Liccardi Ford Lincoln

Bait and switch scheme My first review, because they made me angry enough after trying to do my due diligence before going to the dealer, I only looked on Cars.com not yelp My first review, because they made me angry enough after trying to do my due diligence before going to the dealer, I only looked on Cars.com not yelp though. Long and short of it is that they pulled a bait and switch. Wow, where do I start. The experience I had today with Liccardi Ford is the exact reason I dread car shopping. I need a new car by Aug 1st 2014 in order to keep my car allowance for work (the car has to be within 5 years old) so I was looking for vehicles and I really wanted a Subaru Outback but was leaning towards a Legacy since the Outback was a bit beyond my budget I set for myself. As I was browsing Cars.com I saw an offer for a 2013 Ford Escape S for $19,994 and I put an inquiry in because I thought it could be a nice alternative to an outback in terms of more room, etc. When I received my email confirmation they offered "new and used vehicle alternatives" and a 2014 Ford Escape SE Front Wheel drive was offered for: MSRP: $25,955, Liccardi Price: $23,527 and minus rebates of -$3,500. = MY FINAL PRICE OF $20,027 Wow great deal! Let me ask about that instead! So I email a reply back asking them to contact me via email since it is easier for me to reply that way while I am at work. Didn't hear from them on the same day (thursday) two days before I was planning on looking at a car on Saturday. I keep getting auto generated emails on Friday asking me about it so I respond saying I did not get any response on my email on Thursday, not even sure if anyone was looking at my emails.....Then the person I emailed on Thursday "Janice Owens" calls me at my work! Fine, lets get beyond that you didn't read my emails. I confirmed that the deal was valid and confirmed that we were talking about the "New Alternatives" offer and not my original inquiry. All good. Confirmed the 0% financing that was offered in the deal, yep all good. me - "Hey Janice, can I see the specifics of the manufacturer rebates to make sure I qualify for them?" janice - "I can't look at your quote because it's auto generated but if you have a quote, it's the quote and we have to honor it" me - "...Janice are you sure? You don't have any details on the rebates I can look at? I'm going to be driving between an hour and a half to two hours to your store tomorrow so I'd like to be sure." janice - "Yes, HAND TO GOD, SWEAR ON MY LIFE if you got the quote and it generated from an inquiry on Cars.com we have to honor it!" me - "Janice, do you have a bunch of these models in stock? It's the 2014 Ford Escape SE Front wheel drive, Remember I have to drive a long ways" janice - "let me check, ...yes we have a lot of them in different colors" me - " wow ok, I'll be there tomorrow on Saturday" I get to the dealership and a nice young guy is helping me out as we test drive but I keep asking to drive the model that I was quoted for, and show it to him in the email and browser...but he keeps having me drive a model that is 4 wheel drive and has upgraded packages, not only that but they didn't even have the original 2013 model that I made the original inquiry about. The car drove fine, the seat was uncomfortable but I could deal with it for the value. Went to sit down to hash it out and all of a sudden it's a "hey we can't find this model here" and then all the attempts to give me offers for higher value vehicles. Not only that but THEY COULD ONLY GIVE ME A $2,500 REBATE, i didn't meet the criteria of having a leased vehicle to turn in!!!!! Wow i got kind of mad here and said I'd like to speak to Janice (who i met in the beginning), nope sorry we can't have you speak to Janice. Then they said they would offer the same model except with 4 wheel drive and give me the $3,500 discount off that car...except that car was MSRP of $27,705. They had it printed out and hand wrote on there $23,022 which doesn't seem right since that's a $4,683 difference. So I asked for the price out the door broken out. They wrote on the back: $25522 2300.40 - Tax 399 MV 398 DOC 8.80 MV $28,628.20 TOTAL -$2500 (???) REBATE (what happened to the $3,500 you were going to offer on this upgraded model?) $26,128.20 = real total?? Get out of here, thanks for the bait and switch attempt and wasting my entire Saturday, I hope everyone reads this and avoids you when they read my reviews. I ended up driving back to Brooklyn and putting money down on a Subaru Legacy the same day without any of the same aggravations. I have photo's of both the emails, screen shots of their offer and their scribbles I will upload. More

Bad Customer Service and extremely rude staff I had a really bad experience with Liccardi, I got a quote for a ford fusion from truecar.com and called them to find out if they would honor it, on t I had a really bad experience with Liccardi, I got a quote for a ford fusion from truecar.com and called them to find out if they would honor it, on the phone they said yes, when I went to the showroom, the sales guy didnt know what he was doing, he looked at the true car certificate went out to the inventory lot and and got a fusion out with similar features, the whole process took over 2 hours. At the end he said that the price is $3000 over the truecar price, I was totally astonished by this and went to see his manager and the general sales manager to question this. The General Manager Ralph and the other manager John were extremely rude and said that they were not responsible for the pricing mismatch, I told them that I got an email from the dealership mentioning that they have the car and would honor the price, I spent almost 3 hours at the dealership going through the routine and at the end they said this car had different features and was going to cost 3000 more, on top of it they were unapologetic about the incident and when I asked for their names to give a customer service feedback, they threatened to call the cops on me saying that I was creating a nuisance, all I was asking was their names. This entire experience left a really bad taste in my mouth, especially the sales manager Ralph and John had a pathetic choice of usage of words and a had no sense on how to treat their customers. More

Deceptive and misleading. Allan Saltz, a salesperson at Licardi Ford, is a person to avoid at all costs. He is a liar, plays word games and will lead you to believe you are ge Allan Saltz, a salesperson at Licardi Ford, is a person to avoid at all costs. He is a liar, plays word games and will lead you to believe you are getting what you want when in reality, you're not. He miss represented a vehicle to me and when confronted, tried to bribe me to give him an excellent rating by offering me a free oil change and all weather mats if I did. I told him a bribe of a $20 oil change and $75 mats would not make up for the fact that he lied to me and got me a vehicle that was not what I had wanted. He then stressed that it was not mandatory to submit the survey and that if I planned to give him a bad rating he would prefer I didn't give any. I told him of course he would because not rating him would in essence be a positive thing. After speaking to one of the sales managers and on of the owners, the proposed resolution was that they would order a new car (with a reduced price) for me as I originally wanted, they would take the car I had as a trade (several thousand dollars less than what was paid 2 weeks earlier). Not a good deal for me. The dealership was still making more money, Alan was keeping his commission and the only loser would be me who would end up paying about $5000 more than what it would have cost me had Allan note lied to me about the car having everything I wanted.. I my negotiation with the sales manager Michael DeGrazzio, I mentioned that Allan should not get a commission and that what would have been his commission should go towards this new vehicle. He replied that Allan would probably be losing his job over this. He hasn't which brings up the dealerships commitment to integrity, customer service and honest trading. There is no guarantee that any dealership would be better but if you have another option take it. If not, buy form Licardi but make sure you get everything in writing to which you can agree, pick up your vehicle during the day, go over it before completing any paperwork and above all, STAY AWAY FROM ALLAN SALT\Z. More

Great Experience for Leased Car Came in after a bad experience with another dealership. Made a deal with Sulo Masob. He was upfront, direct, and honest. We agreed on a price, and I w Came in after a bad experience with another dealership. Made a deal with Sulo Masob. He was upfront, direct, and honest. We agreed on a price, and I was able to lease the car I wanted. More

Very pleased Excellent customer service the staff make you feel so welcomed they don't pressure you in purchasing a vehicle they will take their time explain detai Excellent customer service the staff make you feel so welcomed they don't pressure you in purchasing a vehicle they will take their time explain details to details and even if you leave without a vehicle it's no hard feelings More

Buying a vehicle was never easier or more pleasant for me My wife purchased her Ford Edge from Liccardi Ford two years ago and was very happy with the salesperson she dealt with and the service she received o My wife purchased her Ford Edge from Liccardi Ford two years ago and was very happy with the salesperson she dealt with and the service she received over the two years of her lease so I thought I would look for a vehicle to purchase there. I did end up purchasing my Ford Fusion from Liccardi and dealt with Scott Lyons and Mike Degrazio, the sales manager. They were both very accommodating in helping me choose a vehicle that would serve my purpose and when doing the financing, I could not ask for a better deal anywhere else. I was happy to find that there was no pressure, everything went smoothly and the paperwork was a snap. I had driven to Liccardi Ford myself, not realizing I would buy a car that day, but the deal was so good and the salespeople so helpful that I ended up purchasing the car. They helped me pick up my new car and arranged for me to pick up the vehicle I drove to Liccardi Ford in without a hassle. I have purchased many vehicles in my lifetime, but cannot recall any deal that went as smoothly or whose sales people were more pleasant and accommodating as those at Liccardi Ford. R. E. Cole More

Satisfied Customer I would highly recommend Sulo if you are considering purchasing a new car from Liccardi Ford. He was the best. He made the entire process hassle fre I would highly recommend Sulo if you are considering purchasing a new car from Liccardi Ford. He was the best. He made the entire process hassle free. More

Great service! Found and bought a brand new Ford Focus within a day for a good deal! Would recommend to anybody. Hardworking and flexible to suite your needs. Found and bought a brand new Ford Focus within a day for a good deal! Would recommend to anybody. Hardworking and flexible to suite your needs. More

Great service! Found and bought a brand new FOrd Focus within a day for a good deal! Would recommend to everyone. Hardworking and flexible workers that will try to s Found and bought a brand new FOrd Focus within a day for a good deal! Would recommend to everyone. Hardworking and flexible workers that will try to suite your needs More