Lindsay Honda

I purchased a 2018 honda accord from lindsay honda late oct. 2023. after Driving the car A couple days I notices A growling noise from the tires. I took it to A local shop. they informed me that the tires oct. 2023. after Driving the car A couple days I notices A growling noise from the tires. I took it to A local shop. they informed me that the tires was severely cuped and should be replaced. I notified lindsay honda and made a appointment.the service dept checked it out and said yes they are cupped and would not replace them. 5 days later the vehicle left me stranded at work with A bad battery. I again notified the dealer. left messages. and spoke with my sales person who told me that they contact me.but no response.I just feel that if I paid 25k for A car I shouldnt have to buy tires and a battery.I would not recomend them More

It is unfortunate that I am sending this email. I have been a customer with Honda since 2020, and have never received such poor customer service as I experienced today. I brought my 2022 Honda Pass I have been a customer with Honda since 2020, and have never received such poor customer service as I experienced today. I brought my 2022 Honda Passport Elite in for a recall service in September 27th at 8am. After waiting for 4 hours the issue wasn’t resolved, and I was given a courtesy vehicle which was a Honda Accord Hybrid. Today, I was notified my car was ready and when I came to pick it up there was a $40 toll fee from Illinois on the car. I had not taken the car out of state and informed Matt Rittman that I had not. He didn’t attempt to further look into it and informed that “Well the pictures don’t lie”, and I needed to take care of the fee. I asked to speak to the Manager Dan Foor and I explained that was not me in Chicago and he basically called me a liar without thoroughly researching the matter. Dan then proceeded to say that I drove 500 miles in the rental still without doing proper research. Not until I asked them to research the time stamp of the toll did they put any effort researching, I basically had to beg them to look further into it. Dan also brought up the fact you all “went above and beyond, by providing a rental”. From my understanding if a customer’s car issue exceeds more that 3 hours, rental car service was something that was provided. I even checked with Matt to see if I could still keep the rental car until my truck was completed, and he confirmed I could. With the research they found , as I stated, I did not take the car out of state it was another customer who had the vehicle. I am very disappointed due to the fact they didn’t even try to look into, but instead tried to send me on my way. I honestly feel that if I were a white male they would have actually done their due diligence of doing proper research. I will be putting this incident on the website under customer reviews. Please know I’m highly disappointed in this situation and it was extremely embarrassing to basically be called a liar in the presence of other customers as well as the service desk staff. I also would like to make it clear that it was less about paying $40 and more about the principle of making sure my issue was throughly looked into. More

Called for service and person scheduled me for today at 4pm for oil change -when I arrived my name was not in the system and both Honda and Acura said they could not help me. Drove from Gahanna. Acura serv 4pm for oil change -when I arrived my name was not in the system and both Honda and Acura said they could not help me. Drove from Gahanna. Acura service writer was very rude & not helpful at all. Will go back to Germain for service. I like Lindsey but no more service there. Customer service is a thing of the past- especially there. More

This was the fourth vehicle our family bought from Lindsay. Brian Penn has provided us with the information and guidance to confidently choose Lindsay for vehicle purchases🙂! Lindsay. Brian Penn has provided us with the information and guidance to confidently choose Lindsay for vehicle purchases🙂! More

I've bought several new cars over the years and this by far was the best experience. From Jacob greeting me and answering my questions via Internet, Keith getting the deal done at sales, and Ash putting to far was the best experience. From Jacob greeting me and answering my questions via Internet, Keith getting the deal done at sales, and Ash putting together my financing, not once did I feel like I was pressured to make a deal that I was uncomfortable with. More

Awesome my Rep Mondale Bradley was excellent and all who were involved helped my prayer come to pass. I came in and left with my vehicle. I am grateful for Mr. Lindsay and his staff but special thanks to th were involved helped my prayer come to pass. I came in and left with my vehicle. I am grateful for Mr. Lindsay and his staff but special thanks to the man with a smile Mondale Bradley. I will not complain From the Front to the back of the house so shall it e blessed all those who enters into their gates. Thank you again and again. Mrs. Renee Johnson-Jackson More

Last week , I took my 2022 Honda pilot in for a recall . When I pulled in to service , no one greeted me nor asked me what I needed done . Everyone at there desk just sits there and all they are all stuck u When I pulled in to service , no one greeted me nor asked me what I needed done . Everyone at there desk just sits there and all they are all stuck up. They have so much time playing on there phones and just starring at people that pull in there cars . I finally got out of my car , no one approached me . I had to find someone , finally I went to a guy named Matt . Got my car all checked in for my recall work . They told me it was going to take 2-4 hours . I asked for a courtesy car so I didn’t have to wait that long . Matt told me he was going to text me or call me when it was finished . ( I brought my car in at 7am! ) I went on my way and I told him I’ll be waiting for his call. 4:30 pm rolls around . I call to check on my status of my vehicle . No one had a clue where my vehicle was so they had to find someone else in service to find my vehicle . Finally they found it and told me it’s been done !? Majority of the workers already left and Matt never called or texted me about my vehicle . They told Me to pick up in the morning because they were going to close soon . I was already mad because they didn’t let me know my car was done . So whatever , I came back the next morning picking up my paperwork and keys . I walk out to my car and noticed all the dirty had prints all my white pilot . I’m like , okay whatever I’ll run it to the car wash . Then I keep walking around my car and noticed my passenger door was open and it rained hard the night before !!!! then I looked inside my car and it was all messed up , someone broke into my car in the linsday Honda parking lot ! I had my dashboard pieces off of my car all thrown in the back seat , my car mats and my belongings was all tossed in the back seat , I see plastic pieces all over the front seats . I was a total disaster . I ran back inside and asked for a manager and asked them what happened. Service manager Danny came out to look at the car and take pictures of the mess . He told me this was unacceptable and that this shouldn’t of happened . He took my keys and swung my car back into the shop to fix everything . ( he didn’t even give me a chance to see what else was wrong with the car ) he told me to take the courtesy car back home and we will call and let you know when it’s done . I went home livid and unhappy ! 3 hours later service manager Danny calls me back to tell me what he found out about the car . He told me whoever worked on my car , someone passed away . I told him I understand things happen. But it’s unacceptable for my car to be all trashed . I know he lied because he couldn’t explain why my car was all trashed and why my passenger was left open all night long with a knife cute on my passenger door . Even if something happened in the family , why wasn’t my car taken car of ? Someone in service could of took over . Nothing he told me added up and I asked if they had cameras in the lot . They told me yes but they are fake !!!! Lindsay Honda has the worst customer service . I would never go back to that junkie rude place again . Please be aware ! More

Took my 2022 Honda CRV to get service for oil change . when they were checking the air filters they lost the bolt to air filter, housing unit and lied , and said it was rusty and broke off. Then I had the when they were checking the air filters they lost the bolt to air filter, housing unit and lied , and said it was rusty and broke off. Then I had the service advisor show me the other bolts and None of the other bolts were rusty, so then the service advisor said he had to order the bolt for the air filter housing unit because they didn’t have any in stock. So i called the parts department at Lindsay Honda and they plenty of them in stock . Be aware of shady service consultant, and shady service technicians. More

Mike Houston is outstanding! This is the 2nd time we have worked with him for a lease. He is helpful, friendly, and attentive. He listens and helps to find the best solution for This is the 2nd time we have worked with him for a lease. He is helpful, friendly, and attentive. He listens and helps to find the best solution for the customer. I will continue to come back to Mike Houston and would recommend him to others interested in a Honda. Jeff Bisdorf More

I just wanted to say thank you to Fernando who did everything he could to get my little brother a vehicle. You invested so much time to not only to make he left with a car but the car he dreamed of. A everything he could to get my little brother a vehicle. You invested so much time to not only to make he left with a car but the car he dreamed of. Again i can’t be more than blessed to have an amazing sales representative who took his time to go over everything with him. Definitely will be sending friends and family to come and get an amazing deal from you! More