Lindsay Lexus of Alexandria

New experience I am very happy with my NX200t purchase from Steven Rhee. This is my first Lexus after my last 3 cars which were Mercedes.Steven helped me to choose I am very happy with my NX200t purchase from Steven Rhee. This is my first Lexus after my last 3 cars which were Mercedes.Steven helped me to choose the perfect car.He was very professional and knowledgeable and explained how to use all the features.My husband and I both agree that this has been our best car buying experience. We will soon be going back to Steven for my husband's Lexus. I highly recommend Steven and Lindsay Lexus to anyone looking for a Lexus. More

Feedback I personally dealt with Aj who helped me a lot to get my first Lexus and the second one as well. Aj is a professional and an expert employee who knows I personally dealt with Aj who helped me a lot to get my first Lexus and the second one as well. Aj is a professional and an expert employee who knows how to satisfy customers. In fact, he offered me a great deal to get Lexus Rcf. With all that being said, I'd recommend Lexus customers to work with my buddy Aj. In addition to that, Aj always ensures that customers are satisfied and this is actually what he did with me by checking on my vehicle each while. Finally, it's an honour and a pleasure to meet an employee like Aj. Not forget to mention, I'II definitely make a deal with him again for the future vehicle. Best Regards, Jehad, More

Personal attention Nasir is an attentive sales person, who works hard to please and understand your desires. Mattias, the technical consultant, is able to explain featur Nasir is an attentive sales person, who works hard to please and understand your desires. Mattias, the technical consultant, is able to explain features to the most untutored. The dealership is welcoming and comfortable. All personnel wear smiles and want to assist. James in service is efficient and professional. More

New Car Purchase Frank Love and Joshua Watts did a phenomenal job. I was a tough negotiator, a USAA member using the car buying service, and went back and forth with Frank Love and Joshua Watts did a phenomenal job. I was a tough negotiator, a USAA member using the car buying service, and went back and forth with them several times over the course of a week. I decided to lease as opposed to buy and was looking for all wheel drive and the Lexus driver safety options. We started with the IS 300 and went back and forth with the price. They showed me all their numbers that go in to a lease deal and no dealer has ever done that for me. They even printed it and gave it to me. I was able to see the residual value %, the actual residual value, and the money factor used to calculate the lease. I told them I wanted to see a bottom line lease payment that included the monthly tax as I would register the car in Florida. They knew how to do this and presented 3 car options to me disclosing all the details that go into the lease regarding the payment. That all starts with the final negotiated price of the car. I narrowed my choice down between the IS 300 and ES 350. Frank and Josh offered $4,000 off MSRP which was a great deal. I wanted the blind-spot monitor, intuitive parking assist, back-up camera, and the dynamic radar cruise control. Ultimately, when they showed me the numbers, the ES 350 model with the most options (the Ultra Luxury model) had a lower residual amount by 3 % with all the driver safety enhancements listed above than the ES 350 with the option of the dynamic radar cruise control left out but all the other options listed above (back-up camera is standard). Even the price they offered on the ultra-luxury ES 350 was a great deal but I decided I did not want to spend over a certain amount for the lease each month although I certainly could have. I got more car with the ES 350 than with the IS 300 for just a bit more money and then found out the car is front wheel drive, not all wheel drive and has traction control. So, I decided that I really did not need all wheel drive nor the dynamic radar cruise control because most of my driving will be local, a short time on freeways with commute traffic and I really would not be able to use cruise control very much anyway so the standard cruise control the car came with would sufficient. Frank and Joshua guided me through all this back and forth. They were patient with me, did not press me, offered the solutions that met my need and let me make the decision. All the time, showing me a printout of numbers from their software program that no dealer has ever done for me in the 45 years I have been buying cars. This pricing transparency is truly rare in the car business and these guys worked it for me. Of course I don't expect a dealer to show all their cards to me. They have to make a living and so do Frank and Joshua. However, the way they presented options to me, disclosing costs, pricing, lease residual %, residual value, and money factor for the lease payment calculation, really was the reason I kept coming back to Lindsay Lexus and is why I decided to lease the car from them. Frank and Joshua got to know me so well and understand what my desires were, that 5 minutes before I was about to decide on the actual car, Frank said "let's look at the ES 350 on the showroom floor. It has everything you want except the dynamic radar cruise control but standard cruise control and the Midnight Mica Blue color just came out in 2016." I went over with Frank and Joshua to look at it and in less than 5 minutes, I decided on that car. I never would have considered it if Frank and Joshua had not asked me to look at it. The car sells itself but Frank and Joshua knew me so well, they knew I had to see this one on the showroom floor. Al l they did was take me over from Frank's office and show it to me. I was sold. Frank and Joshua are a fantastic team together. Joshua is given authority to crunch the numbers and approve the deals. The two of these guys make an awesome team. There was no good cop bad cop between salesman and sales manager like there is in every other dealership I have bought cars from over the years. There was no getting the sales manager to come talk to me and "tune me up", pressuring me to buy. They work together with me. They were both always with me. There was no "let me get the sales manager and see what we can do." They both worked with me. They got to know me. They listened to my priorities for a lease deal that would meet my requirements and they both delivered. I have bought a few new cars in the 45 years since I got my driver’s license and I have never, ever had such a positive experience as I got from Frank and Joshua. These guys are Lindsay Lexus and truly are an example of what the car buying experience should be for your entire team to emulate. They were "good cop, good cop." They made it fun. not stressful and I highly respect their professionalism, empathy to my needs, and their willingness to sharpen their pencil to make a deal that Lindsay Lexus could live with and I could live with. I truly feel that I left Lindsay Lexus with 2 new friends. My mantra is Win the Client Every Day" and that message is in my email signature when I send an email to my staff, colleagues, and clients. Frank and Joshua Win the client Every Day. When the client wins, they win, and Lindsay Lexus wins. This is not just about a commission for making a sale. These guys are Lindsay Lexus and they certainly deserve some special recognition. Their impact on me was so positive; I had tears in my eyes when I drove my new ES 350 off of your lot. How many of your professionals are capable of doing that? I'll bet just these two guys. Thank you Frank, Joshua, and the management of Lindsay Lexus. Tony Cardinale (703) 855-4327 More

Vehicle Technology Assistance We had an appointment with a vehicle technology specialist. Unfortunately, he was unavailable. Alex stepped in and did a terrific job of educating us We had an appointment with a vehicle technology specialist. Unfortunately, he was unavailable. Alex stepped in and did a terrific job of educating us on the new features on our car. He was very patient and answered our questions in a professional manner. He guided us all on all the features and jump started us on maximizing use of the technology. He was terrific to work with and is a great asset to your dealership. Thanks again for your help! More

Great experience! Alan never made me feel pressured. He was knowledgeable and answered all my questions and made sure I was comfortable in my new car before I left the Alan never made me feel pressured. He was knowledgeable and answered all my questions and made sure I was comfortable in my new car before I left the lot. The dealership had a relaxed vibe. I would recommend Alan and Lindsay to anyone looking for a new vehicle. More

Great Experience!!! We liked AJ. He was very professional and welcoming. He patiently worked with us through the buying process. He made sure that we are happy and satis We liked AJ. He was very professional and welcoming. He patiently worked with us through the buying process. He made sure that we are happy and satisfied. We definitely will come back to AJ for another car. Highly recommend AJ! More

Excellent First time buyer from Lindsay, Appreciated Aaron Taylor's knowledge and the excellent service he provided. Would highly recommend him to anyone purc First time buyer from Lindsay, Appreciated Aaron Taylor's knowledge and the excellent service he provided. Would highly recommend him to anyone purchasing a car from your dealership. More

A superb place to buy/lease a great car! This is the third car I have leased from Lindsay Lexus. I cannot say enough about the excellent service I have received on each occasion. Not only is This is the third car I have leased from Lindsay Lexus. I cannot say enough about the excellent service I have received on each occasion. Not only is the leasing experience very efficient and smooth, the service afterwards is just outstanding. Jessica Latzen has been our "go to" salesperson each time and she is spectacular. She goes out of her way to help in every way and is never pressuring. Her personality is a delight and her knowledge of the cars is very impressive. We always feel very comfortable with Jessica and always look forward to seeing her again. I feel very confident that I am being served by the best in the business and plan to continue my association with Lindsay Lexus and with Jessica Latzen. More