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Libertyville Lincoln

Libertyville, IL

4.2
37 Reviews
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941 S. Milwaukee

Libertyville, IL

60048

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Showing 37 reviews

February 22, 2011

We were able to get our commercial vehicle in on short notice. Jamie (service manager)was very professional and accomodating. He kept us updated as to the progress and diagnosis of our problem. We were i More

by dpmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
January 14, 2011

Responsive, transparent, professional operation with polish. I have leased a Lincoln and purchased a Ford through this World Class dealership and highly recommend you give them a chance too. They have More

by KOlson00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Marks and Chuck Benkeil
January 08, 2011

always feel like family I have been buying cars here for about 25 years and its a no hassle relationship. also their service department is fantastic. I live within walking distance of highland park lincoln More

by arnie starkston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gail roberts&chuck benkiel
December 06, 2010

This dealership is one you'll want to avoid if you expect any sort of customer support after the sale is done. We purchased a new vehicle and it was missing some of the owner's manuals. We were told time a More

by mvp_customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck
January 30, 2010

We just purchased our third car/truck from this dealer and have once again had a wonderful experience. This purchase was our first used vehicle and we still received the same top notch treatment as when More

by JAN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck, Jamie
June 08, 2007

My wife and I ordered a new car (Black 2008 Mercury Mariner Hybrid 4WD VIN# 4M2CU39H58KJ09107) through Libertyville Lincoln Mercury on 3 March 2007. When ordering this vehicle we specifically asked wha More

by dlvdg1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
April Benkiel, Bill Baroud, Dan Marks
April 02, 2007

When I was shopping for a car I was originally looking at Lincoln-Mercury products. I had the opportunity to visit several Lincoln-Mercury dealers, and I hope that my experience will be of assistance to car More

by bmathew
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2008 -

bmathew responded

After writing the original review about Libertyville Lincoln-Mercury I have had some time to rethink my experience, and I feel that I may have been too positive in my appraisal of this dealer. Firstly, after dealing with multiple Lincoln-Mercury dealers in the area I would say that if you are going to deal with this store, then be very cautious and make sure that you have everything promised in writing. Due to the overall health of the Lincoln-Mercury brand not being the best the salespeople at this store are desperate for any sale they can make. As a result, this dealer is very high pressure in order to make a sale. Also, the sales staff is only polite as long as they can make a sale out of you. If you have a problem or issue, then you are more or less on your own. Basically, the salespeople are not very dependable and/or trustworthy, and the shopper needs to make sure all the "t's" are crossed and "i's" are dotted before doing business with this store. My point is that, in retrospect, this is a dealer that you are best off avoiding if you know that you are a bad negotiater and/or are really bad at reading contracts. You really need to be on your toes dealing with this dealer as it clearly is struggling and will use any underhanded technique to make a sale. This store is looking simply for profits as opposed to creating long term relationships with their customers. While you can certainly get a good deal at this store, just be really careful to ensure that you are not being cheated on your trade in, financing, and/or new car. I would definitely avoid this store if you are in the market for a used car as these folks are pretty dubious when it comes to selling new cars.

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