Walked in the dealership to just look around as my current lease expires in April. Ran into the same salesperson that I worked with last time. After talking over some options (lease vs. buy, etc.), decided to pursue upgrade further. Tim answered all my questions satisfactorily as did Ed Luffey in the Finance Department. After swapping cars and heading for home, I realized I had left something in the old car and called Lindsay. Tim retrieved the item and had it waiting for me when I returned.
This is my third car with this dealer, they are top shelf.