through communication, trust, and honesty. Anthony is an asset to Liberty Toyota and I thank him and everyone else at Liberty Toyota who made my experience magical :) More

Everyone was very friendly and efficient. Some items were marked good instead of great because I feel there's always room for improvement; however, I am very pleased with the treatment that I receive at were marked good instead of great because I feel there's always room for improvement; however, I am very pleased with the treatment that I receive at Liberty Toyota (usually from Joe Fazio). He seems to go out of his way to be accomodating, which I really appreciate. He's very nice, very professional. I also have had dealings with Melissa Wonderlin, who is also very professional and accomodating as well. More

Joe Fazio is a tremendous talent and a pleasure to deal with. His service is exceptional. I recommend him to everybody. Everything is done quickly and with great pride. I am made to feel like home when with. His service is exceptional. I recommend him to everybody. Everything is done quickly and with great pride. I am made to feel like home when I get there. Everybody there is kind and polite. More

Joe Fazio was my service repesentative and his customer service was excellent in every way. I had my RAV4 brought in for a 5,000 mile service and the "oil pipe" recall service. When the car was returned service was excellent in every way. I had my RAV4 brought in for a 5,000 mile service and the "oil pipe" recall service. When the car was returned to me the first thing I noticed was a large plastic part on the passenger floor mat. The technician had forgotten the part when replacing the cabin air filter. No problem, the technician came by and replaced with an apology. Then I started the car and I immediately noticed it running very rough and the engine warning and 4WD warning lights were on. That one concerned me. The service manager returned the car to the service bay and looked a little concerned. The car was returned to me about 20 minutes later with an explanation that the PCV valve vacuum hose had been left disconnected during the recall repair. Once again the customer service is always excellent at Liberty Toyota and the service is normally very satisfactory, but how can you miss a 9" long extra plastic part and a visibly rough running car with two warning lights? Car has run perfectly since the service. More

I came into the dealership and I was very nervous but as soon as I came in my salesman anthony made me feel right at home and gave me all the info I needed it was the best experience I ever had thanks to an soon as I came in my salesman anthony made me feel right at home and gave me all the info I needed it was the best experience I ever had thanks to anthony and his management they were great thank you again anthony and everyone else that helped me see you soon More